NCG Hospitality
Overview
Hotel Front Desk Supervisor - AC Madison Downtown
Join a 2025 USA Today Top Workplace Winner! Starting at $20.00/hour. Experienced candidates may qualify for a higher wage. Flexible availability required: Monday to Friday; weekends and holidays are a must. Open to Morning, Evening, and Overnight shifts. 1 year of hotel front desk experience required.
Responsibilities
Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.
Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for the front desk team.
Enforce policies and procedures according to NCG Hospitality and property brand standards.
Assist in recruitment, orientation, training, and scheduling of new team members.
Assist in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files, and end-of-month reports.
Perform duties of a Guest Service Representative as needed.
Qualifications
1 year of front desk experience.
At least 1 year of supervisory experience.
Motivated to maintain excellent customer service reputation.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Ability to work effectively and efficiently in a fast-paced setting.
Benefits & Perks
Career Development: Personalized career pathing and skill development; leadership and mentorship programs; educational and certification reimbursement.
Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels; bonuses for going above and beyond; referral incentives; paid volunteer hours.
Health & Wellness Benefits: Medical, dental, and vision plans; paid time off; virtual telehealth and employee assistance resources; monthly health/fitness reimbursement.
Financial Support: Same-day pay options; retirement plan with employer matching; referral bonuses.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Apply Visit ncghospitality.com to explore current openings and view more information about NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer.
Referrals increase your chances of interviewing at NCG Hospitality. Get notified about new Front Desk Supervisor jobs in Madison, WI.
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Join a 2025 USA Today Top Workplace Winner! Starting at $20.00/hour. Experienced candidates may qualify for a higher wage. Flexible availability required: Monday to Friday; weekends and holidays are a must. Open to Morning, Evening, and Overnight shifts. 1 year of hotel front desk experience required.
Responsibilities
Lead the way in guest service excellence as the Hotel Front Desk Supervisor, overseeing daily front desk operations, supporting team members, and ensuring every guest has a smooth and memorable stay.
Provide the highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs, setting the standard for the front desk team.
Enforce policies and procedures according to NCG Hospitality and property brand standards.
Assist in recruitment, orientation, training, and scheduling of new team members.
Assist in reviewing and approving city ledger/direct billing, guaranteed no-show billing, direct bill accounts, Service Recovery files, and end-of-month reports.
Perform duties of a Guest Service Representative as needed.
Qualifications
1 year of front desk experience.
At least 1 year of supervisory experience.
Motivated to maintain excellent customer service reputation.
Strong oral and written communication and interpersonal skills.
Strong attention to detail, organization, and follow-up abilities.
Ability to work effectively and efficiently in a fast-paced setting.
Benefits & Perks
Career Development: Personalized career pathing and skill development; leadership and mentorship programs; educational and certification reimbursement.
Team Member Perks: Worldwide hotel discounts and free stays at NCG Hospitality managed hotels; bonuses for going above and beyond; referral incentives; paid volunteer hours.
Health & Wellness Benefits: Medical, dental, and vision plans; paid time off; virtual telehealth and employee assistance resources; monthly health/fitness reimbursement.
Financial Support: Same-day pay options; retirement plan with employer matching; referral bonuses.
Employment Details
Seniority level: Entry level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Hospitality
Apply Visit ncghospitality.com to explore current openings and view more information about NCG Hospitality. NCG Hospitality is an Equal Opportunity Employer.
Referrals increase your chances of interviewing at NCG Hospitality. Get notified about new Front Desk Supervisor jobs in Madison, WI.
#J-18808-Ljbffr