Convergys
Job Title:Customer Success Specialist with Italian languageJob DescriptionAt **Concentrix** we offer revenue generation services under the B2B Sales Services business with a global footprint, accelerating B2B digital sales and customer success transformation for the world’s best brands. With end-to-end capabilities across Strategy + Talent + Technology, we’re helping clients scale faster, work smarter, and reliably grow their revenue through data-powered insights and proven methodologies.We embrace a high-performance culture that promotes growth, success, and opportunity for our employees, clients, and partners.Join us!**What the role looks like:*** Provide quality assurance, through checking all client product integrations are completed* Responsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers* Deliver customer value through ensuring our customers are successful with LinkedIn Hiring in terms of adoption, usage and engagement* Maintain a deep understanding of LinkedIn products to effectively guide customers on best practices · Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the LinkedIn Hiring platform* Track and record customer activity in a timely manner in systems of record (e.g., CRM system)* Help triage troubleshooting tickets* **Hybrid position (Wed - Thursday onside)*** **Working hours - Mon - Fr 10:00-19:00****Your profile:*** Fluency in **Italian****and English** – written and verbal* Experience analyzing data, trends and client information to identify product or service growth opportunities* Expert knowledge of MS Office (Outlook, Word, PowerPoint and Excel)* Excellent communication, collaboration, organizational and project management skills* Ability to interact comfortably with both clients and internal departments* Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision* Ability to work on queues/cases/tickets out of CRM platforms* The ability to build trust quickly and develop strong relationships**What we offer:** * Monthly transportation/internet allowance* Bonus for important life events (marriage, birth or adoption of a child, university graduation)* Additional medical plan: health and dental care (fully covered by the employer)* Life insurance* Voluntary Sport Card (Multisport)Please send us your CV in English.Only short-listed applicants will be contacted.All applications will be treated as strictly confidential.Help us G.R.O.W. Join us! #LI-DNILocation:BGR Sofia - Advance Business CenterLanguage Requirements:Italian (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader.
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr
But we’re so much more.
Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges.
Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue.
We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale.
We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly.
By integrating strategy & design with data & analytics, enterprise technology,
and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.
Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer. #J-18808-Ljbffr