Christian Dior Couture
Client Service Representative Supervisor - Houston Galleria
Christian Dior Couture, Houston, Texas, United States, 77246
Overview
Client Service Representative Supervisor - Houston Galleria
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Christian Dior Couture Role involves working with Boutique Management to oversee the day-to-day CSR functions of the boutique, including the POS system, aftersales, client service, phone communications, cash integrity, inventory control, and loss prevention, and assisting in management of all boutique operations as needed. Responsibilities
Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, greeting and acknowledging customers, maintaining housekeeping standards, possessing solid product knowledge, and delivering all aspects of customer service. Accurately and efficiently ring on registers and maintain all cash and media at the registers. Use proper telephone etiquette when answering the phone, taking messages, addressing customer inquiries, and transferring calls. Assist in packing or wrapping customers’ merchandise. In partnership with Boutique Leadership Team, manage all customer exchanges or returns. Communicate customer requests and feedback to management. Complete opening and closing procedures, including securing cash and receipts. Maintain orderly appearance of register area and keep supplies stocked. Assist in floor moves, merchandising, display maintenance, and housekeeping; provide support on the selling floor as needed. Participate in all inventories and help solve problems to improve service and cash wrap productivity. Train, coach, and manage stock associates in operational tasks, safety and security, and policies and procedures. Qualifications
At least 3+ years of retail cashiering experience, with luxury background preferred. Ability to work full-time with varied hours, including nights, weekends, and holidays as needed. Strong interpersonal, communication, organizational, and follow-through skills. Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures, including lifting. Willingness to adhere to all company policies, procedures, regulations, and standards. Availability to travel, as needed. Additional Information
Christian Dior Couture is part of the LVMH Group and provides equal employment opportunities to all employees. The organization emphasizes ethics, social responsibility, and environmental protection, and supports employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility. We value, celebrate, and welcome diverse talent and strive to create an inclusive environment providing employees a sense of purpose. This job description remains subject to change and is not a contract of employment.
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Client Service Representative Supervisor - Houston Galleria
at
Christian Dior Couture Role involves working with Boutique Management to oversee the day-to-day CSR functions of the boutique, including the POS system, aftersales, client service, phone communications, cash integrity, inventory control, and loss prevention, and assisting in management of all boutique operations as needed. Responsibilities
Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, greeting and acknowledging customers, maintaining housekeeping standards, possessing solid product knowledge, and delivering all aspects of customer service. Accurately and efficiently ring on registers and maintain all cash and media at the registers. Use proper telephone etiquette when answering the phone, taking messages, addressing customer inquiries, and transferring calls. Assist in packing or wrapping customers’ merchandise. In partnership with Boutique Leadership Team, manage all customer exchanges or returns. Communicate customer requests and feedback to management. Complete opening and closing procedures, including securing cash and receipts. Maintain orderly appearance of register area and keep supplies stocked. Assist in floor moves, merchandising, display maintenance, and housekeeping; provide support on the selling floor as needed. Participate in all inventories and help solve problems to improve service and cash wrap productivity. Train, coach, and manage stock associates in operational tasks, safety and security, and policies and procedures. Qualifications
At least 3+ years of retail cashiering experience, with luxury background preferred. Ability to work full-time with varied hours, including nights, weekends, and holidays as needed. Strong interpersonal, communication, organizational, and follow-through skills. Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures, including lifting. Willingness to adhere to all company policies, procedures, regulations, and standards. Availability to travel, as needed. Additional Information
Christian Dior Couture is part of the LVMH Group and provides equal employment opportunities to all employees. The organization emphasizes ethics, social responsibility, and environmental protection, and supports employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility. We value, celebrate, and welcome diverse talent and strive to create an inclusive environment providing employees a sense of purpose. This job description remains subject to change and is not a contract of employment.
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