T-Mobile
Overview
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Position responsibilities include sales performance, customer service, and adherence to store procedures to ensure a positive customer experience. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Customer-obsessed: build rapport, trust, and loyalty with customers; provide exceptional service and strive to exceed expectations. Proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred (Required) Knowledge, Skills and Abilities
Customer satisfaction: advocate with the ability to connect with customers while balancing experience and performance goals (Required) Team building: willingness to work with peers and store leaders, share best practices, and resolve issues (Required) Retail sales: competitive drive and confidence to succeed in a fast-paced environment (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days you will receive on-the-job training and may be eligible for hourly training pay. After training, Mobile Associates may promote to the Mobile Expert role with incentive potential; actual incentives vary based on performance and status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant. Benefits
Full and part-time employees have access to medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, and additional voluntary benefits. Discounts on mobile service and home internet, pet insurance, and commuter programs are available where eligible. For more details, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile values growth and development and recognizes all employees as potential owners. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to age, race, ethnicity, color, religion, gender identity or expression, national origin, or any other protected status. Discrimination, retaliation, or harassment of any kind is not tolerated. For accommodations during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500. Seniorities and Employment Type
Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development Industries: Telecommunications Additional postings include related roles in the area.
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Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Position responsibilities include sales performance, customer service, and adherence to store procedures to ensure a positive customer experience. Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions. Consistently leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app. Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and reference resources. Review personal results, current promotions, and updates on the Hub to be Customer Ready at all times. Partner with nearby store locations to onboard customers. Perform skills practice, knowledge sharing, store operations, and opening/closing procedures. Carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to the manager. Customer-obsessed: build rapport, trust, and loyalty with customers; provide exceptional service and strive to exceed expectations. Proactively reach out to potential customers to drive sales activity; follow up with customers, capture referrals, manage Be Back processes, and build relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing. Education and Work Experience
High School Diploma/GED (Required) 6 months of customer service and/or sales experience; retail environment preferred (Required) Knowledge, Skills and Abilities
Customer satisfaction: advocate with the ability to connect with customers while balancing experience and performance goals (Required) Team building: willingness to work with peers and store leaders, share best practices, and resolve issues (Required) Retail sales: competitive drive and confidence to succeed in a fast-paced environment (Required) Licenses and Certifications
At least 18 years of age Legally authorized to work in the United States Travel
Travel Required: No DOT Regulated
DOT Regulated Position: No Compensation
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days you will receive on-the-job training and may be eligible for hourly training pay. After training, Mobile Associates may promote to the Mobile Expert role with incentive potential; actual incentives vary based on performance and status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligible for an Annual Stock Grant. Benefits
Full and part-time employees have access to medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, and additional voluntary benefits. Discounts on mobile service and home internet, pet insurance, and commuter programs are available where eligible. For more details, visit www.t-mobilebenefits.com. Never stop growing. T-Mobile values growth and development and recognizes all employees as potential owners. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to age, race, ethnicity, color, religion, gender identity or expression, national origin, or any other protected status. Discrimination, retaliation, or harassment of any kind is not tolerated. For accommodations during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or 1-844-873-9500. Seniorities and Employment Type
Seniority level: Entry level Employment type: Part-time Job function: Sales and Business Development Industries: Telecommunications Additional postings include related roles in the area.
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