Kw Property Management And Consulting
Vita at Grove Isle Condo
5 Grove Isle Dr
Miami, FL 33133, USA
Overview
The Front Desk Agent team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Responsibilities
Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All check-in policies and procedures must be followed without any exceptions. Coordinate with office administrative staff to maintain and update all unit owner information in computer database. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Report any violations of the Rules and Regulations noticed at any time. Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors. Maintain the key control system and assure that all keys are locked and accounted for at all times. Be familiar with fire alarm system operations and report all incidents to management. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Follow all standards, policies and procedures with regards to emergency response by coordinating with management, chief engineer, or fire rescue / police services. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Report any and all maintenance items which include, but are not limited to, burned out lights, leaks, broken equipment to the Association office daily. Perform the role of valet attendant as required based on shift schedules. Work Environment
The working environment will be indoor and will require the team member to sit and stand frequently. Low to moderate noise level in the workplace. Physical Demands
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Hours
Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property. Education and Experience
High school diploma or GED; some college preferred Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills Minimum six months related experience and/or training Previous work experience in a high-rise property setting is highly desired Valid Driver’s License Supervision
Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications
Skills
Required
Intermediate Preferred
Problem Solving
Some Knowledge Oral and written Communication
Some Knowledge Behaviors
Required
Team Player
Team Player: Works well as a member of a group Enthusiastic
Shows intense and eager enjoyment and interest Motivations
Required
Flexibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Preferred
Ability to Make an Impact
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education
Required
High School or better. Preferred
Associates or better in Hospitality and Resort Management. Bachelors or better in Hospitality and Resort Management. Experience
Preferred
1 year
1 year: Front Desk Agent, Attendant, or Concierge experience Licenses & Certifications
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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The Front Desk Agent team member will value all residents and guests and be committed to providing information and resources to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service. Responsibilities
Greet all guests in a standing upright position as they enter the community, maintaining the highest quality of customer service. Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All check-in policies and procedures must be followed without any exceptions. Coordinate with office administrative staff to maintain and update all unit owner information in computer database. Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner. Report any violations of the Rules and Regulations noticed at any time. Observe precautions required to protect residents, guests and property, and report damage, theft, and found articles to supervisors. Maintain the key control system and assure that all keys are locked and accounted for at all times. Be familiar with fire alarm system operations and report all incidents to management. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons. Follow all standards, policies and procedures with regards to emergency response by coordinating with management, chief engineer, or fire rescue / police services. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. Report any and all maintenance items which include, but are not limited to, burned out lights, leaks, broken equipment to the Association office daily. Perform the role of valet attendant as required based on shift schedules. Work Environment
The working environment will be indoor and will require the team member to sit and stand frequently. Low to moderate noise level in the workplace. Physical Demands
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise level in the work environment is usually low to moderate. Position Type/Hours
Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property. Education and Experience
High school diploma or GED; some college preferred Must be familiar with using computer software to perform various tasks, and must demonstrate organizational skills, excellent interpersonal skills and strong communication skills Minimum six months related experience and/or training Previous work experience in a high-rise property setting is highly desired Valid Driver’s License Supervision
Employee reports directly to the department supervisor and/or the Association Manager of the community. Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Qualifications
Skills
Required
Intermediate Preferred
Problem Solving
Some Knowledge Oral and written Communication
Some Knowledge Behaviors
Required
Team Player
Team Player: Works well as a member of a group Enthusiastic
Shows intense and eager enjoyment and interest Motivations
Required
Flexibility
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Preferred
Ability to Make an Impact
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education
Required
High School or better. Preferred
Associates or better in Hospitality and Resort Management. Bachelors or better in Hospitality and Resort Management. Experience
Preferred
1 year
1 year: Front Desk Agent, Attendant, or Concierge experience Licenses & Certifications
Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr