Mass Markets
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are seeking a visionary and results-oriented VP of Sales to lead our sales organization and drive transformative growth. This executive role is responsible for developing and executing strategic sales plans, building high-performing teams, and cultivating strong client relationships to achieve ambitious revenue targets. As VP of Sales, you will play a pivotal role in shaping the company’s future, expanding market share, and positioning the organization as a leader in a dynamic and evolving industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities Strategic Leadership: Develop and implement a comprehensive sales strategy aligned with the company’s long-term goals and vision. Team Management & Development: Build, lead, and mentor a high-performing sales team, fostering a culture of accountability, innovation, and excellence. Revenue Growth & Market Expansion: Identify new market opportunities, optimize the sales pipeline, and drive top-line revenue growth across multiple verticals. Client Relationship Management: Cultivate and maintain relationships with key clients and stakeholders, including C-suite executives, to ensure long-term partnerships. Sales Process Optimization: Evaluate and refine sales processes to improve efficiency, scalability, and conversion rates. Market Intelligence: Monitor industry trends and competitive activities to inform strategic decisions and maintain a competitive edge. Cross-Functional Collaboration: Partner with marketing, operations, product, and finance teams to align sales initiatives with company-wide objectives. Performance Metrics & Accountability: Establish and monitor KPIs to track progress, ensure accountability, and drive continuous improvement. Budget Oversight: Manage sales budgets and allocate resources to maximize ROI and operational effectiveness. Executive Representation: Represent the sales organization at high-level meetings, conferences, and industry events to enhance brand visibility and influence. Candidate Qualifications Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with 5+ years in a senior leadership role Proven success in achieving and exceeding revenue targets in high-growth, competitive environments Experience managing large, geographically dispersed sales teams Expertise in selling complex, consultative solutions to enterprise clients Exceptional leadership, motivational, and strategic planning skills Strong communication, negotiation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of market dynamics and customer needs Willingness to travel extensively for client engagement and team leadership Demonstrated ability to foster a culture of accountability, innovation, and continuous improvement Compensation & Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Paid Time Off: PTO and paid holidays to take the time you need. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days. Benefit options vary by location. Retirement Savings: Retirement programs, where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Opportunities for internal promotions. Paid Training: Training opportunities while earning a paycheck. Work Environment: Team-oriented culture with collaboration. Casual Dress Code: Comfortable work attire. Additional Information
This job operates in a professional office environment. The employer may revise this job description at any time. This description is not a contract of employment and may be terminated at will by either party. All employees are expected to support a diverse and inclusive work environment in accordance with applicable laws. Conditions of Employment Must be authorized to work in the country where the job is based. Background and/or security investigation (Level II) with fingerprint may be required; background results and drug screening may affect offers. Reasonable Accommodation We provide reasonable accommodations to qualified applicants or employees with disabilities as required by law. Please contact Human Resources if accommodations are needed. Equal Opportunity Employer MCI is an equal opportunity employer. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or sexual orientation. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements.
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MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are seeking a visionary and results-oriented VP of Sales to lead our sales organization and drive transformative growth. This executive role is responsible for developing and executing strategic sales plans, building high-performing teams, and cultivating strong client relationships to achieve ambitious revenue targets. As VP of Sales, you will play a pivotal role in shaping the company’s future, expanding market share, and positioning the organization as a leader in a dynamic and evolving industry. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities Strategic Leadership: Develop and implement a comprehensive sales strategy aligned with the company’s long-term goals and vision. Team Management & Development: Build, lead, and mentor a high-performing sales team, fostering a culture of accountability, innovation, and excellence. Revenue Growth & Market Expansion: Identify new market opportunities, optimize the sales pipeline, and drive top-line revenue growth across multiple verticals. Client Relationship Management: Cultivate and maintain relationships with key clients and stakeholders, including C-suite executives, to ensure long-term partnerships. Sales Process Optimization: Evaluate and refine sales processes to improve efficiency, scalability, and conversion rates. Market Intelligence: Monitor industry trends and competitive activities to inform strategic decisions and maintain a competitive edge. Cross-Functional Collaboration: Partner with marketing, operations, product, and finance teams to align sales initiatives with company-wide objectives. Performance Metrics & Accountability: Establish and monitor KPIs to track progress, ensure accountability, and drive continuous improvement. Budget Oversight: Manage sales budgets and allocate resources to maximize ROI and operational effectiveness. Executive Representation: Represent the sales organization at high-level meetings, conferences, and industry events to enhance brand visibility and influence. Candidate Qualifications Bachelor’s degree in Business, Marketing, or related field; MBA preferred 10+ years of progressive sales experience, with 5+ years in a senior leadership role Proven success in achieving and exceeding revenue targets in high-growth, competitive environments Experience managing large, geographically dispersed sales teams Expertise in selling complex, consultative solutions to enterprise clients Exceptional leadership, motivational, and strategic planning skills Strong communication, negotiation, and relationship-building abilities Proficiency in CRM systems and sales analytics tools Deep understanding of market dynamics and customer needs Willingness to travel extensively for client engagement and team leadership Demonstrated ability to foster a culture of accountability, innovation, and continuous improvement Compensation & Benefits
At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI Paid Time Off: PTO and paid holidays to take the time you need. Incentives & Rewards: Contests with cash bonuses and prizes. Health Benefits: Comprehensive medical, dental, and vision coverage after 60 days; MEC plans after 30 days. Benefit options vary by location. Retirement Savings: Retirement programs, where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Opportunities for internal promotions. Paid Training: Training opportunities while earning a paycheck. Work Environment: Team-oriented culture with collaboration. Casual Dress Code: Comfortable work attire. Additional Information
This job operates in a professional office environment. The employer may revise this job description at any time. This description is not a contract of employment and may be terminated at will by either party. All employees are expected to support a diverse and inclusive work environment in accordance with applicable laws. Conditions of Employment Must be authorized to work in the country where the job is based. Background and/or security investigation (Level II) with fingerprint may be required; background results and drug screening may affect offers. Reasonable Accommodation We provide reasonable accommodations to qualified applicants or employees with disabilities as required by law. Please contact Human Resources if accommodations are needed. Equal Opportunity Employer MCI is an equal opportunity employer. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, or sexual orientation. Qualified applicants with criminal histories will be considered in a manner consistent with local and federal requirements.
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