Rochester Institute of Technology
Senior Parking Services Officer/Technical Support Specialist
Rochester Institute of Technology, Rochester, New York, United States
Senior Parking Services Officer/Technical Support Specialist
RIT’s Facilities Management Services (FMS) department seeks a dynamic Senior Parking Services Officer to join the Parking & Transportation Services team. The role focuses on technical support for parking technology equipment, data analysis, and field operations, ensuring safe, convenient, and cost‑effective parking for the campus community.
Key Responsibilities
Technical Support & System Administration
Provide technical support for LPR and T2 PowerPark Flex systems, troubleshoot software issues, implement requested improvements, and evaluate system functionality.
Test patches and upgrades, update technical and functional documentation, and deliver training and support to students and staff.
Collaborate with T2, Frontrunner, and RIT ITS to resolve equipment‑related issues.
Data Analysis & Reporting
Analyze raw data, generate reports, and distribute findings to relevant stakeholders.
Review license plate hits flagged as scofflaw, verify against T2 Flex records, and update vehicle and permit information accordingly.
Maintain and update system data for the academic year, including scofflaw lists, LPR tasks, and officer‑facing notifications.
Monitor Route Playback to ensure accurate data transfer.
Operational Support & Supervision
Assist the Parking Services & Operations Manager with coordinating, supervising, and scheduling Parking Services Officers.
Mentor and train officers, conduct pre‑shift briefings, assign and monitor daily tasks, and provide guidance for issue resolution.
Contribute to the hiring process by providing input and feedback.
Field Operations & Customer Service
Lead and support officers in issuing citations, towing/booting procedures, and identifying abandoned vehicles.
Report facility irregularities (e.g., signage, pavement markings) and suspicious activity affecting campus safety.
Provide assistance at the Welcome Center (VIC) and support campus events with parking coordination.
Respond to inquiries from the campus community and offer directions and event information.
Other Duties
Perform additional responsibilities as assigned to support Parking & Transportation operations.
Required Qualifications
Education & Experience
Associate’s degree and 2–3 years of experience in customer service, business administration, or administrative support. Candidates with 5 years of directly related experience may be considered.
Skills
Strong analytical/problem‑solving skills; ability to solve problems related to computer system software, equipment, and operations.
Strong working knowledge of and experience in utilizing databases and spreadsheets.
Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time.
Ability to work independently with minimal direction.
Ability to follow complex oral and written instructions.
Ability to make complex decisions in accordance with departmental policies and procedures.
Ability to train multiple constituencies, as well as develop and maintain effective working relationships with them.
Must possess personal characteristics of flexibility, initiative, and cooperativeness.
Demonstrated ability to maintain confidentiality of sensitive information.
Note
The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program. Candidates can refer to RIT’s Vehicle and Driver Safety Procedures.
Benefits RIT offers a comprehensive benefits program including medical, dental, and vision coverage, paid sick and vacation time, a retirement plan, financial planning resources, educational benefits for employees and dependents, an employee wellness program, and free use of on‑site fitness facilities. Professional development and cross‑training opportunities support career growth.
Application Process To apply, visit
RIT Careers
and search for “Senior Parking Services Officer.” The direct posting link is
https://sjobs.brassring.com/ .
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov.
#J-18808-Ljbffr
Key Responsibilities
Technical Support & System Administration
Provide technical support for LPR and T2 PowerPark Flex systems, troubleshoot software issues, implement requested improvements, and evaluate system functionality.
Test patches and upgrades, update technical and functional documentation, and deliver training and support to students and staff.
Collaborate with T2, Frontrunner, and RIT ITS to resolve equipment‑related issues.
Data Analysis & Reporting
Analyze raw data, generate reports, and distribute findings to relevant stakeholders.
Review license plate hits flagged as scofflaw, verify against T2 Flex records, and update vehicle and permit information accordingly.
Maintain and update system data for the academic year, including scofflaw lists, LPR tasks, and officer‑facing notifications.
Monitor Route Playback to ensure accurate data transfer.
Operational Support & Supervision
Assist the Parking Services & Operations Manager with coordinating, supervising, and scheduling Parking Services Officers.
Mentor and train officers, conduct pre‑shift briefings, assign and monitor daily tasks, and provide guidance for issue resolution.
Contribute to the hiring process by providing input and feedback.
Field Operations & Customer Service
Lead and support officers in issuing citations, towing/booting procedures, and identifying abandoned vehicles.
Report facility irregularities (e.g., signage, pavement markings) and suspicious activity affecting campus safety.
Provide assistance at the Welcome Center (VIC) and support campus events with parking coordination.
Respond to inquiries from the campus community and offer directions and event information.
Other Duties
Perform additional responsibilities as assigned to support Parking & Transportation operations.
Required Qualifications
Education & Experience
Associate’s degree and 2–3 years of experience in customer service, business administration, or administrative support. Candidates with 5 years of directly related experience may be considered.
Skills
Strong analytical/problem‑solving skills; ability to solve problems related to computer system software, equipment, and operations.
Strong working knowledge of and experience in utilizing databases and spreadsheets.
Ability to take initiative, plan, prioritize, and execute a variety of projects that must be completed simultaneously and on time.
Ability to work independently with minimal direction.
Ability to follow complex oral and written instructions.
Ability to make complex decisions in accordance with departmental policies and procedures.
Ability to train multiple constituencies, as well as develop and maintain effective working relationships with them.
Must possess personal characteristics of flexibility, initiative, and cooperativeness.
Demonstrated ability to maintain confidentiality of sensitive information.
Note
The successful candidate hired for this position will be required to drive on occasion, and therefore will be required, upon hire, to immediately enroll in the NYS LENS program. Candidates can refer to RIT’s Vehicle and Driver Safety Procedures.
Benefits RIT offers a comprehensive benefits program including medical, dental, and vision coverage, paid sick and vacation time, a retirement plan, financial planning resources, educational benefits for employees and dependents, an employee wellness program, and free use of on‑site fitness facilities. Professional development and cross‑training opportunities support career growth.
Application Process To apply, visit
RIT Careers
and search for “Senior Parking Services Officer.” The direct posting link is
https://sjobs.brassring.com/ .
RIT does not discriminate. RIT is an equal opportunity employer that promotes and values diversity, pluralism, and inclusion. For more information or inquiries, please visit RIT/TitleIX or the U.S. Department of Education at ED.Gov.
#J-18808-Ljbffr