Walgreens
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Pharmacy Operations Manager
role at
Walgreens
Overview Pharmacy Operations Manager responsible for day-to-day non-clinical pharmacy operations, administrative activities, and ensuring an efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician where applicable.
Responsibilities
Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervise pharmacy technicians and pharmacy cashiers within company policies, laws, regulations, and business ethics.
Oversee the selection, scheduling, and development of pharmacy technician personnel. Lead training, coaching, and performance management of technicians; make decisions regarding discipline and termination as needed.
Engage customers and patients by greeting them, assisting with products and services, resolving complaints, responding to requests, and answering non-clinical questions to ensure a positive customer experience. Build relationships by anticipating needs and offering services to enhance the pharmacy experience.
Assist the pharmacist in patient care activities including patient registration, prescription data entry, preparation of medications, counting, and verification where allowed by law. Conduct patient and physician calls under pharmacist supervision; participate in healthcare service offerings including vaccines and health screenings where permitted by law.
Delegate, direct, and assign non-clinical work in the pharmacy within company policies and regulatory guidelines; ensure on-time task completion and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies; manage core pharmacy workflow and daily activity scheduling; ensure the pharmacy is clean, neat, and stocked.
Ensure compliance and execution of business administrative activities and inventory management not requiring pharmacist licensure; manage annual inventory preparation.
Support recordkeeping, security safeguards, and proper operation/maintenance of pharmacy department equipment. Adhere to Good Faith Dispensing policy during all applicable dispensing activities.
Support diversion monitoring and report concerns to the Pharmacy Manager; communicate prescription errors and participate in Continuous Quality Improvement.
Assist in processing insurance claims to resolve issues and prevent rejections; follow up with insurance companies and providers; participate in 3rd party audits.
Assist and support Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service. Manage Community Outreach Portal and coordinate pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
People & Performance Management
Lead performance management of technicians, including discipline decisions; apply constructive discipline policies to ensure compliance with laws and timeliness/attendance; drive team engagement and performance improvement.
Oversee technician hiring, onboarding, training, and scheduling; monitor training completion and adhere to scheduling/training policies.
Identify gaps in operation knowledge and support team members through hands-on training or learning modules.
Monitor licensures, registrations, and certifications for all pharmacy staff; document status using Walgreens resources; ensure compliance with policy and legal requirements.
Enforce hiring, record retention, and training procedures per Company policy and local, state, and federal laws.
Training & Personal Development
Maintain PTCB certification and other required state certifications/registrations.
Keep current knowledge related to pharmacy and healthcare; obtain required certifications and credits; follow performance improvement plans as directed.
Seek professional development, solicit feedback, and leverage mentors for growth.
Communication
Communicate with the pharmacy team and relay messages from support channels; participate in store/pharmacy meetings and regular check-ins with the Store Manager.
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
One year of work experience as a pharmacy technician in retail or hospital setting.
Fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).
Preferred Qualifications
Previous people management/leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on the last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records. This information is provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary offered will depend on geography, skills, education, experience, and other factors. This role will remain open until filled. For benefits, please refer to the Walgreens benefits page. Salary Range: Hourly
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Referrals increase your chances of interviewing at Walgreens. Get notified about new Pharmacy Operations Manager jobs in New York, NY.
Location examples and salary ranges for related roles: New York City Metropolitan Area, Lake Success, Bronx, Yonkers, East Rockaway, New Hyde Park, and other NY/NJ locations.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Pharmacy Operations Manager
role at
Walgreens
Overview Pharmacy Operations Manager responsible for day-to-day non-clinical pharmacy operations, administrative activities, and ensuring an efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician where applicable.
Responsibilities
Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervise pharmacy technicians and pharmacy cashiers within company policies, laws, regulations, and business ethics.
Oversee the selection, scheduling, and development of pharmacy technician personnel. Lead training, coaching, and performance management of technicians; make decisions regarding discipline and termination as needed.
Engage customers and patients by greeting them, assisting with products and services, resolving complaints, responding to requests, and answering non-clinical questions to ensure a positive customer experience. Build relationships by anticipating needs and offering services to enhance the pharmacy experience.
Assist the pharmacist in patient care activities including patient registration, prescription data entry, preparation of medications, counting, and verification where allowed by law. Conduct patient and physician calls under pharmacist supervision; participate in healthcare service offerings including vaccines and health screenings where permitted by law.
Delegate, direct, and assign non-clinical work in the pharmacy within company policies and regulatory guidelines; ensure on-time task completion and maintain efficient workflow.
Prepare and file reports and records required by the company and government agencies; manage core pharmacy workflow and daily activity scheduling; ensure the pharmacy is clean, neat, and stocked.
Ensure compliance and execution of business administrative activities and inventory management not requiring pharmacist licensure; manage annual inventory preparation.
Support recordkeeping, security safeguards, and proper operation/maintenance of pharmacy department equipment. Adhere to Good Faith Dispensing policy during all applicable dispensing activities.
Support diversion monitoring and report concerns to the Pharmacy Manager; communicate prescription errors and participate in Continuous Quality Improvement.
Assist in processing insurance claims to resolve issues and prevent rejections; follow up with insurance companies and providers; participate in 3rd party audits.
Assist and support Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service. Manage Community Outreach Portal and coordinate pharmacist assignments to off-site immunization clinics and community events; build relationships with retail partners.
People & Performance Management
Lead performance management of technicians, including discipline decisions; apply constructive discipline policies to ensure compliance with laws and timeliness/attendance; drive team engagement and performance improvement.
Oversee technician hiring, onboarding, training, and scheduling; monitor training completion and adhere to scheduling/training policies.
Identify gaps in operation knowledge and support team members through hands-on training or learning modules.
Monitor licensures, registrations, and certifications for all pharmacy staff; document status using Walgreens resources; ensure compliance with policy and legal requirements.
Enforce hiring, record retention, and training procedures per Company policy and local, state, and federal laws.
Training & Personal Development
Maintain PTCB certification and other required state certifications/registrations.
Keep current knowledge related to pharmacy and healthcare; obtain required certifications and credits; follow performance improvement plans as directed.
Seek professional development, solicit feedback, and leverage mentors for growth.
Communication
Communicate with the pharmacy team and relay messages from support channels; participate in store/pharmacy meetings and regular check-ins with the Store Manager.
Basic Qualifications
High School Diploma, GED, or equivalent.
PTCB or ExCPT certification (except in Puerto Rico).
One year of work experience as a pharmacy technician in retail or hospital setting.
Fluent in reading, writing, and speaking English (except in Puerto Rico).
Willingness to work a flexible schedule, including evenings and weekends.
Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).
Preferred Qualifications
Previous people management/leadership experience.
Previous work experience with Walgreens with an Exceeding Expectation on the last performance evaluation.
We will consider employment of qualified applicants with arrest and conviction records. This information is provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary offered will depend on geography, skills, education, experience, and other factors. This role will remain open until filled. For benefits, please refer to the Walgreens benefits page. Salary Range: Hourly
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Management and Manufacturing
Referrals increase your chances of interviewing at Walgreens. Get notified about new Pharmacy Operations Manager jobs in New York, NY.
Location examples and salary ranges for related roles: New York City Metropolitan Area, Lake Success, Bronx, Yonkers, East Rockaway, New Hyde Park, and other NY/NJ locations.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr