KellyMitchell Group
Job Summary
Our client is seeking a Service Desk Analyst to join their team! This position is located in Vernon Hills, Illinois. Duties
Respond to and resolve user incidents and requests via phone, email, chat, or ticketing system Provide tier 1-2 support for Windows and MacOS environments Assist with account setup, permissions, and basic O365 support Troubleshoot hardware and software issues, escalating to higher-level teams as needed Document incidents, troubleshooting steps, and resolutions in ServiceNow Follow ITIL best practices for incident, request, and problem management Support basic asset management functions, including logging and tracking equipment Desired Skills/Experience
2+ years of experience in a Service Desk or IT Support role Experience using ServiceNow or a similar ITSM ticketing tool Working knowledge of Windows 10/11, MacOS, O365, and basic networking concepts Strong customer service and communication skills Ability to prioritize and manage multiple requests in a high-volume environment Familiarity with CRM or HCM systems a plus Benefits
Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered Pay Range
The approximate pay range for this position is between $26.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting
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Our client is seeking a Service Desk Analyst to join their team! This position is located in Vernon Hills, Illinois. Duties
Respond to and resolve user incidents and requests via phone, email, chat, or ticketing system Provide tier 1-2 support for Windows and MacOS environments Assist with account setup, permissions, and basic O365 support Troubleshoot hardware and software issues, escalating to higher-level teams as needed Document incidents, troubleshooting steps, and resolutions in ServiceNow Follow ITIL best practices for incident, request, and problem management Support basic asset management functions, including logging and tracking equipment Desired Skills/Experience
2+ years of experience in a Service Desk or IT Support role Experience using ServiceNow or a similar ITSM ticketing tool Working knowledge of Windows 10/11, MacOS, O365, and basic networking concepts Strong customer service and communication skills Ability to prioritize and manage multiple requests in a high-volume environment Familiarity with CRM or HCM systems a plus Benefits
Medical, Dental, & Vision Insurance Plans Employee-Owned Profit Sharing (ESOP) 401K offered Pay Range
The approximate pay range for this position is between $26.00 and $40.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums. Seniority level
Entry level Employment type
Contract Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr