RWJBarnabas Health
Financial Counselor (Customer Services)
RWJBarnabas Health, Mercerville-Hamilton Square, New Jersey, United States
Job Title: Financial Counselor (Customer Services)
Req #: 0000215132
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Patient Financial Services
Pay Range: $20.60 - $25.84 per hour
Location: 1 Hamilton Place, Hamilton, NJ 08690
Job Summary
The Financial Counselor ensures that coverage is financially cleared for all emergency inpatient and observation services by reviewing insurance eligibility and benefits. The counselor creates estimates and upfront cash collection as needed. Interacts with patients, families, visitors, nursing personnel and medical staff. Identifies the appropriate payment source, including patient payment and/or referrals for government programs such as Medicaid and Charity Care. Daily tasks include inpatient and observation account review, authorization and benefit determination, creating estimates and collecting point of service cash when appropriate. If applicable, provides timely and appropriate referrals for various state medical assistance programs. Job Requirements
High School Diploma or GED equivalent required within one (1) year of hire. Candidates without a High School Diploma or GED equivalent will be provided the opportunity to enroll in a GED/HSEA program at time of hire as a condition of employment. A hired candidate will have one (1) year from date of hire to complete a GED and obtain their HSEA. RWJBarnabas Health is committed to our communities and the members we serve and supports educational resources as part of our mission. 4 years similar hospital billing or accounting experience Knowledge of Charity Care, Uncompensated Care, and Medicaid guidelines and regulations Knowledge of medical terminology and insurance verification preferred Detail-oriented Computer experience required A minimum of three years insurance authorization/pre-certification experience Knowledge of insurance verification and TOS collections Prior hospital admissions experience preferred Ability to communicate effectively Bilingual English/Spanish preferred Preferred
Experience includes insurance verification, cash collections, and obtaining Notices of Admission (NOA) Knowledge of insurance plans; insurance clearance experience preferred Scheduling Requirements
Full-time Monday through Friday 8a-4p onsite Rotating every other weekend (8am-4pm Saturday and Sunday) and rotating holidays Essential Functions
Maximize collection of balances due and account resolution; meet quality and productivity expectations Facilitate account resolution; identify, follow up on, or correct billing errors, denials, or underpayments; perform actions to bring accounts to resolution efficiently Identify, research, and resolve issues causing payment delays; recommend opportunities to improve collections Work collaboratively across teams and revenue cycle departments Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice. At RWJBarnabas Health, our employees are at the heart of everything we do. Benefits
Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Disability and Life Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr
The Financial Counselor ensures that coverage is financially cleared for all emergency inpatient and observation services by reviewing insurance eligibility and benefits. The counselor creates estimates and upfront cash collection as needed. Interacts with patients, families, visitors, nursing personnel and medical staff. Identifies the appropriate payment source, including patient payment and/or referrals for government programs such as Medicaid and Charity Care. Daily tasks include inpatient and observation account review, authorization and benefit determination, creating estimates and collecting point of service cash when appropriate. If applicable, provides timely and appropriate referrals for various state medical assistance programs. Job Requirements
High School Diploma or GED equivalent required within one (1) year of hire. Candidates without a High School Diploma or GED equivalent will be provided the opportunity to enroll in a GED/HSEA program at time of hire as a condition of employment. A hired candidate will have one (1) year from date of hire to complete a GED and obtain their HSEA. RWJBarnabas Health is committed to our communities and the members we serve and supports educational resources as part of our mission. 4 years similar hospital billing or accounting experience Knowledge of Charity Care, Uncompensated Care, and Medicaid guidelines and regulations Knowledge of medical terminology and insurance verification preferred Detail-oriented Computer experience required A minimum of three years insurance authorization/pre-certification experience Knowledge of insurance verification and TOS collections Prior hospital admissions experience preferred Ability to communicate effectively Bilingual English/Spanish preferred Preferred
Experience includes insurance verification, cash collections, and obtaining Notices of Admission (NOA) Knowledge of insurance plans; insurance clearance experience preferred Scheduling Requirements
Full-time Monday through Friday 8a-4p onsite Rotating every other weekend (8am-4pm Saturday and Sunday) and rotating holidays Essential Functions
Maximize collection of balances due and account resolution; meet quality and productivity expectations Facilitate account resolution; identify, follow up on, or correct billing errors, denials, or underpayments; perform actions to bring accounts to resolution efficiently Identify, research, and resolve issues causing payment delays; recommend opportunities to improve collections Work collaboratively across teams and revenue cycle departments Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Duties may change at any time with or without notice. At RWJBarnabas Health, our employees are at the heart of everything we do. Benefits
Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Disability and Life Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners RWJBarnabas Health is an Equal Opportunity Employer
#J-18808-Ljbffr