Mass Markets
Overview
Join to apply for the
SVP of Sales
role at
Mass Markets . MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dynamic, visionary, and results-driven
SVP of Sales
to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives. The SVP will oversee all aspects of sales operations, business development, and market expansion—delivering transformative outcomes across multiple industries and geographies. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities
Strategic Vision & Execution: Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives. Leadership & Team Development: Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence. Revenue Growth & Market Expansion: Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth. Client Engagement & Relationship Management: Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition. Sales Operations & Enablement: Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance. Cross-Functional Collaboration: Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals. Performance Management: Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes. Budget Oversight & ROI Optimization: Manage sales budgets, ensuring strategic resource allocation and maximum return on investment. Industry Representation: Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership.
Qualifications
Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred 15+ years of progressive sales leadership experience, including executive-level roles Proven success in leading large, geographically dispersed sales teams Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships Deep understanding of IT, BPO services, and consulting/software solutions Strong business acumen, financial literacy, and strategic planning capabilities Exceptional communication, negotiation, and relationship-building skills Proficiency in CRM platforms, sales analytics, and enablement tools Willingness to travel extensively for business development and client engagement Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities
Compensation & Benefits
Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Our packages are designed to be competitive and to grow with you over time.
Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Comprehensive medical, dental, and vision coverage after stated periods; MEC plans available Retirement Savings: Retirement programs, where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Internal promotion opportunities Paid Training: Training while earning Work Environment: Collaborative and engaging culture Casual Dress Code
Conditions of Employment
All MCI locations: Must be authorized to work in the country where the job is based. Willingness to submit to background/ security investigation with a fingerprint (level II) and drug screening as required for offers.
Equal Opportunity Employer
MCI embraces diversity and is committed to an equal opportunity work environment. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, national origin, disability, race, religion, sex, gender identity or expression, marital status, or other protected characteristics. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements. Reasonable accommodations are available upon request.
About MCI
MCI helps customers take on CX and DX challenges, delivering industry-leading solutions that drive performance. MCI provides BPO, IT Services, staff augmentation, and related services to a diverse client base. MCI is a holding company for a range of tech-enabled business services and operates across multiple brands and locations.
Note: This job description provides a general overview and is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. This description is not a contract for employment.
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Join to apply for the
SVP of Sales
role at
Mass Markets . MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a dynamic, visionary, and results-driven
SVP of Sales
to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives. The SVP will oversee all aspects of sales operations, business development, and market expansion—delivering transformative outcomes across multiple industries and geographies. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
Key Responsibilities
Strategic Vision & Execution: Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives. Leadership & Team Development: Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence. Revenue Growth & Market Expansion: Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth. Client Engagement & Relationship Management: Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition. Sales Operations & Enablement: Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance. Cross-Functional Collaboration: Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals. Performance Management: Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes. Budget Oversight & ROI Optimization: Manage sales budgets, ensuring strategic resource allocation and maximum return on investment. Industry Representation: Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership.
Qualifications
Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred 15+ years of progressive sales leadership experience, including executive-level roles Proven success in leading large, geographically dispersed sales teams Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships Deep understanding of IT, BPO services, and consulting/software solutions Strong business acumen, financial literacy, and strategic planning capabilities Exceptional communication, negotiation, and relationship-building skills Proficiency in CRM platforms, sales analytics, and enablement tools Willingness to travel extensively for business development and client engagement Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities
Compensation & Benefits
Starting compensation is based on experience. We offer a variety of benefits and incentives to support and reward our team members. Our packages are designed to be competitive and to grow with you over time.
Paid Time Off: PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Comprehensive medical, dental, and vision coverage after stated periods; MEC plans available Retirement Savings: Retirement programs, where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Internal promotion opportunities Paid Training: Training while earning Work Environment: Collaborative and engaging culture Casual Dress Code
Conditions of Employment
All MCI locations: Must be authorized to work in the country where the job is based. Willingness to submit to background/ security investigation with a fingerprint (level II) and drug screening as required for offers.
Equal Opportunity Employer
MCI embraces diversity and is committed to an equal opportunity work environment. All aspects of employment are based on merit and qualifications. We do not discriminate on age, ancestry, color, national origin, disability, race, religion, sex, gender identity or expression, marital status, or other protected characteristics. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements. Reasonable accommodations are available upon request.
About MCI
MCI helps customers take on CX and DX challenges, delivering industry-leading solutions that drive performance. MCI provides BPO, IT Services, staff augmentation, and related services to a diverse client base. MCI is a holding company for a range of tech-enabled business services and operates across multiple brands and locations.
Note: This job description provides a general overview and is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this description at any time. This description is not a contract for employment.
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