Loma Systems
Overview
Field Service Engineer (Texas) at Loma Systems. Remote/travel role based in the Dallas-Fort Worth area (within an hour of DFW Airport preferred). Will consider based in Houston within an hour of IAH. Serves customers across the U.S., primarily TX, OK, NM, LA, MS. Loma Systems is a premier manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. ITW is the parent company, a global Fortune 250 diversified industrial manufacturer with related service businesses. We are part of Illinois Tool Works (ITW), operating under core philosophies of 80/20 business processes, customer-back innovation and a decentralized entrepreneurial culture. ITW revenues and scale are noted in the description; this role supports Loma’s service operations and customer-focused goals. Responsibilities
Travel and deliver efficient field support to customers in the food and pharmaceutical industries. Verify machines operate at peak efficiency through calibration and testing. Commission and test machines, perform preventative maintenance and emergency service at customer sites. Document and report service activities, including Electronic Service Reports, Calibration Reports and Expense Reports per company procedures. Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc. Provide feedback on equipment reliability and design. Maintain parts inventory and requisition parts as needed for field duties. Maintain company property (laptop, cell phone, safety equipment, tools) in good condition. Exercise safe working practices at all times. Conduct on-site training with customer personnel and hold scope and exit meetings with customers. Participate in weekend on-call duties and after-hours phone support as part of rotation. Coordinate between the field and internal office support on technical issues; attend refresher training and FSE meetings to promote continuous improvement. Perform other duties assigned by supervisor related to the role. Requirements
High school diploma required; associate degree from a technical school preferred. Minimum 3 years of previous technical experience or 4 years of military experience; field travel experience preferred. Knowledge of diagnosing, troubleshooting, and repairing electro-mechanical equipment; ability to identify root cause. Strong organizational skills for paperwork and expense reporting. Self-motivated with drive to exceed expectations. Ability to read and interpret complex technical information including schematics and electrical diagrams. Professional communication to resolve customer issues and defuse conflict. Desire to learn a diverse set of products and continually improve product knowledge. Proficient with electronic test equipment (e.g., multimeters). Ability to adapt to a fast-paced environment; hands-on problem solving. Ability to work independently with minimal supervision while managing difficult customer situations. Proficiency with office software applications. Ability to work overtime and weekends. Physical & Environmental Requirements
Must have a valid driver’s license and a good driving record. Must be able to travel extensively (approximately 80%+) to service customers. Must be able to work in tight spaces and environments that may be noisy, odorous, dusty, cold or hot. Must be able to lift and/or move up to 60 lbs regularly. Must be able to stand for long periods and perform varied physical activities (twist, bend, kneel, crawl, crouch, reach, climb) as required. Benefits
Medical, dental and vision benefits 401(k) retirement savings program Paid vacation, sick days and holidays Wellness and fitness program Company Leased Vehicle Life insurance up to 8x salary Advancement opportunities Educational assistance Volunteer and matching charitable gifts programs Employee assistance program Compensation Information
The pay range for this role is $28-36/hr. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives and create workplaces where everyone can develop their careers and perform to their full potential. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable laws.
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Field Service Engineer (Texas) at Loma Systems. Remote/travel role based in the Dallas-Fort Worth area (within an hour of DFW Airport preferred). Will consider based in Houston within an hour of IAH. Serves customers across the U.S., primarily TX, OK, NM, LA, MS. Loma Systems is a premier manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. ITW is the parent company, a global Fortune 250 diversified industrial manufacturer with related service businesses. We are part of Illinois Tool Works (ITW), operating under core philosophies of 80/20 business processes, customer-back innovation and a decentralized entrepreneurial culture. ITW revenues and scale are noted in the description; this role supports Loma’s service operations and customer-focused goals. Responsibilities
Travel and deliver efficient field support to customers in the food and pharmaceutical industries. Verify machines operate at peak efficiency through calibration and testing. Commission and test machines, perform preventative maintenance and emergency service at customer sites. Document and report service activities, including Electronic Service Reports, Calibration Reports and Expense Reports per company procedures. Promote sales of additional Loma product offerings such as service contracts, new equipment leads, spare parts kits, etc. Provide feedback on equipment reliability and design. Maintain parts inventory and requisition parts as needed for field duties. Maintain company property (laptop, cell phone, safety equipment, tools) in good condition. Exercise safe working practices at all times. Conduct on-site training with customer personnel and hold scope and exit meetings with customers. Participate in weekend on-call duties and after-hours phone support as part of rotation. Coordinate between the field and internal office support on technical issues; attend refresher training and FSE meetings to promote continuous improvement. Perform other duties assigned by supervisor related to the role. Requirements
High school diploma required; associate degree from a technical school preferred. Minimum 3 years of previous technical experience or 4 years of military experience; field travel experience preferred. Knowledge of diagnosing, troubleshooting, and repairing electro-mechanical equipment; ability to identify root cause. Strong organizational skills for paperwork and expense reporting. Self-motivated with drive to exceed expectations. Ability to read and interpret complex technical information including schematics and electrical diagrams. Professional communication to resolve customer issues and defuse conflict. Desire to learn a diverse set of products and continually improve product knowledge. Proficient with electronic test equipment (e.g., multimeters). Ability to adapt to a fast-paced environment; hands-on problem solving. Ability to work independently with minimal supervision while managing difficult customer situations. Proficiency with office software applications. Ability to work overtime and weekends. Physical & Environmental Requirements
Must have a valid driver’s license and a good driving record. Must be able to travel extensively (approximately 80%+) to service customers. Must be able to work in tight spaces and environments that may be noisy, odorous, dusty, cold or hot. Must be able to lift and/or move up to 60 lbs regularly. Must be able to stand for long periods and perform varied physical activities (twist, bend, kneel, crawl, crouch, reach, climb) as required. Benefits
Medical, dental and vision benefits 401(k) retirement savings program Paid vacation, sick days and holidays Wellness and fitness program Company Leased Vehicle Life insurance up to 8x salary Advancement opportunities Educational assistance Volunteer and matching charitable gifts programs Employee assistance program Compensation Information
The pay range for this role is $28-36/hr. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives and create workplaces where everyone can develop their careers and perform to their full potential. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable laws.
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