Gallagher
Account Manager, Commercial Lines
Gallagher, Sterling Heights, Michigan, United States, 48310
Overview
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Account Manager, Commercial Lines
role at
Gallagher . The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. Coordinates appropriate resources to address the client\'s risk management needs. Responsibilities
Deliver high quality and efficient service to internal and external clients through day-to-day account management for assigned accounts. Lead renewal processes with Production to deliver optimal solutions in a timely, high-quality manner. Secure existing business and drive sales of additional services and lines of coverage. Build and maintain relationships with client buyers and day-to-day representatives; serve as the first point of contact when Producers/Account Executives are unavailable. Coordinate resources to address clients\' risk management needs. About You
Required:
Bachelor\'s degree with 0+ years of client service and/or claims management experience OR High School diploma/GED with 3+ years of client service and/or claims management experience. Producer\'s License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred:
Previous insurance knowledge and experience managing client relationships. Strong financial acumen. Behaviors:
Proficient in using technology to maximize productivity and quality. Strong written and verbal communication skills. Comfortable engaging others in consultative discussions. Able to manage multiple priorities and work in a self-directed manner. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. Actual compensation will be influenced by factors including experience, education, location, scope, skill set, and hours. In addition to salary, Gallagher offers a wide range of benefits. Medical/dental/vision plans, starting from day one Life and accident insurance 401(k) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program for health and wellbeing Charitable matching gift program And more... Inclusion and Diversity:
Gallagher is an equal opportunity employer. We value inclusion and diversity and are committed to providing reasonable accommodations to applicants with disabilities in the recruitment process. For more details on eligibility requirements and our commitment to equal employment opportunity, see our policy statements.
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Join to apply for the
Account Manager, Commercial Lines
role at
Gallagher . The Client Service Manager I is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management of an assigned group of accounts that vary in size and have relatively simple to moderately complex needs. The total revenue associated with the group of accounts is typically less than CSO revenue benchmark expectations. This role reports directly into either the Branch Client Service Director or the Branch Client Service Supervisor. This role directly contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieving operating/margin targets and fostering a culture of performance and continuous improvement. Successfully and profitably manages an assigned group of accounts. Builds and solidifies relationships with existing clients by providing exceptional ongoing care. In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality & timely manner. Secures existing business and drives the sale of additional services and lines of coverage. Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers. Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available. Coordinates appropriate resources to address the client\'s risk management needs. Responsibilities
Deliver high quality and efficient service to internal and external clients through day-to-day account management for assigned accounts. Lead renewal processes with Production to deliver optimal solutions in a timely, high-quality manner. Secure existing business and drive sales of additional services and lines of coverage. Build and maintain relationships with client buyers and day-to-day representatives; serve as the first point of contact when Producers/Account Executives are unavailable. Coordinate resources to address clients\' risk management needs. About You
Required:
Bachelor\'s degree with 0+ years of client service and/or claims management experience OR High School diploma/GED with 3+ years of client service and/or claims management experience. Producer\'s License. Proficiency in Microsoft Office. Appropriate licensing as required. Preferred:
Previous insurance knowledge and experience managing client relationships. Strong financial acumen. Behaviors:
Proficient in using technology to maximize productivity and quality. Strong written and verbal communication skills. Comfortable engaging others in consultative discussions. Able to manage multiple priorities and work in a self-directed manner. Compensation And Benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. Actual compensation will be influenced by factors including experience, education, location, scope, skill set, and hours. In addition to salary, Gallagher offers a wide range of benefits. Medical/dental/vision plans, starting from day one Life and accident insurance 401(k) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program for health and wellbeing Charitable matching gift program And more... Inclusion and Diversity:
Gallagher is an equal opportunity employer. We value inclusion and diversity and are committed to providing reasonable accommodations to applicants with disabilities in the recruitment process. For more details on eligibility requirements and our commitment to equal employment opportunity, see our policy statements.
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