CenterWell Home Health
Patient Services Coordinator, Home Health
CenterWell Home Health, Florida, New York, United States
Join to apply for the
Patient Services Coordinator, Home Health
role at
CenterWell Home Health .
Salary $40,000 - $52,300 per year
Responsibilities
Manages schedules for all patients, edits schedule for agents calling in sick, ensuring patients are reassigned timely, updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times, receives calls from the field staff and assists with weekly case conferences, refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sends electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen, ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules, performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and participate in on-call rotation.
Required Experience / Skills
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Scheduled Weekly Hours 40 hours per week.
Benefits Medical, dental, and vision benefits, 401(k) retirement savings plan, paid time off, disability, life insurance, and additional opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
#J-18808-Ljbffr
Patient Services Coordinator, Home Health
role at
CenterWell Home Health .
Salary $40,000 - $52,300 per year
Responsibilities
Manages schedules for all patients, edits schedule for agents calling in sick, ensuring patients are reassigned timely, updates agent unavailability in worker console.
Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console.
Serves as back up during the lunch hour and other busy times, receives calls from the field staff and assists with weekly case conferences, refers clinical questions to Branch Director as necessary.
Maintains the client hospitalization log, including entering coordination notes, and sends electronic log to all office, field, and sales staff.
Completes requested schedule as task appears on the action screen, ensures staff are scheduled for skilled nurse/injection visits unless an aide supervisory visit is scheduled in conjunction with the injection visit.
Completes requested schedules for all add-ons and applicable orders
Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen.
Schedules TIF OASIS collection visits and deletes remaining schedule.
Reschedules declined or missed visits.
Processes reassigned and rescheduled visits.
Ensures supervisory visits are scheduled.
Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report.
Prepares weekly Agent Schedules, performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff.
Verifies visit paper notes in scheduling console as needed.
Assists with internal transfer of patients between branch offices.
If clinical, receives lab reports and assesses for normality, fax a copy of lab to doctor, make a copy for the Case Manager, and route to Medical Records Department. Initiate Employee / Patient Infection Reports as necessary.
If clinical, may be required to perform patient visits and participate in on-call rotation.
Required Experience / Skills
Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
Must have at least 1 year of home health experience.
Prior packet review / QI experience preferred.
Coding certification is preferred.
Scheduled Weekly Hours 40 hours per week.
Benefits Medical, dental, and vision benefits, 401(k) retirement savings plan, paid time off, disability, life insurance, and additional opportunities.
Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.
Seniority level Entry level
Employment type Full-time
Job function Health Care Provider
#J-18808-Ljbffr