Interpublic Group (IPG)
Contract Associate Technology Delivery Analyst
Interpublic Group (IPG), New York, New York, us, 10261
Overview
Contract Associate Technology Delivery Analyst
Aid the New York Technical Support team with imaging of Mac and PC laptops, scheduling workstation replacements, and shipping hardware to end users. Support work may include loaning/tracking loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, deployment of new software packages and upgrades. Teamwork, customer satisfaction, problem solving, solid communication, and technical knowledge are critical to the success of this position.
Responsibilities
Image and Provision PC laptops using Autopilot
Image and Provision Mac laptops using JAMF
Schedule workstation replacements with End Users
Manage shipping of laptops and hardware via UPS and FedEx
Coordinate collection of returned equipment from End Users
Document and inventory returned assets
Provide other troubleshooting and IT Team support as needed
Deliver quality customer service and support to End Users
Qualifications
MAC and PC hardware support – Intermediate
Windows 11 OS support – Intermediate
MacOS support – Intermediate
MS Office 365 (Word, Excel, PowerPoint, Outlook) – Intermediate
MS Teams and Zoom – Intermediate
Desktop and laptops – Intermediate
Troubleshooting remote access – Intermediate
Other Requirements
Work independently and with a team
Quickly troubleshoot problems and provide solutions
Communicate effectively
Pay attention to detail and follow up
Provide quality customer service and support to End Users
This is a contract position for a temporary 6-month assignment, with the possibility of extension based on performance and business needs. The role requires onsite work at our New York office.
IPG is an equal opportunity employer and we value diversity, inclusion, and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.
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Aid the New York Technical Support team with imaging of Mac and PC laptops, scheduling workstation replacements, and shipping hardware to end users. Support work may include loaning/tracking loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, deployment of new software packages and upgrades. Teamwork, customer satisfaction, problem solving, solid communication, and technical knowledge are critical to the success of this position.
Responsibilities
Image and Provision PC laptops using Autopilot
Image and Provision Mac laptops using JAMF
Schedule workstation replacements with End Users
Manage shipping of laptops and hardware via UPS and FedEx
Coordinate collection of returned equipment from End Users
Document and inventory returned assets
Provide other troubleshooting and IT Team support as needed
Deliver quality customer service and support to End Users
Qualifications
MAC and PC hardware support – Intermediate
Windows 11 OS support – Intermediate
MacOS support – Intermediate
MS Office 365 (Word, Excel, PowerPoint, Outlook) – Intermediate
MS Teams and Zoom – Intermediate
Desktop and laptops – Intermediate
Troubleshooting remote access – Intermediate
Other Requirements
Work independently and with a team
Quickly troubleshoot problems and provide solutions
Communicate effectively
Pay attention to detail and follow up
Provide quality customer service and support to End Users
This is a contract position for a temporary 6-month assignment, with the possibility of extension based on performance and business needs. The role requires onsite work at our New York office.
IPG is an equal opportunity employer and we value diversity, inclusion, and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.
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