Loma Systems
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Field Service Engineer (Texas)
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Loma Systems Fast-moving hands-on company where every individual can have an impact. Overview
Loma Systems® is a premier manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. ITW (Illinois Tool Works) is a global diversified manufacturer with a strong presence in global markets. This Field Service Engineer position is remote/travel-based, primarily serving TX, OK, NM, LA, and MS, with duties across the U.S. and a preference for candidates based in the Dallas–Fort Worth area (or Houston IA/IAH area). Relocation assistance is not provided. Responsibilities
Travel and deliver efficient field support to customers in the food and pharmaceutical industries. Verify machines operate at peak efficiency through calibration and testing. Commission and test machines, perform preventative maintenance, and provide emergency service at customer sites. Document and report service activities, including Electronic Service Reports, Calibration Reports, and Expense Reports per company procedures. Promote sales of additional Loma offerings (service contracts, new equipment leads, spare parts kits, etc.). Provide timely feedback on equipment reliability and design. Maintain parts inventory and requisition parts as needed for field duties. Maintain company property (laptop, cell phone, safety equipment, tools) in good condition. Practice safe working procedures at all times. Conduct on-site training with customer personnel to ensure proper operation of equipment. Hold meetings with customers (scope and exit meetings) as required. Participate in weekend on-call duties and after-hours phone support rotation. Coordinate between field teams and internal office support on technical issues. Attend refresher training and FSE meetings to promote continuous improvement of skills. Requirements
High school diploma required; Associate degree from a technical school preferred. Minimum 3 years in a technical role or 4 years of military experience; field travel experience preferred. Knowledge of diagnosing, troubleshooting, and repairing electro-mechanical equipment; ability to identify root causes. Strong organizational skills for paperwork and expense reporting. Self-motivated with drive to exceed expectations. Ability to read and interpret complex mechanical and electronic information, including schematics and electrical diagrams. Professional communication skills to resolve customer issues and defuse conflicts. Willingness to learn a diverse set of products and continuously improve product knowledge. Proficiency with electronic test equipment (e.g., multimeters). Ability to adapt in a fast-paced environment; hands-on problem solving. Ability to work independently with minimal supervision in high-pressure customer situations. Proficiency with office software applications. Ability to work overtime and weekends. Physical & Environmental Requirements
Must have a valid driver’s license and a good driving record. Ability to travel extensively (approximately 80% or more) to service customers. Ability to work in tight spaces and environments that may be noisy, odorous, dusty, cold, or hot. Ability to lift and/or move up to 60 lbs regularly. Ability to stand for long periods and to twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions. Benefits
Medical, dental and vision benefits 401(k) retirement savings program Paid vacation, sick days and holidays Wellness and fitness program Company Leased Vehicle Life insurance up to 8x salary Educational assistance Volunteer and matching charitable gifts programs Employee assistance program Compensation Information
The pay range for this role is $28-36/hr. ITW is an equal opportunity employer and values diverse perspectives, experiences and ideas. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Automation Machinery Manufacturing
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Field Service Engineer (Texas)
role at
Loma Systems Fast-moving hands-on company where every individual can have an impact. Overview
Loma Systems® is a premier manufacturer of inspection equipment used to identify contaminants and product defects in the food and pharmaceutical industries. ITW (Illinois Tool Works) is a global diversified manufacturer with a strong presence in global markets. This Field Service Engineer position is remote/travel-based, primarily serving TX, OK, NM, LA, and MS, with duties across the U.S. and a preference for candidates based in the Dallas–Fort Worth area (or Houston IA/IAH area). Relocation assistance is not provided. Responsibilities
Travel and deliver efficient field support to customers in the food and pharmaceutical industries. Verify machines operate at peak efficiency through calibration and testing. Commission and test machines, perform preventative maintenance, and provide emergency service at customer sites. Document and report service activities, including Electronic Service Reports, Calibration Reports, and Expense Reports per company procedures. Promote sales of additional Loma offerings (service contracts, new equipment leads, spare parts kits, etc.). Provide timely feedback on equipment reliability and design. Maintain parts inventory and requisition parts as needed for field duties. Maintain company property (laptop, cell phone, safety equipment, tools) in good condition. Practice safe working procedures at all times. Conduct on-site training with customer personnel to ensure proper operation of equipment. Hold meetings with customers (scope and exit meetings) as required. Participate in weekend on-call duties and after-hours phone support rotation. Coordinate between field teams and internal office support on technical issues. Attend refresher training and FSE meetings to promote continuous improvement of skills. Requirements
High school diploma required; Associate degree from a technical school preferred. Minimum 3 years in a technical role or 4 years of military experience; field travel experience preferred. Knowledge of diagnosing, troubleshooting, and repairing electro-mechanical equipment; ability to identify root causes. Strong organizational skills for paperwork and expense reporting. Self-motivated with drive to exceed expectations. Ability to read and interpret complex mechanical and electronic information, including schematics and electrical diagrams. Professional communication skills to resolve customer issues and defuse conflicts. Willingness to learn a diverse set of products and continuously improve product knowledge. Proficiency with electronic test equipment (e.g., multimeters). Ability to adapt in a fast-paced environment; hands-on problem solving. Ability to work independently with minimal supervision in high-pressure customer situations. Proficiency with office software applications. Ability to work overtime and weekends. Physical & Environmental Requirements
Must have a valid driver’s license and a good driving record. Ability to travel extensively (approximately 80% or more) to service customers. Ability to work in tight spaces and environments that may be noisy, odorous, dusty, cold, or hot. Ability to lift and/or move up to 60 lbs regularly. Ability to stand for long periods and to twist, bend, kneel, crawl, crouch, reach, climb, and work in awkward positions. Benefits
Medical, dental and vision benefits 401(k) retirement savings program Paid vacation, sick days and holidays Wellness and fitness program Company Leased Vehicle Life insurance up to 8x salary Educational assistance Volunteer and matching charitable gifts programs Employee assistance program Compensation Information
The pay range for this role is $28-36/hr. ITW is an equal opportunity employer and values diverse perspectives, experiences and ideas. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Automation Machinery Manufacturing
#J-18808-Ljbffr