Lake Michigan Credit Union
**Title:** Personal Lines Account Manager**Employee Status:** full-time hourly**Estimated Hours/Week:**
38**Remote:**
No **What You’ll Get:*** Weekly Pay* Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision* Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)* Retirement options like 401 (k) with company match and pension.* Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.* Tuition reimbursement* To see a full list of our benefit offerings – check out this## **About this position:** LMCU is looking for a Personal Lines Account Manager who will be responsible for providing company services to Personal Lines clients. This position is responsible for working select accounts with or without direct assistance from the Production team.**What you’ll do:** * Assist and educate clients on insurance coverages and/or exclusions, billing inquiries, and any other personal lines insurance questions.* Answer inbound calls through a phone queue.* Process policy changes/premium payments through the carrier websites and agency management systems.* Handle Underwriting requests in a timely manner.* Review and process policy renewals and remarkets.* Review non-renewals and/or cancellations to determine action needed to be taken.* Work closely with Producers and Sales team on new accounts and/or changes to existing accounts.**What You’ll Bring: You’ll like this position if you are...*** A high school degree or equivalent* Must have an active or willing to obtain a Property & Casualty License* Superior customer service* Well-organized, self-motivated and works well in a high volume, fast-paced environment* AMS360 knowledge is a plus **Who We Are:** We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.It’s about always doing what’s best and right for our members - it guides everything we do.From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.
As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. **You may email us at:** **Careers@lmcu.org****.** If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:**Call us at:** (616) 242-9790**Mail your resume to:** 5664 Prairie Creek Drive, Caledonia, MI 49316**Please Note:** These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.**Primary Location:**
Grand RapidsLake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr
38**Remote:**
No **What You’ll Get:*** Weekly Pay* Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision* Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)* Retirement options like 401 (k) with company match and pension.* Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.* Tuition reimbursement* To see a full list of our benefit offerings – check out this## **About this position:** LMCU is looking for a Personal Lines Account Manager who will be responsible for providing company services to Personal Lines clients. This position is responsible for working select accounts with or without direct assistance from the Production team.**What you’ll do:** * Assist and educate clients on insurance coverages and/or exclusions, billing inquiries, and any other personal lines insurance questions.* Answer inbound calls through a phone queue.* Process policy changes/premium payments through the carrier websites and agency management systems.* Handle Underwriting requests in a timely manner.* Review and process policy renewals and remarkets.* Review non-renewals and/or cancellations to determine action needed to be taken.* Work closely with Producers and Sales team on new accounts and/or changes to existing accounts.**What You’ll Bring: You’ll like this position if you are...*** A high school degree or equivalent* Must have an active or willing to obtain a Property & Casualty License* Superior customer service* Well-organized, self-motivated and works well in a high volume, fast-paced environment* AMS360 knowledge is a plus **Who We Are:** We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future! Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.It’s about always doing what’s best and right for our members - it guides everything we do.From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMCU works for its members. Working with LMCU you can grow and advance in your career and work with talented teams that help you become better each and every day.
As an employee you can have confidence in knowing your work is having an impact by supporting our mission of serving our members’ lifetime financial needs.
You’ll be encouraged to innovate and excel and we're committed to your empowerment as an employee, providing ongoing training, development, support, and opportunities for you to achieve your career goals. **You may email us at:** **Careers@lmcu.org****.** If you lack access to the internet or internet connectivity, or have a disability that hinders your ability to apply online, please choose one of the following options to obtain assistance:**Call us at:** (616) 242-9790**Mail your resume to:** 5664 Prairie Creek Drive, Caledonia, MI 49316**Please Note:** These options are reserved for use by individuals requesting an accommodation as a candidate. Information received via these options will be routed to our HR team, who will provide appropriate assistance to facilitate the completion of LMCU’s online application.**Primary Location:**
Grand RapidsLake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities.You’ll love working here at Lake Michigan Credit Union! #J-18808-Ljbffr