La Familia
Overview
IHOT Case Manager role at La Familia. The IHOT program specializes in field-based and in-home outreach and engagement to adult individuals with severe mental illness (SMI) who are disengaged from mental health treatment or reluctant to engage. The goal is to refer and link clients to specialty mental health services, such as psychiatry, psychotherapy, and case management services. La Familia will support reasonable accommodations as required by law and investigate accommodations when necessary based on religious needs. Individuals seeking accommodations should discuss needs with La Familia Human Resources. The In-Home Outreach Team (IHOT) operates to augment and enhance the county’s mental health services by engaging the hardest-to-serve SMI populations. We are seeking an enthusiastic and experienced Case Manager to join the IHOT Program. This role upholds the agency’s mission, vision, and values and contributes to a collaborative and inclusive work culture. Position Overview
The Case Manager coordinates services for individuals with SMI who are disengaged from treatment. Responsibilities include the entire case management process: assessment and evaluation, planning, authorizing, advocacy, monitoring, and documentation. This role upholds and champions the agency’s mission, vision, and values. Note:
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to base pay, negotiated annual increases apply as follows. Essential Job Functions And Responsibilities
Participate in peer-to-peer learning by being available for occasional job shadowing. Perform regular assessments of clients’ needs in housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, entitlements (e.g., SSI), budgeting, and related areas. Provide direct services including outreach, engagement, referral, linkage, and follow-up at clients’ and families’ preferred locations. Collaborate with Program Supervisor in facilitating weekly team meetings where client cases are reviewed and team updates are provided. Support IHOT team members in planning and conducting crisis interventions. Collaborate with the Lead Clinician in planning and facilitating workshops and support groups for clients and community members. Provide feedback to Program Supervisor about program needs and morale; assist IHOT staff to troubleshoot and solve operational needs and concerns to ensure quality service delivery. Conduct community outreach to homeless clients and those in various institutional settings to establish contact, build rapport, and provide linkage services. Provide field-based services and transportation to appointments and resources as necessary. Meet with clients and caregivers/family members regularly to establish and maintain contact, build rapport, develop care plans, and facilitate healthy dialogue and coping skills. Provide case management duties and connect clients to resources (e.g., General Assistance, SSI, housing referrals, and services within ACBHCS and other community resources). Maintain client confidentiality and HIPAA-compliant charts; complete progress notes and documentation; ensure productivity and client contact hour requirements are met. Attend IHOT staff meetings and trainings; participate in supervision and relevant meetings for professional development. Serve as a liaison with ACBHCS and keep policies and trainings up to date. Other
Comply with all agency policies and procedures. Attend trainings and participate in events relevant to key responsibilities. Track and report on key metrics for responsible function areas. Lead and collaborate on special projects aligned with agency objectives. Qualifications & Experience
BA degree in psychology, counseling, or social work and two years of experience in the mental health field, or four years of experience in the mental health field, or equivalent education/experience. Bilingual Spanish/English preferred. Experience with SMI populations and case management concepts (including individual rehabilitation, family supports, housing, employment, education, and crisis interventions). Demonstrated ability to work with diverse teams and populations. Strong organizational and prioritization skills; ability to multi-task in dynamic settings. Effective writing skills for documenting services and coordinating casework with IHOT staff. Ability to collaborate in a team environment and adapt to feedback constructively. Experience in nonprofit/community settings preferred. Excellent customer service orientation and ability to work with diverse populations. Discretion with confidential information; proficient in MS Office and Google Workspace. Valid CA Driver’s license required. Auto insurance: If you use your vehicle for business, inform your auto insurance carrier. Other Responsibilities
Demonstrates cultural awareness and provides respectful, client-centered care. Maintains knowledge of community resources for client referrals. Attend work regularly and adhere to policies on absences and tardiness. Understand and apply legal requirements, including confidentiality and risk management. Timekeeping & Attendance Responsibilities
Record work hours accurately; clock in/out as scheduled. Take required breaks in compliance with policies. Submit timesheets on time; notify supervisor of scheduling conflicts. Maintain reliable attendance to support team operations. Team Commitment
Be a flexible, cooperative, and helpful team member; support colleagues and clients. Handle conflicts constructively; accept accountability and feedback. Attend mandatory meetings and participate in professional development. Maintain cooperative relationships with staff, management, and community stakeholders. Handle requests and concerns tactfully to maintain goodwill within the agency. Working Conditions And Job Setting
Ability to stand, walk, sit, and reach with hands and arms; various physical demands as described. Occasional travel may be required; ability to meet deadlines. Low to moderate noise level in the work environment. Physical Requirements
Ability to safely operate a motor vehicle; lift up to 50 pounds; sit for prolonged periods. Visual and auditory capabilities required for client interactions; communicate effectively with co-workers and clients. Benefits
Health benefits package for you and your family; includes medical, dental, and vision with employer contributions and life insurance. Vacation, holidays, and sick leave; Employee Assistance Plan. Pet Plan Benefit and PetPlus discounts. 403(b) retirement plan; work-life balance with flexible scheduling options, including hybrid work arrangements. License and certification renewals reimbursed; supportive work environment; growth and development opportunities. This position is covered under the SEIU 1021 Collective Bargaining Agreement with negotiated annual increases (January 2026: 3%; January 2027: 3%; future increases per agreement).
