i3-Milestone
Join to apply for the
Key Account Manager
role at
i3-Milestone
Responsibilities
Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
Client Engagement: The success of this role will be measured by improved engagement between i3V and the client through KPIs such as:
Increased involvement in i3V education sessions
Upgrades or growth of current subscriptions
Mapping and expanding key contacts within the Customer organization
Development of client success plans
Pipeline generation of new sales opportunities within the customer base or through referrals, etc.
Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution.
Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
Salesforce.Com CRM System Usage: Active input of timely and accurate information into the Salesforce CRM system.
Job Details
Job Title:
Key Account Manager
Department:
Transportation
Reports To:
Executive Vice President
Location:
Remote (U.S. based)
Travel:
Up to 25%
Minimum Qualifications
Excellent communication skills to build relationships and address client inquiries.
Strong problem‑solving abilities to resolve client issues effectively.
Collaboration skills to work closely with sales and marketing teams to boost profitability and customer satisfaction.
Analytical skills to analyze communication strategies, negotiations, and contracts to identify trends for organizational improvement.
Preferred Qualifications
At least three years of work experience in a sales, business development, product support, or relationship management role.
Referrals increase your chances of interviewing at i3-Milestone by 2x
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Key Account Manager
role at
i3-Milestone
Responsibilities
Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners. They provide personalized advice, build rapport, and respond promptly to client inquiries.
Client Engagement: The success of this role will be measured by improved engagement between i3V and the client through KPIs such as:
Increased involvement in i3V education sessions
Upgrades or growth of current subscriptions
Mapping and expanding key contacts within the Customer organization
Development of client success plans
Pipeline generation of new sales opportunities within the customer base or through referrals, etc.
Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution.
Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
Salesforce.Com CRM System Usage: Active input of timely and accurate information into the Salesforce CRM system.
Job Details
Job Title:
Key Account Manager
Department:
Transportation
Reports To:
Executive Vice President
Location:
Remote (U.S. based)
Travel:
Up to 25%
Minimum Qualifications
Excellent communication skills to build relationships and address client inquiries.
Strong problem‑solving abilities to resolve client issues effectively.
Collaboration skills to work closely with sales and marketing teams to boost profitability and customer satisfaction.
Analytical skills to analyze communication strategies, negotiations, and contracts to identify trends for organizational improvement.
Preferred Qualifications
At least three years of work experience in a sales, business development, product support, or relationship management role.
Referrals increase your chances of interviewing at i3-Milestone by 2x
#J-18808-Ljbffr