Texas Health and Human Services
Contract Specialist IV
Date: Oct 16, 2025
Location: Austin, TX
Department: PASRR
Posting Number: 10352
Closing Date: 10/30/2025
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Responsibilities Under the supervision of the IHSS Manager, the Contract Specialist IV provides advanced consultative and technical assistance to HHSC program staff, HHSC contract management staff and contracted providers. Work involves the oversight and monitoring of contractual and program requirements for IHSS providers with HHSC. The CSIV conducts desk reviews and on‑site reviews to determine compliance with rules, policies, and procedures. The worker routinely reviews and analyzes contractor performance data to assess risk of contract and program non‑compliance and determines trends by reviewing, monitoring, and evaluating contract deliverables (e.g., record reviews, review of policy and procedures, etc.). Conducts follow‑up activities with providers and reports analysis of data to HHSC staff, as appropriate. At the conclusion of each on‑site and/or desk review, presents a verbal and written summation of all areas of non‑compliance and provides consultative services and technical assistance to IHSS provider staff, as well as develops a report of findings to be shared with executive staff, stakeholders, and HHSC staff. Participates in unit and cross‑agency workgroups related to contractor performance, functions, and planning. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions
Task 1: Facilitate, coordinate, and conduct on‑site contract and program monitoring reviews of the IHSS provider agency’s performance to determine compliance with rules, laws, regulations, policies, and procedures, which includes record reviews and interviews with staff, individuals, and families. Review supporting evidence to identify programmatic and contractual systemic trends of non‑compliance. Review and monitor the provider’s data and documentation about individual services, service delivery systems and the provision of the contracted functions. Review and analyze the provider’s historical report of monitoring findings to track and trend incidents of non‑compliance and determine eligibility for recommendation of contractual remedies. (35%)
Task 2: Prepare for contractual and programmatic monitoring reviews. Ensure that the IHSS samples are drawn and shared with providers prior to the reviews. Review critical incident reports and complaints. Review corrective action plan (CAP) results from the previous monitoring review to determine the review period and identify and address consecutive findings. Develop and complete travel arrangements. Prepare and send announcement letters to the provider contact representatives. (20%)
Task 3: Conduct and complete complaint investigations regarding allegations of contractual and programmatic non‑compliance in accordance with agency and unit policies, procedures, and guidelines. (15%)
Task 4: Coordinate, facilitate, and provide assistance to the contracted providers for requested corrective action plans as a result of identified elements of non‑compliance discovered during monitoring reviews conducted via on‑site, desk review, or hybrid methodology. (10%)
Task 5: Produce well‑written reports (e.g., debriefings, develop comprehensive reports of findings related to review activities, share corrective action plan feedback and responses with the provider, and respond to any requests for appeal of findings). (10%)
Task 6: Maintain current knowledge of all rules and policies as it relates to PASRR program requirements to provide consultative services and technical assistance on a complex level to LIDDA and provider staff, other stakeholders, and HHSC staff. (5%)
Task 7: Participate in unit and cross‑agency workgroups related to contractor performance, functions and planning. Represent the department at meetings and conferences. Work effectively with staff from LIDDA, IHSS providers, and other external stakeholders. Work collaboratively with other agency sections, departments, and divisions to resolve problems, create improved operating methods or procedures and to respond to agency needs. (5%)
Knowledge, Skills & Abilities
Knowledge of the Texas state system for services and supports for people with intellectual and developmental disabilities (IDD).
Knowledge of program planning, implementation, and evaluation.
Skill in researching and analyzing information.
Skill in managing multiple and competing priorities.
Skill in working collaboratively and cooperatively with a variety of groups.
Skill in establishing and maintaining effective working relationships and ability to work cooperatively in a team environment.
Skill in the use of computer and related equipment, including the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
Ability to prepare concise, accurate reports, memos, policies, and procedures, etc. and communicate effectively both orally and in writing.
Registration, Licensure Requirements or Certifications Must be a Certified Texas Contract Manager (CTCM) or complete the requirements to become a CTCM within 18 months of employment.
Initial Screening Criteria
Bachelor’s degree from an accredited university.
A minimum of two years of experience working directly or indirectly serving individuals with an intellectual and development disabilities (IDD).
Preferred
A minimum of two years of direct experience working with PASRR.
Experience working as a habilitation coordinator, service coordinator, or program manager with a LIDDA.
Experience working as a case manager or program director with an IDD waiver provider.
Additional Information There will be an in‑basket exercise as part of the interviewing process. If selected, the interview will be held via Microsoft Teams. Employees must provide transportation. If an employee operates a personal or state motor vehicle in performance of their office duties, the employee must possess a current valid Texas driver’s license for the appropriate type of vehicle. Employees/Applicants are responsible for providing a copy of their driver’s license prior to beginning employment.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. Our comprehensive benefits package includes 100% paid employee health insurance for full‑time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.
