BlueGrace Logistics
Payment Resolutions/Collections Associate - Riverview, FL
BlueGrace Logistics, Riverview, Florida, us, 33568
Overview
The Bilingual English/Spanish Payment Resolutions/Collections Associate is responsible for locating and notifying customers with delinquent accounts and attempting to secure payment. The role maintains close collaboration with sales representatives to ensure recovery of funds and provides status updates regarding the state of customer accounts. The position assists customers with understanding invoices and researches short-paid invoices. Responsibilities
Performs research on past-due receivables. Calls customers to determine the reason for overdue payment, reviewing terms of sale, service, or credit contract with the customer. Orders repossession or service disconnection, or turns over the account to an attorney/collection agency as appropriate. Processes customer requests for copies of invoices (and/or BOLs) in a timely manner. Researches all short pays, credits, and balance dues and provides clear documentation to the customer requesting resolution. Follows escalation process on problematic accounts. Maintains files and documentation thoroughly and accurately, in accordance with company policy and accepted account practices. Maintains customer records and notes all correspondence accordingly. Qualifications
Previous collections experience is required. Identifies and resolves problems; gathers and analyzes information; develops alternative solutions; works well in group problem solving; uses reason even when dealing with emotional topics. Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; writes clearly and informs; presents numerical data effectively; able to read and interpret written information. Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Excellent communication skills, written and verbal. Ability to read, analyze, and interpret documents, technical procedures, or company memos. Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization; interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Details
Seniority level: Associate Employment type: Full-time Job function: Education and Training Industry focus: Transportation, Logistics, Supply Chain and Storage; Truck Transportation; IT Services and IT Consulting
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The Bilingual English/Spanish Payment Resolutions/Collections Associate is responsible for locating and notifying customers with delinquent accounts and attempting to secure payment. The role maintains close collaboration with sales representatives to ensure recovery of funds and provides status updates regarding the state of customer accounts. The position assists customers with understanding invoices and researches short-paid invoices. Responsibilities
Performs research on past-due receivables. Calls customers to determine the reason for overdue payment, reviewing terms of sale, service, or credit contract with the customer. Orders repossession or service disconnection, or turns over the account to an attorney/collection agency as appropriate. Processes customer requests for copies of invoices (and/or BOLs) in a timely manner. Researches all short pays, credits, and balance dues and provides clear documentation to the customer requesting resolution. Follows escalation process on problematic accounts. Maintains files and documentation thoroughly and accurately, in accordance with company policy and accepted account practices. Maintains customer records and notes all correspondence accordingly. Qualifications
Previous collections experience is required. Identifies and resolves problems; gathers and analyzes information; develops alternative solutions; works well in group problem solving; uses reason even when dealing with emotional topics. Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments. Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; writes clearly and informs; presents numerical data effectively; able to read and interpret written information. Meets productivity standards; completes work in a timely manner; strives to increase productivity; works quickly. Excellent communication skills, written and verbal. Ability to read, analyze, and interpret documents, technical procedures, or company memos. Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization; interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. Details
Seniority level: Associate Employment type: Full-time Job function: Education and Training Industry focus: Transportation, Logistics, Supply Chain and Storage; Truck Transportation; IT Services and IT Consulting
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