Agile Resources, Inc.
Overview
We’re seeking a Technical System Administrator to join our IT Support team in Louisville, KY. This role is fully onsite and will support a large, enterprise-level environment with a mix of desktop, network, and warehouse systems. The ideal candidate has strong customer service instincts, enjoys hands-on troubleshooting, and thrives in a fast-paced environment supporting business-critical operations. Responsibilities
Provide hands-on technical support for hardware, software, and warehouse systems to ensure business continuity. Serve as the primary escalation point for Tier 1/Tier 2 issues and mentor junior technicians. Manage desktop and endpoint support, minor server/network administration, and system documentation. Define and maintain standard operating procedures for troubleshooting and continuous improvement. Handle PC/iPad procurement, distribution, recovery, and disposal while maintaining asset records in the CMDB. Monitor and manage ServiceNow incidents/requests, ensuring timely triage, escalation, and resolution. Support and maintain audio/visual equipment and warehouse automation technologies. Collaborate across IT teams to resolve complex issues and coordinate enterprise IT initiatives. Maintain compliance with security and end-of-life standards for all equipment and software. Participate in an on-call rotation providing after-hours support when needed. Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 5–7 years of experience in IT support, network troubleshooting, or systems administration. Strong understanding of networking (TCP/IP, VLANs, routing) and basic server support. Familiarity with ITIL frameworks and ServiceNow ITSM tools. Excellent communication, documentation, and customer service skills. Preferred certifications: A+, Network+, Security+, ITIL, or Microsoft MCP/MCSE. What Makes This Role Exciting
You’ll be the go-to technical lead onsite, ensuring a seamless technology experience for associates. The role blends hands-on troubleshooting with process improvement and mentoring, offering high visibility within the IT organization. For immediate consideration, please send your resume to Alexis: alexis.may@gotoagile.com
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We’re seeking a Technical System Administrator to join our IT Support team in Louisville, KY. This role is fully onsite and will support a large, enterprise-level environment with a mix of desktop, network, and warehouse systems. The ideal candidate has strong customer service instincts, enjoys hands-on troubleshooting, and thrives in a fast-paced environment supporting business-critical operations. Responsibilities
Provide hands-on technical support for hardware, software, and warehouse systems to ensure business continuity. Serve as the primary escalation point for Tier 1/Tier 2 issues and mentor junior technicians. Manage desktop and endpoint support, minor server/network administration, and system documentation. Define and maintain standard operating procedures for troubleshooting and continuous improvement. Handle PC/iPad procurement, distribution, recovery, and disposal while maintaining asset records in the CMDB. Monitor and manage ServiceNow incidents/requests, ensuring timely triage, escalation, and resolution. Support and maintain audio/visual equipment and warehouse automation technologies. Collaborate across IT teams to resolve complex issues and coordinate enterprise IT initiatives. Maintain compliance with security and end-of-life standards for all equipment and software. Participate in an on-call rotation providing after-hours support when needed. Qualifications
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). 5–7 years of experience in IT support, network troubleshooting, or systems administration. Strong understanding of networking (TCP/IP, VLANs, routing) and basic server support. Familiarity with ITIL frameworks and ServiceNow ITSM tools. Excellent communication, documentation, and customer service skills. Preferred certifications: A+, Network+, Security+, ITIL, or Microsoft MCP/MCSE. What Makes This Role Exciting
You’ll be the go-to technical lead onsite, ensuring a seamless technology experience for associates. The role blends hands-on troubleshooting with process improvement and mentoring, offering high visibility within the IT organization. For immediate consideration, please send your resume to Alexis: alexis.may@gotoagile.com
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