Shaner Hotels
Front Desk Agent | Norwalk Residence Inn
Join to apply for the
Front Desk Agent | Norwalk Residence Inn
role at
Shaner Hotels Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Qualifications
High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality About Shaner Hotels: Shaner Hotels is a hospitality owner-operator and management company with a portfolio of properties across multiple states. This description retains language from the original posting and focuses on the Front Desk Agent role at the Residence Inn Norwalk.
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Join to apply for the
Front Desk Agent | Norwalk Residence Inn
role at
Shaner Hotels Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Handle guest complaints ensuring guest satisfaction. Other duties as assigned. Qualifications
High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Management and Manufacturing Industries: Hospitality About Shaner Hotels: Shaner Hotels is a hospitality owner-operator and management company with a portfolio of properties across multiple states. This description retains language from the original posting and focuses on the Front Desk Agent role at the Residence Inn Norwalk.
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