Hankey Group
Position Summary
This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation skills and listening skills. Repossession responsibilities, making decision of execution of repo. This individual needs to use good judgment and their experience to make suitable payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance.
Job Highlights This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Pay Rate $20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance.
Essential Duties and Responsibilities
Manage accounts in assigned queue.
Responsible for collecting on their designated queue and or assist peers.
Employee needs to have good negotiation skills and works in a team environment.
Employee is required to maintain their daily and monthly goal.
Initiate effective outbound calls and receive inbound calls.
Produce and arrange collection solutions for customers.
Heavy skip tracing on accounts for potential leads on customers and or vehicles.
Submit accounts for approval to pursue legal action against accounts that merit legal action.
Refer accounts to go to collection agencies, if needed.
Assign accounts out for repo.
Provide account updates and new leads on vehicles out for repossession.
Analyze account history for errors; follow up until remedied.
Execute various tasks and assignments under the direction of the Supervisor.
Multi- task.
Goal oriented for improvement and development.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Team player
Essential Knowledge, Skill & Licenses
Skip tracing background.
Excellent communication, negotiation and writing skills.
Willing and able to work a flexible schedule, overtime and weekends.
Ability to multi-task in a fast paced environment.
Type minimum of 35 words per minute
Goal oriented for improvement and advancement
Ability to work under time constrains and Daily Deadlines
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
Education and/or Experience
High School diploma (or equivalent) or higher.
Minimum of 2 years work experience in the automotive finance industry.
Knowledge of collection, repossession, and skip tracing
Ability to value collateral
Machines, Office Equipment & Software
Daybreak or other retail consumer servicing systems.
Microsoft, Excel, and Outlook
Copier, fax and other general office supplies.
Web navigation and/or web-based applications and skip trace
Full Time Benefits
Medical, Dental, and Vision Benefits
Life Insurance, Flexible Spending Account
401K Matching
Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet - Advance Pay
About Us Westlake Financial Services is an internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake Financial Services is an online-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
Contact Us https://www.westlakefinancial.com/careers/
Acknowledgments We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Job Highlights This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office.
Pay Rate $20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance.
Essential Duties and Responsibilities
Manage accounts in assigned queue.
Responsible for collecting on their designated queue and or assist peers.
Employee needs to have good negotiation skills and works in a team environment.
Employee is required to maintain their daily and monthly goal.
Initiate effective outbound calls and receive inbound calls.
Produce and arrange collection solutions for customers.
Heavy skip tracing on accounts for potential leads on customers and or vehicles.
Submit accounts for approval to pursue legal action against accounts that merit legal action.
Refer accounts to go to collection agencies, if needed.
Assign accounts out for repo.
Provide account updates and new leads on vehicles out for repossession.
Analyze account history for errors; follow up until remedied.
Execute various tasks and assignments under the direction of the Supervisor.
Multi- task.
Goal oriented for improvement and development.
Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
Team player
Essential Knowledge, Skill & Licenses
Skip tracing background.
Excellent communication, negotiation and writing skills.
Willing and able to work a flexible schedule, overtime and weekends.
Ability to multi-task in a fast paced environment.
Type minimum of 35 words per minute
Goal oriented for improvement and advancement
Ability to work under time constrains and Daily Deadlines
Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
Education and/or Experience
High School diploma (or equivalent) or higher.
Minimum of 2 years work experience in the automotive finance industry.
Knowledge of collection, repossession, and skip tracing
Ability to value collateral
Machines, Office Equipment & Software
Daybreak or other retail consumer servicing systems.
Microsoft, Excel, and Outlook
Copier, fax and other general office supplies.
Web navigation and/or web-based applications and skip trace
Full Time Benefits
Medical, Dental, and Vision Benefits
Life Insurance, Flexible Spending Account
401K Matching
Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
Wellness Program, Daily Team Exercises
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
AT&T Wireless Discounts
Employee Loan Assistance
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick Days
Paid Holidays
Rental Car Discounts
Dell Member Purchase Program
UKG Wallet - Advance Pay
About Us Westlake Financial Services is an internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake Financial Services is an online-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles. Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
Contact Us https://www.westlakefinancial.com/careers/
Acknowledgments We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr