Monro, Inc.
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Automotive Store Manager
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Monro, Inc. Job Description The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Salary and Incentives Salary Range: $65,000 - $85,000 annually based on experience. This role includes achievable Store Management Incentive Plans including 2 monthly sales and contributions components and Quarterly Store Contribution Bonus Payouts. Potential Monthly Bonus payout of up to $1,600. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Control expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Maintain safety standards. Maintain technical knowledge and complete all Monro University training courses and modules. Operate, utilize, and maintain equipment in a safe manner per guidelines. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory management, merchandising, and customer service skills. Effective communication with teammates and guests. Complete all required Monro training within guidelines and timing. Must possess a current valid driver’s license with satisfactory MVR and ability to operate customer vehicles for test drives. Guest and team focused mindset with experience in customer-facing environments. Excellent verbal and written communication; ability to convey technical issues and write routine reports. Business mentality with drive to exceed goals; basic math skills for discounts, interest, and percentages. Proactive with multitasking in a fast-paced environment; ability to identify problems and develop solutions. Ability to mentor, coach, and develop teammates; resolve customer complaints. Work environment requires flexibility in hours and ability to lift up to 50 lbs, with standing, reaching, and other physical requirements as described. Benefits
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career Development Performance-based incentives Reimbursement for ASE Certifications and State Inspection Licenses where applicable Direct Deposit Monro conducts criminal background checks where applicable. Monro is an Equal Employment Opportunity / Affirmative Action employer. We consider applicants without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by law.
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Automotive Store Manager
role at
Monro, Inc. Job Description The Store Manager position is a salaried role. The Store Manager provides daily leadership to all positions within the store including General Service Technicians, Technicians, Guest Care Specialists, and Assistant Store Manager. Reporting to the District Manager, the Store Manager is responsible for day-to-day leadership, including selecting, coaching, and developing store teammates. This position supports Monro’s vision to be America’s leading auto and tire service centers, trusted by guests as the best place in their neighborhoods for quality automotive service and tires by promoting products and services to guests. Salary and Incentives Salary Range: $65,000 - $85,000 annually based on experience. This role includes achievable Store Management Incentive Plans including 2 monthly sales and contributions components and Quarterly Store Contribution Bonus Payouts. Potential Monthly Bonus payout of up to $1,600. Responsibilities
Develop sales and technical teammates to produce a consistent 5-star Guest experience. Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry. Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty. Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services. Provide direction and oversight to other technicians and assist where needed with services/repairs. Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management, and development of teammates. Control expenses through payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable expenses. Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory. Audit courtesy inspections performed by teammates. Maintain store condition to Monro standards for cleanliness and guest readiness. Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs. Achieve Monro’s sales goals by informing and recommending tire and service products and sales promotions. Attend to all guest needs in areas of sales, service, complaints, and adjustments. Build guest relationships to maximize customer satisfaction, loyalty, and retention. Assist teammates in conveying repair and service needs to guests. Understand and adhere to company policies and procedures, governmental standards including environmental codes, and ANSI/OSHA standards. Maintain safety standards. Maintain technical knowledge and complete all Monro University training courses and modules. Operate, utilize, and maintain equipment in a safe manner per guidelines. Perform other duties as assigned and required. Qualifications
High School Diploma or equivalent. Demonstrated leadership experience in a retail/sales environment. Proven ability to manage, drive and deliver financial results while controlling costs. Ability to influence and motivate a team to achieve goals. Problem solving, inventory management, merchandising, and customer service skills. Effective communication with teammates and guests. Complete all required Monro training within guidelines and timing. Must possess a current valid driver’s license with satisfactory MVR and ability to operate customer vehicles for test drives. Guest and team focused mindset with experience in customer-facing environments. Excellent verbal and written communication; ability to convey technical issues and write routine reports. Business mentality with drive to exceed goals; basic math skills for discounts, interest, and percentages. Proactive with multitasking in a fast-paced environment; ability to identify problems and develop solutions. Ability to mentor, coach, and develop teammates; resolve customer complaints. Work environment requires flexibility in hours and ability to lift up to 50 lbs, with standing, reaching, and other physical requirements as described. Benefits
Health Insurance Dental Insurance 401K Retirement Plan with Company Match Paid vacation Paid Holidays Employee Discounts Career Development Performance-based incentives Reimbursement for ASE Certifications and State Inspection Licenses where applicable Direct Deposit Monro conducts criminal background checks where applicable. Monro is an Equal Employment Opportunity / Affirmative Action employer. We consider applicants without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, veteran status, or any other characteristic protected by law.
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