TERMINAX
Customer Success / Inside Sales Specialist
TERMINAX, Irvine, California, United States, 92713
Customer Success / Inside Sales Specialist
This range is provided by TERMINAX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $40.00/hr Additional compensation types Commission Direct message the job poster from TERMINAX TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire a
Customer Service Representative
to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service. Responsibilities Serve as the first point of contact for customer inquiries via phone, email, and chat, ensuring timely and professional responses. Assist dealers, installers, and end users with order status, product information, and technical support inquiries. Manage order entry, updates, and tracking through the company’s ERP/CRM system. Handle warranty claims, returns, and product replacement requests with accuracy and empathy. Coordinate with the sales, logistics, and operations teams to resolve issues and ensure smooth order fulfillment. Maintain accurate records of customer interactions and provide regular feedback to management for service improvement. Educate customers on Terminax product offerings, usage, and policies. Support the sales team with customer follow-ups, account updates, and occasional trade show or event support. Identify recurring issues and collaborate with internal teams to improve customer experience. Qualifications Associate’s degree or higher preferred (Business, Communications, or related field). 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment. Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism. Detail-oriented with strong organizational and multitasking skills. Proficiency in Microsoft Office; experience with CRM/ERP systems preferred. Team player with a proactive attitude and problem-solving mindset. Interest in automotive or aftermarket products is a plus. Bilingual (English/Spanish or English/Chinese) is a plus. Competitive base salary plus commission and performance-based incentives Opportunity to grow into a senior success role within a fast-growing, innovative company PTO, sick leave and health insurance Coffee, drinks and snacks Seniority level Entry level Employment type Full-time Job function Customer Service Industries Manufacturing
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This range is provided by TERMINAX. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $40.00/hr Additional compensation types Commission Direct message the job poster from TERMINAX TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire a
Customer Service Representative
to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service. Responsibilities Serve as the first point of contact for customer inquiries via phone, email, and chat, ensuring timely and professional responses. Assist dealers, installers, and end users with order status, product information, and technical support inquiries. Manage order entry, updates, and tracking through the company’s ERP/CRM system. Handle warranty claims, returns, and product replacement requests with accuracy and empathy. Coordinate with the sales, logistics, and operations teams to resolve issues and ensure smooth order fulfillment. Maintain accurate records of customer interactions and provide regular feedback to management for service improvement. Educate customers on Terminax product offerings, usage, and policies. Support the sales team with customer follow-ups, account updates, and occasional trade show or event support. Identify recurring issues and collaborate with internal teams to improve customer experience. Qualifications Associate’s degree or higher preferred (Business, Communications, or related field). 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment. Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism. Detail-oriented with strong organizational and multitasking skills. Proficiency in Microsoft Office; experience with CRM/ERP systems preferred. Team player with a proactive attitude and problem-solving mindset. Interest in automotive or aftermarket products is a plus. Bilingual (English/Spanish or English/Chinese) is a plus. Competitive base salary plus commission and performance-based incentives Opportunity to grow into a senior success role within a fast-growing, innovative company PTO, sick leave and health insurance Coffee, drinks and snacks Seniority level Entry level Employment type Full-time Job function Customer Service Industries Manufacturing
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