GameStop
Full Time Assistant Store Manager (Store 1962)
GameStop, Portland, Oregon, United States, 97204
Overview
Join to apply for the Full Time Assistant Store Manager (Store 1962) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS system; include making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training store associates on company/store policies and procedures. Observe associate performance, provide timely feedback, address unsatisfactory performance, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates to follow guidelines; supervise staffing to maintain optimal guest service levels; ensure consistent delivery of guest service. Approve payroll, manage paid time off, and verify time worked and pay. Ensure store areas are clean, organized, and merchandised per guidelines; maintain store fixtures and equipment. Fulfill Omni-Channel orders daily. Protect assets through inventory control and loss prevention; communicate any concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor. Balance daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies; conduct merchandise counts and report discrepancies to the Store Manager. Process defectives/recalls and stock pulls; label and list packing lists accurately. Maintain safety awareness and report injuries per guidelines. Help maintain store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and all openings/closings. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team; complete tasks timely. Reliable, trustworthy, and able to work a flexible schedule, including nights, weekends, and some holidays. Able to stand for extended periods and lift up to 30 lbs. Understand policies and procedures; complete required paperwork properly. Compensation
$19.05 - $23.05 Employment type
Full-time Seniority level
Mid-Senior level Job function
Sales and Business Development Industries
Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Portland, OR
#J-18808-Ljbffr
Join to apply for the Full Time Assistant Store Manager (Store 1962) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world! Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using POS system; include making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits (e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program). Assist the Store Manager with setting guest service expectations for store associates and training store associates on company/store policies and procedures. Observe associate performance, provide timely feedback, address unsatisfactory performance, and ensure alignment with company and store guest service expectations. Provide recognition and feedback to store associates; input written feedback into the Workday/HR system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates to follow guidelines; supervise staffing to maintain optimal guest service levels; ensure consistent delivery of guest service. Approve payroll, manage paid time off, and verify time worked and pay. Ensure store areas are clean, organized, and merchandised per guidelines; maintain store fixtures and equipment. Fulfill Omni-Channel orders daily. Protect assets through inventory control and loss prevention; communicate any concerns to the Store Manager. Support the store team in meeting sales, profit, and shrink goals and complete required administrative duties. Perform store inventory counts, stock/restock merchandise, and ensure products are represented and organized on the sales floor. Balance daily transaction totals in the POS system; complete closeout paperwork and bank deposits as required. Verify shipments for discrepancies; conduct merchandise counts and report discrepancies to the Store Manager. Process defectives/recalls and stock pulls; label and list packing lists accurately. Maintain safety awareness and report injuries per guidelines. Help maintain store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to GameStop policies and procedures and all openings/closings. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication in English; bilingual English/Spanish preferred. Ability to work in a fast-paced environment and meet objectives. Work independently and in a team; complete tasks timely. Reliable, trustworthy, and able to work a flexible schedule, including nights, weekends, and some holidays. Able to stand for extended periods and lift up to 30 lbs. Understand policies and procedures; complete required paperwork properly. Compensation
$19.05 - $23.05 Employment type
Full-time Seniority level
Mid-Senior level Job function
Sales and Business Development Industries
Retail This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY. Portland, OR
#J-18808-Ljbffr