Tapestry, Inc.
Temporary Support Associate
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description Responsibilities CASH WRAP:
Greeting customers with a smile and eye contact; offering your name. Interact genuinely and naturally with customers. Read cues to determine needs. Conduct email/name capture where permitted by law. Maintain accuracy when operating the POS. Maintain cash wrap organization and cleanliness. Suggest multiple add-ons and sell gift cards. Maintain cash and POS media accurately and in compliance with policy. Create lasting impressions by thanking customers and encouraging return. Represent the Coach brand appropriately. STOCKROOM / WAREHOUSE:
Receive shipments and transfers. Notify Store Management when new product arrives. Scan cartons/transfers, verifying store information. Communicate discrepancies. Process shipments/transfers per Coach standards and timeframes. Organize and clean stock room daily; include offsite/remote warehouse as applicable. Shift/organize product to accommodate sell-through and new product. Manage stock levels/back-of-house and on the sales floor. Prepare and conduct regular cycle counts as directed. Participate in store physical inventory counts. Maintain Company Loss Prevention standards. SALES FLOOR:
Regularly analyze the sales floor to assess replenishment needs. Replenish floor zones. Respond to sell-through and execute visual merchandising needs. Support sales floor activities as directed. Communicate price points, features/benefits, color and stock availability to customers. Respond to customer requests confidently; collaborate with sales team or Store Management as needed. Uphold housekeeping standards. Competencies Drive For Results : Exceeds goals; consistently top performer; bottom-line oriented; drives self and others for results. Customer Focus : Dedicated to meeting customer expectations; builds trust and effective relationships. Creativity : Generates new ideas and connections; adds value in brainstorming. Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact. Learning on The Fly : Learns quickly; open to change; analyzes successes and failures to improve; embraces new tasks. Perseverance : Energetic and finish-driven; pushes through setbacks. Dealing with Ambiguity : Adapts to change; acts without complete information; handles risk and uncertainty. Qualifications/Requirements Experience:
1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail service. Knowledge of fashion trends and competitive landscape. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie-talkie; read price and product release sheets. Physical:
Fast-paced work capability; ability to maneuver the floor and back-of-house areas; climb, bend, kneel; frequently lift up to 25 pounds; occasionally lift and carry up to 50 pounds for shipments/transfers. Schedule:
Flexible schedule including nights, weekends, and holidays with high retail traffic and special events as needed. Notes This document serves as a sample of duties and is not exhaustive. This role is part of Tapestry, Inc., the parent company of Coach, an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not discriminate based on protected characteristics. Visit Coach at www.coach.com. Our Competencies for All Employees Courage Creativity Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly ADA / Accommodation Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. For accommodation during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Work Setup and Base Pay Range: $15.00 – $15.50 hourly. Benefits include medical/dental/vision, life and disability insurance, 401(k), and paid time off. Eligible employees may receive product discounts and incentive compensation. Nearest Major Market: Oklahoma City; Nearest Secondary Market: Oklahoma. Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Job Description Responsibilities CASH WRAP:
Greeting customers with a smile and eye contact; offering your name. Interact genuinely and naturally with customers. Read cues to determine needs. Conduct email/name capture where permitted by law. Maintain accuracy when operating the POS. Maintain cash wrap organization and cleanliness. Suggest multiple add-ons and sell gift cards. Maintain cash and POS media accurately and in compliance with policy. Create lasting impressions by thanking customers and encouraging return. Represent the Coach brand appropriately. STOCKROOM / WAREHOUSE:
Receive shipments and transfers. Notify Store Management when new product arrives. Scan cartons/transfers, verifying store information. Communicate discrepancies. Process shipments/transfers per Coach standards and timeframes. Organize and clean stock room daily; include offsite/remote warehouse as applicable. Shift/organize product to accommodate sell-through and new product. Manage stock levels/back-of-house and on the sales floor. Prepare and conduct regular cycle counts as directed. Participate in store physical inventory counts. Maintain Company Loss Prevention standards. SALES FLOOR:
Regularly analyze the sales floor to assess replenishment needs. Replenish floor zones. Respond to sell-through and execute visual merchandising needs. Support sales floor activities as directed. Communicate price points, features/benefits, color and stock availability to customers. Respond to customer requests confidently; collaborate with sales team or Store Management as needed. Uphold housekeeping standards. Competencies Drive For Results : Exceeds goals; consistently top performer; bottom-line oriented; drives self and others for results. Customer Focus : Dedicated to meeting customer expectations; builds trust and effective relationships. Creativity : Generates new ideas and connections; adds value in brainstorming. Interpersonal Savvy : Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact. Learning on The Fly : Learns quickly; open to change; analyzes successes and failures to improve; embraces new tasks. Perseverance : Energetic and finish-driven; pushes through setbacks. Dealing with Ambiguity : Adapts to change; acts without complete information; handles risk and uncertainty. Qualifications/Requirements Experience:
1-3 years of retail experience (cashier/stock/sales), preferably in luxury retail service. Knowledge of fashion trends and competitive landscape. Education:
High school diploma or equivalent; college degree preferred. Technical:
Knowledge of cash register systems; basic computer skills (iPad/laptop, Mobile POS, Internet); ability to use walkie-talkie; read price and product release sheets. Physical:
Fast-paced work capability; ability to maneuver the floor and back-of-house areas; climb, bend, kneel; frequently lift up to 25 pounds; occasionally lift and carry up to 50 pounds for shipments/transfers. Schedule:
Flexible schedule including nights, weekends, and holidays with high retail traffic and special events as needed. Notes This document serves as a sample of duties and is not exhaustive. This role is part of Tapestry, Inc., the parent company of Coach, an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not discriminate based on protected characteristics. Visit Coach at www.coach.com. Our Competencies for All Employees Courage Creativity Customer Focus Dealing with Ambiguity Drive for Results Interpersonal Savvy Learning on the Fly ADA / Accommodation Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. For accommodation during the application process, contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com. Work Setup and Base Pay Range: $15.00 – $15.50 hourly. Benefits include medical/dental/vision, life and disability insurance, 401(k), and paid time off. Eligible employees may receive product discounts and incentive compensation. Nearest Major Market: Oklahoma City; Nearest Secondary Market: Oklahoma. Visit Coach at www.coach.com.
#J-18808-Ljbffr