H&M
About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.
A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities:
Provide excellent customer service: welcoming and guiding customers through the store and omni experience where available, supporting direct customer service
Engage with customers to provide excellent service
Guide customers through fashion trends, stories and products in all store areas
Promote and sell products to customers
Actively promote the Customer Loyalty App (Hello Member) and in-store sustainability initiatives
Represent the H&M brand positively during all customer interactions
Support with commercial or operational actions to reach sales targets with store management
Fashion & Trend Awareness
Keep up-to-date with fashion scene, trends, styles, brands, products and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback to learn and develop with colleagues Participate in onboarding, introductions and trainings relevant for the role Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice Maintain a clean and tidy sales floor and back of house Assist with garment presentation and displays according to visual and commercial guidelines Maintain stock levels with replenishment routines on the sales floor Follow in-store omni services and tools (Instore Care App, Click & Collect, Smart Store, etc.) Assist with opening and closing the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
You Are
Passion for fashion and what is created in-store Motivated by delivering a great customer experience Communicative, creative and curious; flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic, collaborative setting applicable to the role Experience in customer service in fashion, retail or related industries Why You\'ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, equitable workplace We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Career growth opportunities within a large global talent community Comprehensive benefits including health, wellness, family support, retirement plan, paid leave and time off, plus a community day Employee discounts across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $16.00 per hour Benefits: Attractive development opportunities, staff discount across H&M Group brands, HIP incentive program, and market-specific perks. See the company privacy notices for handling of applicant data.
#J-18808-Ljbffr
Keep up-to-date with fashion scene, trends, styles, brands, products and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Share service, fashion and store operations knowledge with colleagues Follow all procedures, routines and legal requirements in all areas of the store Give and receive feedback to learn and develop with colleagues Participate in onboarding, introductions and trainings relevant for the role Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice Maintain a clean and tidy sales floor and back of house Assist with garment presentation and displays according to visual and commercial guidelines Maintain stock levels with replenishment routines on the sales floor Follow in-store omni services and tools (Instore Care App, Click & Collect, Smart Store, etc.) Assist with opening and closing the store Follow all health & safety guidelines and legal requirements applicable to the role Qualifications
You Are
Passion for fashion and what is created in-store Motivated by delivering a great customer experience Communicative, creative and curious; flexible, decisive and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic, collaborative setting applicable to the role Experience in customer service in fashion, retail or related industries Why You\'ll Love Working at H&M
We value diverse backgrounds and strive for an inclusive, equitable workplace We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking Inclusive culture where you can be yourself at work Career growth opportunities within a large global talent community Comprehensive benefits including health, wellness, family support, retirement plan, paid leave and time off, plus a community day Employee discounts across H&M Group brands Additional Information
Job Status: Hourly, Non-Exempt EEOC Code: SLS Compensation: Sales Associates Pay Rate $16.00 per hour Benefits: Attractive development opportunities, staff discount across H&M Group brands, HIP incentive program, and market-specific perks. See the company privacy notices for handling of applicant data.
#J-18808-Ljbffr