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IHOT Case Manager role at La Familia. The IHOT program specializes in field-based and in-home outreach and engagement to adult individuals with severe mental illness (SMI) who are disengaged from mental health treatment or reluctant to engage. The goal is to refer and link clients to specialty mental health services, such as psychiatry, psychotherapy, and case management services. La Familia will support reasonable accommodations as required by law and investigate accommodations when necessary based on religious needs. Individuals seeking accommodations should discuss needs with La Familia Human Resources. The In-Home Outreach Team (IHOT) operates to augment and enhance the county’s mental health services by engaging the hardest-to-serve SMI populations. We are seeking an enthusiastic and experienced Case Manager to join the IHOT Program. This role upholds the agency’s mission, vision, and values and contributes to a collaborative and inclusive work culture. Position Overview
The Case Manager coordinates services for individuals with SMI who are disengaged from treatment. Responsibilities include the entire case management process: assessment and evaluation, planning, authorizing, advocacy, monitoring, and documentation. This role upholds and champions the agency’s mission, vision, and values. Note:
This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to base pay, negotiated annual increases apply as follows. Essential Job Functions And Responsibilities
Participate in peer-to-peer learning by being available for occasional job shadowing. Perform regular assessments of clients’ needs in housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, entitlements (e.g., SSI), budgeting, and related areas. Provide direct services including outreach, engagement, referral, linkage, and follow-up at clients’ and families’ preferred locations. Collaborate with Program Supervisor in facilitating weekly team meetings where client cases are reviewed and team updates are provided. Support IHOT team members in planning and conducting crisis interventions. Collaborate with the Lead Clinician in planning and facilitating workshops and support groups for clients and community members. Provide feedback to Program Supervisor about program needs and morale; assist IHOT staff to troubleshoot and solve operational needs and concerns to ensure quality service delivery. Conduct community outreach to homeless clients and those in various institutional settings to establish contact, build rapport, and provide linkage services. Provide field-based services and transportation to appointments and resources as necessary. Meet with clients and caregivers/family members regularly to establish and maintain contact, build rapport, develop care plans, and facilitate healthy dialogue and coping skills. Provide case management duties and connect clients to resources (e.g., General Assistance, SSI, housing referrals, and services within ACBHCS and other community resources). Maintain client confidentiality and HIPAA-compliant charts; complete progress notes and documentation; ensure productivity and client contact hour requirements are met. Attend IHOT staff meetings and trainings; participate in supervision and relevant meetings for professional development. Serve as a liaison with ACBHCS and keep policies and trainings up to date. Other
Comply with all agency policies and procedures. Attend trainings and participate in events relevant to key responsibilities. Track and report on key metrics for responsible function areas. Lead and collaborate on special projects aligned with agency objectives. Qualifications & Experience
BA degree in psychology, counseling, or social work and two years of experience in the mental health field, or four years of experience in the mental health field, or equivalent education/experience. Bilingual Spanish/English preferred. Experience with SMI populations and case management concepts (including individual rehabilitation, family supports, housing, employment, education, and crisis interventions). Demonstrated ability to work with diverse teams and populations. Strong organizational and prioritization skills; ability to multi-task in dynamic settings. Effective writing skills for documenting services and coordinating casework with IHOT staff. Ability to collaborate in a team environment and adapt to feedback constructively. Experience in nonprofit/community settings preferred. Excellent customer service orientation and ability to work with diverse populations. Discretion with confidential information; proficient in MS Office and Google Workspace. Valid CA Driver’s license required. Auto insurance: If you use your vehicle for business, inform your auto insurance carrier. Other Responsibilities
Demonstrates cultural awareness and provides respectful, client-centered care. Maintains knowledge of community resources for client referrals. Attend work regularly and adhere to policies on absences and tardiness. Understand and apply legal requirements, including confidentiality and risk management. Timekeeping & Attendance Responsibilities
Record work hours accurately; clock in/out as scheduled. Take required breaks in compliance with policies. Submit timesheets on time; notify supervisor of scheduling conflicts. Maintain reliable attendance to support team operations. Team Commitment
Be a flexible, cooperative, and helpful team member; support colleagues and clients. Handle conflicts constructively; accept accountability and feedback. Attend mandatory meetings and participate in professional development. Maintain cooperative relationships with staff, management, and community stakeholders. Handle requests and concerns tactfully to maintain goodwill within the agency. Working Conditions And Job Setting
Ability to stand, walk, sit, and reach with hands and arms; various physical demands as described. Occasional travel may be required; ability to meet deadlines. Low to moderate noise level in the work environment. Physical Requirements
Ability to safely operate a motor vehicle; lift up to 50 pounds; sit for prolonged periods. Visual and auditory capabilities required for client interactions; communicate effectively with co-workers and clients. Benefits
Health benefits package for you and your family; includes medical, dental, and vision with employer contributions and life insurance. Vacation, holidays, and sick leave; Employee Assistance Plan. Pet Plan Benefit and PetPlus discounts. 403(b) retirement plan; work-life balance with flexible scheduling options, including hybrid work arrangements. License and certification renewals reimbursed; supportive work environment; growth and development opportunities. This position is covered under the SEIU 1021 Collective Bargaining Agreement with negotiated annual increases (January 2026: 3%; January 2027: 3%; future increases per agreement).
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