Responsibilities Under the supervision of the IHSS Manager, the Contract Specialist IV provides advanced consultative and technical assistance to HHSC program staff, HHSC contract management staff and contracted providers. Work involves the oversight and monitoring of contractual and program requirements for IHSS providers with HHSC. The CSIV conducts desk reviews and on‑site reviews to determine compliance with rules, policies, and procedures. The worker routinely reviews and analyzes contractor performance data to assess risk of contract and program non‑compliance and determines trends by reviewing, monitoring, and evaluating contract deliverables (e.g., record reviews, review of policy and procedures, etc.). Conducts follow‑up activities with providers and reports analysis of data to HHSC staff, as appropriate. At the conclusion of each on‑site and/or desk review, presents a verbal and written summation of all areas of non‑compliance and provides consultative services and technical assistance to IHSS provider staff, as well as develops a report of findings to be shared with executive staff, stakeholders, and HHSC staff. Participates in unit and cross‑agency workgroups related to contractor performance, functions, and planning. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions
Task 1: Facilitate, coordinate, and conduct on‑site contract and program monitoring reviews of the IHSS provider agency’s performance to determine compliance with rules, laws, regulations, policies, and procedures, which includes record reviews and interviews with staff, individuals, and families. Review supporting evidence to identify programmatic and contractual systemic trends of non‑compliance. Review and monitor the provider’s data and documentation about individual services, service delivery systems and the provision of the contracted functions. Review and analyze the provider’s historical report of monitoring findings to track and trend incidents of non‑compliance and determine eligibility for recommendation of contractual remedies. (35%)
Task 2: Prepare for contractual and programmatic monitoring reviews. Ensure that the IHSS samples are drawn and shared with providers prior to the reviews. Review critical incident reports and complaints. Review corrective action plan (CAP) results from the previous monitoring review to determine the review period and identify and address consecutive findings. Develop and complete travel arrangements. Prepare and send announcement letters to the provider contact representatives. (20%)
Task 3: Conduct and complete complaint investigations regarding allegations of contractual and programmatic non‑compliance in accordance with agency and unit policies, procedures, and guidelines. (15%)
Task 4: Coordinate, facilitate, and provide assistance to the contracted providers for requested corrective action plans as a result of identified elements of non‑compliance discovered during monitoring reviews conducted via on‑site, desk review, or hybrid methodology. (10%)
Task 5: Produce well‑written reports (e.g., debriefings, develop comprehensive reports of findings related to review activities, share corrective action plan feedback and responses with the provider, and respond to any requests for appeal of findings). (10%)
Task 6: Maintain current knowledge of all rules and policies as it relates to PASRR program requirements to provide consultative services and technical assistance on a complex level to LIDDA and provider staff, other stakeholders, and HHSC staff. (5%)
Task 7: Participate in unit and cross‑agency workgroups related to contractor performance, functions and planning. Represent the department at meetings and conferences. Work effectively with staff from LIDDA, IHSS providers, and other external stakeholders. Work collaboratively with other agency sections, departments, and divisions to resolve problems, create improved operating methods or procedures and to respond to agency needs. (5%)
Knowledge, Skills & Abilities
Knowledge of the Texas state system for services and supports for people with intellectual and developmental disabilities (IDD).
Knowledge of program planning, implementation, and evaluation.
Skill in researching and analyzing information.
Skill in managing multiple and competing priorities.
Skill in working collaboratively and cooperatively with a variety of groups.
Skill in establishing and maintaining effective working relationships and ability to work cooperatively in a team environment.
Skill in the use of computer and related equipment, including the use of Microsoft Office Suite or equivalent to include word processing, spreadsheet, database, or presentation software programs.
Ability to prepare concise, accurate reports, memos, policies, and procedures, etc. and communicate effectively both orally and in writing.
Registration, Licensure Requirements or Certifications Must be a Certified Texas Contract Manager (CTCM) or complete the requirements to become a CTCM within 18 months of employment.
Initial Screening Criteria
Bachelor’s degree from an accredited university.
A minimum of two years of experience working directly or indirectly serving individuals with an intellectual and development disabilities (IDD).
Preferred
A minimum of two years of direct experience working with PASRR.
Experience working as a habilitation coordinator, service coordinator, or program manager with a LIDDA.
Experience working as a case manager or program director with an IDD waiver provider.
Additional Information There will be an in‑basket exercise as part of the interviewing process. If selected, the interview will be held via Microsoft Teams. Employees must provide transportation. If an employee operates a personal or state motor vehicle in performance of their office duties, the employee must possess a current valid Texas driver’s license for the appropriate type of vehicle. Employees/Applicants are responsible for providing a copy of their driver’s license prior to beginning employment.
ADA Accommodations In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1‑888‑894‑4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre‑Employment Checks and Work Eligibility Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks. HHSC uses E‑Verify. You must bring your I‑9 documentation with you on your first day of work.
Telework Disclaimer This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
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