UPPF USA
Customer Success and Inside Sales Representative
UPPF USA, Houston, Texas, United States, 77246
Customer Success and Inside Sales Representative
UPPF is a global leader in high-performance automotive films, trusted in over 85 countries. Founded in 1996 by veterans from Fortune 500 leadership circles and entrepreneurs behind over 1,000 dealer networks, we specialize in PPF calibrated to the “Golden Ratio” of performance and cost. Utilizing advanced TPU and biomimicry-inspired Platicoat™ technology, our products offer clarity, durability, and rapid self-healing. With an agile asset-light model and dealer-shareholder cooperative structure, UPPF operates offices in Singapore, Shanghai, and Houston.
Role Description This is a full-time on-site role for a Customer Success / Inside Sales Representative located in Houston, TX. The Representative will handle day-to-day tasks, including responding to customer inquiries, resolving customer issues, ensuring customer satisfaction, and maintaining a high level of customer service and experience.
Key Responsibilities
Handle incoming orders via phone, email, and social media channels
Enter and manage orders in the system, ensuring accuracy and daily fulfillment
Coordinate with Outside Sales Representatives to support customer needs and resolve issues
Deliver exceptional customer service by responding promptly to inquiries and concerns
Manage and process claims with timely follow-up and resolution
Maintain accurate records of customer interactions and order statuses
Assist with dealer onboarding, account follow-ups, and support requests
Help identify and escalate potential issues to management as needed
Qualifications
2+ years of experience in inside sales, customer service, or order processing
Strong verbal and written communication skills
Proficient with basic computer systems, including email, spreadsheets, and CRM/ERP tools
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Experience in the automotive or aftermarket industry is a plus
Bilingual (English/Spanish) preferred but not required
Industry Knowledge: Familiarity with automotive dealership operations, aftermarket installers, or protective films is a plus.
Mindset: Self-motivated, collaborative, and results-driven.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Motor Vehicle Parts Manufacturing
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Role Description This is a full-time on-site role for a Customer Success / Inside Sales Representative located in Houston, TX. The Representative will handle day-to-day tasks, including responding to customer inquiries, resolving customer issues, ensuring customer satisfaction, and maintaining a high level of customer service and experience.
Key Responsibilities
Handle incoming orders via phone, email, and social media channels
Enter and manage orders in the system, ensuring accuracy and daily fulfillment
Coordinate with Outside Sales Representatives to support customer needs and resolve issues
Deliver exceptional customer service by responding promptly to inquiries and concerns
Manage and process claims with timely follow-up and resolution
Maintain accurate records of customer interactions and order statuses
Assist with dealer onboarding, account follow-ups, and support requests
Help identify and escalate potential issues to management as needed
Qualifications
2+ years of experience in inside sales, customer service, or order processing
Strong verbal and written communication skills
Proficient with basic computer systems, including email, spreadsheets, and CRM/ERP tools
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
Experience in the automotive or aftermarket industry is a plus
Bilingual (English/Spanish) preferred but not required
Industry Knowledge: Familiarity with automotive dealership operations, aftermarket installers, or protective films is a plus.
Mindset: Self-motivated, collaborative, and results-driven.
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Motor Vehicle Parts Manufacturing
#J-18808-Ljbffr