Downtown San Diego Partnership.
Front Desk Receptionist
Downtown San Diego Partnership., San Diego, California, United States, 92189
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Schedule:
Monday – Thursday 10 a.m. – 3 p.m. Location:
Downtown San Diego Why this job? Set Schedules (have the same days off every week) Parking Allotment or MTS Transit Pass Opportunity to gain firsthand experience in a nonprofit environment Exposure to external stakeholders, community partners, and civic leaders Develop professional skills in customer service, office administration, and stakeholder engagement Be part of a mission-driven organization making a visible impact in Downtown San Diego Position Summary Under the direction of the Chief Operating Officer (COO), and Vice President of People & Culture, the Front Desk Receptionist will serve as the primary point of contact for guests and callers. This is a high-volume, highly visible role that assists in the day-to-day coordination of schedules, meetings, and visits from external partners. The Front Desk Receptionist must be proactive in anticipating needs and addressing unforeseen developments, enabling team members to operate as efficiently and effectively as possible in service of the organization. This individual must demonstrate a high degree of discretion, integrity, and confidentiality. The ideal candidate enjoys engaging with people, thrives in a support role, and takes pride in keeping things running smoothly. This is an unpaid volunteer position. Essential Job Functions & Duties Greet & assist visitors at the front door and reception desk professionally and courteously. Answer and direct incoming calls on the main office phone line. Screen and respond to telephone calls, emails, voicemails, and in-person inquiries. Monitor day-to-day office activity and assist in maintaining smooth and efficient operations. Support general office functions, including ordering and tracking supplies, performing equipment checks and access card inventories. Serve as liaison with the building owner on matters related to facilities, maintenance, and utilities. Maintain a tidy and welcoming reception and front office area. Assist with monitoring office access and managing guest sign-ins or visitor badges. Coordinate with staff to support office needs and logistics. Occasionally run local errands related to office operations (e.g., picking up supplies or meals from nearby vendors). Serve as point of contact during emergencies and assist in executing safety protocols when needed. Regularly walk to nearby office locations (within a 3-block radius) to drop off mail or small supplies. Maintain excellent customer service standards, resolving or directing concerns, requests, and suggestions from community members. Interface professionally with board members, their staff, and public and private sector leaders. Required Qualifications, Skills, and Abilities High School Diploma or GED Excellent verbal and interpersonal communication skills. Professional demeanor and customer service mindset. Reliable, punctual, and detail-oriented. Ability to maintain confidentiality and exercise discretion. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and phone/email etiquette. Ability to speak, read, and write in English. Prior front desk or office administration experience is a plus. Must be able to sit, stand, and walk for extended periods; lift up to 25 lbs. occasionally. Our Commitment to Diversity, Equity, and Inclusion At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. DSDP is an Equal Employment Opportunity employer. The Downtown San Diego Partnership provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Monday – Thursday 10 a.m. – 3 p.m. Location:
Downtown San Diego Why this job? Set Schedules (have the same days off every week) Parking Allotment or MTS Transit Pass Opportunity to gain firsthand experience in a nonprofit environment Exposure to external stakeholders, community partners, and civic leaders Develop professional skills in customer service, office administration, and stakeholder engagement Be part of a mission-driven organization making a visible impact in Downtown San Diego Position Summary Under the direction of the Chief Operating Officer (COO), and Vice President of People & Culture, the Front Desk Receptionist will serve as the primary point of contact for guests and callers. This is a high-volume, highly visible role that assists in the day-to-day coordination of schedules, meetings, and visits from external partners. The Front Desk Receptionist must be proactive in anticipating needs and addressing unforeseen developments, enabling team members to operate as efficiently and effectively as possible in service of the organization. This individual must demonstrate a high degree of discretion, integrity, and confidentiality. The ideal candidate enjoys engaging with people, thrives in a support role, and takes pride in keeping things running smoothly. This is an unpaid volunteer position. Essential Job Functions & Duties Greet & assist visitors at the front door and reception desk professionally and courteously. Answer and direct incoming calls on the main office phone line. Screen and respond to telephone calls, emails, voicemails, and in-person inquiries. Monitor day-to-day office activity and assist in maintaining smooth and efficient operations. Support general office functions, including ordering and tracking supplies, performing equipment checks and access card inventories. Serve as liaison with the building owner on matters related to facilities, maintenance, and utilities. Maintain a tidy and welcoming reception and front office area. Assist with monitoring office access and managing guest sign-ins or visitor badges. Coordinate with staff to support office needs and logistics. Occasionally run local errands related to office operations (e.g., picking up supplies or meals from nearby vendors). Serve as point of contact during emergencies and assist in executing safety protocols when needed. Regularly walk to nearby office locations (within a 3-block radius) to drop off mail or small supplies. Maintain excellent customer service standards, resolving or directing concerns, requests, and suggestions from community members. Interface professionally with board members, their staff, and public and private sector leaders. Required Qualifications, Skills, and Abilities High School Diploma or GED Excellent verbal and interpersonal communication skills. Professional demeanor and customer service mindset. Reliable, punctual, and detail-oriented. Ability to maintain confidentiality and exercise discretion. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and phone/email etiquette. Ability to speak, read, and write in English. Prior front desk or office administration experience is a plus. Must be able to sit, stand, and walk for extended periods; lift up to 25 lbs. occasionally. Our Commitment to Diversity, Equity, and Inclusion At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. DSDP is an Equal Employment Opportunity employer. The Downtown San Diego Partnership provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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