Customer Account Specialist (5224 Gibbon Road, Charlotte)

Overview We are seeking a dedicated and detail-oriented Customer Account Specialist who will combine customer service, account management, and logistics expertise to handle clients’ transportation and shipping needs. He/she will be responsible for building and maintaining relationships with clients , managing orders, resolving issues and ensuring efficient and cost-effective logistics solutions. Key Responsibilities The ideal candidate will….. Build and maintain strong relationships with clients by understanding their needs and expectations. Enter, process and track freight orders ensuring accurate and timely shipping and receiving of items. Address customer inquiries, resolve issues related to shipping and receiving orders and provide solutions to ensure client satisfaction, and help to clear any roadblocks that may arise. Understand logistics processes, such as: transportation, warehousing and inventory management. Communicate with customers clearly and professionally, and provide updates on their orders, shipments and other relevant information. Maintain accurate records and provide feedback to management. Collaborate with the Operations team to understand customers’ needs and support their efforts. Identify opportunities to improve operational efficiency and, help to streamline processes for better customer service. Skills Strong client services orientation with the ability to build rapport with clients. Proficiency in Microsoft Office software and Cadence or a similar platform for data entry . Excellent customer service skills with a focus on delivering positive experiences. Strong analytical skills to evaluate data and provide actionable insights. Ability to type efficiently while maintaining accuracy during data entry tasks. Education and Experience High school diploma or equivalent with at least two (2) years of experience in a customer service or administrative role in warehouse setting. Job Type:

Full-time Pay:

$20/hour and up based on experience Expected hours:

40 per week 401(k) 401(k) matching Health insurance Paid time off Vision insurance Customer Account Specialist (5224) - Apply For This Job

Job You Are Applying For (Required) Customer Account Specialist (5224) Your Name (Required) First Last Your Email Address (Required) Enter Email Confirm Email Your Phone (Required) Address (Required) Street Address City State ZIP Code Are you 18 years of age or older? (Required) Yes No If hired, can you furnish proof you are eligible to work in the U.S.? (Required) Yes No Do you now, or will you in the future, require employer visa sponsorship? (Required) Yes No Have you ever applied here before? (Required) Yes No If yes, when? Were you ever employed here? (Required) Yes No If yes, when? Have you ever been convicted of any law violations, except a minor traffic violation? Do not include sealed or expunged convictions. (Required) Yes No High School (Required) Name Number of Years Completed? Diploma/Degree/Certificate? College Name Number of Years Completed? Diploma/Degree/Certificate? Vocational/Trade School Name Number of Years Completed? Diploma/Degree/Certificate? List Your Previous Three (3) Employers (Required) Please list your previous employers, the dates you worked and the position you held Employer Dates Position Phone Number (Required) Employer Dates Position Phone Number Employer Dates Position Phone Number Upload Your Resume (optional) Upload your resume in .pdf, .doc or .docx format Accepted file types: pdf, doc, docx, Max. file size: 25 MB.

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