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Vital Design

Account Manager

Vital Design, Portsmouth, New Hampshire, United States, 00215

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Account Manager

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Vital Design .

Overview Vital’s Account Managers act as the critical link between our clients and our internal teams of digital marketing, website development, design, multimedia, and content specialists. In this role you will oversee all tasks necessary to meet each client’s needs and objectives, ranging from large website builds to ongoing digital marketing activities such as PPC campaigns, email marketing, and content marketing.

Responsibilities

Manage client expectations through proactive communication and scope management.

Manage production and timelines to ensure on‑time, on‑budget completion of all tasks for each project or digital marketing initiative.

Collaborate with senior digital marketing, website development, and brand strategists to develop project plans that meet client objectives.

Coordinate with designers, developers, copywriters, photographers, and media‑production specialists to execute projects on schedule and within budget.

Facilitate project kickoffs, weekly client status updates, planning meetings, and other critical milestone meetings.

Handle client billing and identify opportunities for additional projects and initiatives.

Develop in‑depth knowledge of the client’s business and industry.

Stay informed about industry developments and best practices, and apply cross‑platform learning to benefit clients.

Contribute to improving Vital’s culture, processes, and client results.

Skills & Requirements

At least two years of experience as a project manager or account manager in an agency or internal brand environment.

Experience managing projects in one or more of the following disciplines:

Performance‑based digital marketing focused on traffic and lead generation

Website development and design

Multimedia production (photo and video shoots, podcasting, etc.)

Brand strategy, including naming, messaging, and visual identity

Proficiency with project management software to keep projects on track.

Working knowledge of digital marketing, website development/design, and/or brand strategies.

Process‑focused with the ability to manage multiple complex projects at once.

Excellent client management and communication skills with exceptional attention to detail.

Bonus Points (Not Required)

Experience using Google Analytics to track and measure performance.

Experience with digital marketing tools such as HubSpot, Moz, Sprout Social, Buffer, MailChimp, Constant Contact, BuzzSumo, CrazyEgg, etc.

Experience with project management and collaboration tools such as Teamwork, GatherContent, InVision, and Userback.

Benefits

Competitive salary.

Health benefits.

Simple IRA.

Flexible Work‑from‑Home Schedule:

Fluid workday hours (we ask you to find time for 8 hours of work).

Freedom to choose a hybrid WFH and/or in‑office schedule.

Great perks – read all about ’em.

Application To learn more about us and apply for this position, go to our jobs page. Include a cover letter that highlights why you want to work at Vital and your salary requirements.

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