Interpublic Group
Contract Associate Technology Delivery Analyst
Interpublic Group, New York, New York, us, 10261
POSITION SUMMARY
Aid the New York Technical Support team with imaging of Mac and PC Laptops, scheduling workstation replacements, and shipping hardware to end users. Support work may include, but is not limited to, loan/track loaner hardware, printer troubleshooting and configuration, installing software and/or hardware peripherals, deployment of new software packages and upgrades. Teamwork, customer satisfaction, problem solving, solid communication, and technical knowledge are skills critical to the success of this position.
ESSENTIAL FUNCTIONS This position’s primary functions are listed below
Image and Provision PC laptops using Autopilot
Image and Provision Mac Laptops using JAMF
Schedule workstation replacements with End Users
Manage shipping of Laptops and hardware via UPS and Fedex
Manage collection of returned equipment from End Users
Document, and inventory\retire returned assets
Provide other troubleshooting and support with IT Team tasks as needed
Provide quality customer service and support to End Users
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS This position requires technical support knowledge of various MAC and/or PC software and hardware equipment, as well as the ability to analyze and solve computer-related problems.
Specialized Skills and Competencies required to perform the work
MAC and PC Hardware Support - Intermediate
Windows 11 OS Support- Intermediate
MacOS Support - Intermediate
MS Office 365 (Word, Excel, PowerPoint, Outlook) - Intermediate
MS Teams and Zoom - Intermediate
Desktop and Laptops - Intermediate
Troubleshooting remote access – Intermediate
Candidate must also be able to
Work independently and with a Team
Quickly troubleshoot problems and provide solutions
Communicate effectively
Pay attention to detail and follow up
Provide quality customer service and support to End Users
This is a contract position for a temporary 6-month assignment, with the possibility of extension based on performance and business needs. The role requires onsite work at our New York office.
IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.
#J-18808-Ljbffr
ESSENTIAL FUNCTIONS This position’s primary functions are listed below
Image and Provision PC laptops using Autopilot
Image and Provision Mac Laptops using JAMF
Schedule workstation replacements with End Users
Manage shipping of Laptops and hardware via UPS and Fedex
Manage collection of returned equipment from End Users
Document, and inventory\retire returned assets
Provide other troubleshooting and support with IT Team tasks as needed
Provide quality customer service and support to End Users
EDUCATION, SKILLS AND EXPERIENCE REQUIREMENTS This position requires technical support knowledge of various MAC and/or PC software and hardware equipment, as well as the ability to analyze and solve computer-related problems.
Specialized Skills and Competencies required to perform the work
MAC and PC Hardware Support - Intermediate
Windows 11 OS Support- Intermediate
MacOS Support - Intermediate
MS Office 365 (Word, Excel, PowerPoint, Outlook) - Intermediate
MS Teams and Zoom - Intermediate
Desktop and Laptops - Intermediate
Troubleshooting remote access – Intermediate
Candidate must also be able to
Work independently and with a Team
Quickly troubleshoot problems and provide solutions
Communicate effectively
Pay attention to detail and follow up
Provide quality customer service and support to End Users
This is a contract position for a temporary 6-month assignment, with the possibility of extension based on performance and business needs. The role requires onsite work at our New York office.
IPG is an equal opportunity employer and we value diversity inclusion and equity at our company. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, national origin, gender, sexual orientation, age, gender identity, marital status, citizenship, disability, genetic information or veteran status or any other basis prohibited by applicable federal, state or local law.
#J-18808-Ljbffr