Hiregy
Collections – Payment Resolutions Specialist – Bilingual: Spanish/English
Hiregy, Riverview, Florida, us, 33568
Overview
Job ID 22155 — Collections — Payment Resolutions Specialist — Bilingual: Spanish/English
Location: Riverview, 33568 — This position is onsite
Pay: $22.00 per hour or $45,760
Quarterly bonus potential: $500 per quarter
Type: Direct hire
Schedule:
Career outlook: Benefits, ongoing training and development, great office culture.
Job description
Delinquent Account Management: Locate and contact customers with overdue accounts to secure payment, including reviewing contract terms and initiating escalations such as service disconnection or legal referral when necessary.
Customer & Sales Liaison: Collaborate closely with sales representatives to provide updates on account statuses and support recovery efforts, ensuring alignment on customer communications and resolutions.
Invoice & Payment Research: Investigate short-paid invoices, credits, and balance dues thoroughly, providing clear documentation and timely responses to customer inquiries and requests for invoice copies.
Recordkeeping & Documentation: Maintain accurate and detailed customer records, correspondence logs, and account documentation in compliance with company policies and standard accounting practices.
Bilingual Communication & Problem Solving: Utilize strong bilingual (English/Spanish) communication skills to manage sensitive customer interactions, resolve disputes, and deliver effective solutions in a fast-paced environment.
Requirements
Must have recent business to business (B2B) collections
Must be bilingual: Spanish/English
High school diploma or equivalent
Background check required
Tobacco free workplace: Including vapes, dips, etc.
Hiregy
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Location: Riverview, 33568 — This position is onsite
Pay: $22.00 per hour or $45,760
Quarterly bonus potential: $500 per quarter
Type: Direct hire
Schedule:
Career outlook: Benefits, ongoing training and development, great office culture.
Job description
Delinquent Account Management: Locate and contact customers with overdue accounts to secure payment, including reviewing contract terms and initiating escalations such as service disconnection or legal referral when necessary.
Customer & Sales Liaison: Collaborate closely with sales representatives to provide updates on account statuses and support recovery efforts, ensuring alignment on customer communications and resolutions.
Invoice & Payment Research: Investigate short-paid invoices, credits, and balance dues thoroughly, providing clear documentation and timely responses to customer inquiries and requests for invoice copies.
Recordkeeping & Documentation: Maintain accurate and detailed customer records, correspondence logs, and account documentation in compliance with company policies and standard accounting practices.
Bilingual Communication & Problem Solving: Utilize strong bilingual (English/Spanish) communication skills to manage sensitive customer interactions, resolve disputes, and deliver effective solutions in a fast-paced environment.
Requirements
Must have recent business to business (B2B) collections
Must be bilingual: Spanish/English
High school diploma or equivalent
Background check required
Tobacco free workplace: Including vapes, dips, etc.
Hiregy
#J-18808-Ljbffr