Hilton Worldwide, Inc.
Guest Service Agent - Hilton Anatole
Hilton Worldwide, Inc., Dallas, Texas, United States, 75215
Overview
Hilton Anatole is looking to welcome a Guest Service Agent to join the team. This AAA 4‑Diamond property features over 1,600 rooms, 600,000 square feet of event space, and seven unique dining options. Our 50+ team members report to the Director of Front Office. The ideal candidate holds 2+ years of experience in a fast-paced customer service role. Hospitality front office experience is preferred. Ability to work the required shifts. Shift Pattern:
Full Availability AM/MID/PM Shifts (Weekdays, weekends, holidays as needed). Pay Rate:
$18.25 per hour plus the opportunity to earn incentives. Benefits:
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: access to educational credentials through Guild Education, including degrees and professional certifications* 401K plan and company match Hilton Shares: employee stock purchase program (ESPP) with 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary by property terms and collective bargaining agreement if applicable. Responsibilities
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel, in the continued effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process, including inputting/retrieving information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and guiding guests to their room position as needed Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing payments, converting currency, and processing certificates/cards Demonstrate thorough knowledge of hotel information (rooms, rates, packages, promotions, local area) and answer guest questions Use up-selling techniques to promote hotel services and facilities and maximize occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What we’re looking for
Hilton seeks individuals who demonstrate core values and attributes: Hospitality – delivering exceptional guest experiences Integrity – doing the right thing, all the time Leadership – leading in our industry and communities Teamwork – being a team player Ownership – taking responsibility for actions and decisions Now – operating with urgency and discipline Quality Productivity Customer Focus What it’s like to work for Hilton
Hilton is a leading global hospitality company with a long-standing tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences every day.
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Hilton Anatole is looking to welcome a Guest Service Agent to join the team. This AAA 4‑Diamond property features over 1,600 rooms, 600,000 square feet of event space, and seven unique dining options. Our 50+ team members report to the Director of Front Office. The ideal candidate holds 2+ years of experience in a fast-paced customer service role. Hospitality front office experience is preferred. Ability to work the required shifts. Shift Pattern:
Full Availability AM/MID/PM Shifts (Weekdays, weekends, holidays as needed). Pay Rate:
$18.25 per hour plus the opportunity to earn incentives. Benefits:
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: access to educational credentials through Guild Education, including degrees and professional certifications* 401K plan and company match Hilton Shares: employee stock purchase program (ESPP) with 15% discount Career growth and development Team Member Resource Groups Recognition and rewards programs Available benefits may vary by property terms and collective bargaining agreement if applicable. Responsibilities
As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel, in the continued effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process, including inputting/retrieving information, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and guiding guests to their room position as needed Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing payments, converting currency, and processing certificates/cards Demonstrate thorough knowledge of hotel information (rooms, rates, packages, promotions, local area) and answer guest questions Use up-selling techniques to promote hotel services and facilities and maximize occupancy Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction Receive, input, retrieve and relay messages to guests What we’re looking for
Hilton seeks individuals who demonstrate core values and attributes: Hospitality – delivering exceptional guest experiences Integrity – doing the right thing, all the time Leadership – leading in our industry and communities Teamwork – being a team player Ownership – taking responsibility for actions and decisions Now – operating with urgency and discipline Quality Productivity Customer Focus What it’s like to work for Hilton
Hilton is a leading global hospitality company with a long-standing tradition of providing exceptional guest experiences across its global brands. Our vision is to fill the earth with the light and warmth of hospitality, uniting us as a team to create remarkable experiences every day.
#J-18808-Ljbffr