Hankey Group
Overview
Collections Supervisor
— Las Vegas, CA | On-site Responsibilities
Supervise, coach, counsel, participate in hiring and firing staff. Monitor collection calls for accuracy, FDCPA compliance, and successful collection outcomes. Apply and enforce company and department policies in conjunction with the department manager. Produce collection/production for supervisor/management review. Successfully train subordinates. Responsible for professional advancement and improvement. Handle escalated customer/subordinate complaints. Monitor and service 90 day/FPD buckets as needed. Directly assist department manager in defusing any complaint or customer/debtor concerns. Miscellaneous duties as assigned. Extensive FDCPA knowledge and application of its rules and regulations. Supervisory/Team lead experience. Ability to motivate staff to work as a team. Ability to simultaneously talk and type. Must be great at multi-tasking and work well under pressure. Essential Knowledge, Skill & Licenses
High school diploma (or equivalent) or higher. Minimum of 5 years of work experience in the collection industry. Knowledge of collection, repossession, and skip tracing. Able to work any and all hours, including weekends and evenings. Ability to value collateral using Manheim/KBB. Extensive knowledge of collection, repossession, and skip tracing. Expert in negotiations. What’s the expected pay for this role?
$25 per hour plus potential bonus. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including geographic location, skill set, experience, education, credentials, and licensure when applicable. Benefits
Medical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) Career Path Opportunities Discounts on Parks, Museums, Movie Tickets, and Attractions Annual Flu Shot Paid Vacation Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas, TX office) Rental Car Discounts, Dell Member Purchase Program UKG Wallet Acknowledgment
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Collections Supervisor
— Las Vegas, CA | On-site Responsibilities
Supervise, coach, counsel, participate in hiring and firing staff. Monitor collection calls for accuracy, FDCPA compliance, and successful collection outcomes. Apply and enforce company and department policies in conjunction with the department manager. Produce collection/production for supervisor/management review. Successfully train subordinates. Responsible for professional advancement and improvement. Handle escalated customer/subordinate complaints. Monitor and service 90 day/FPD buckets as needed. Directly assist department manager in defusing any complaint or customer/debtor concerns. Miscellaneous duties as assigned. Extensive FDCPA knowledge and application of its rules and regulations. Supervisory/Team lead experience. Ability to motivate staff to work as a team. Ability to simultaneously talk and type. Must be great at multi-tasking and work well under pressure. Essential Knowledge, Skill & Licenses
High school diploma (or equivalent) or higher. Minimum of 5 years of work experience in the collection industry. Knowledge of collection, repossession, and skip tracing. Able to work any and all hours, including weekends and evenings. Ability to value collateral using Manheim/KBB. Extensive knowledge of collection, repossession, and skip tracing. Expert in negotiations. What’s the expected pay for this role?
$25 per hour plus potential bonus. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including geographic location, skill set, experience, education, credentials, and licensure when applicable. Benefits
Medical, Dental, and Vision benefits Life Insurance and Long-term disability plans Flexible Spending Account 401K matching Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching Wellness Programs Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) Career Path Opportunities Discounts on Parks, Museums, Movie Tickets, and Attractions Annual Flu Shot Paid Vacation Days Paid Sick days Paid holidays HGym (available in our Los Angeles, CA & Dallas, TX office) Rental Car Discounts, Dell Member Purchase Program UKG Wallet Acknowledgment
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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