Westlake Services, LLC
Overview
This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation and listening skills. Repossession responsibilities, and making decisions regarding execution of repossession. The employee will use good judgment and their experience to make suitable payment plans with customers. All duties performed in accordance with Westlake’s policies, procedures and compliance. Job Highlights
This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office. Pay Rate
$20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance Essential Duties and Responsibilities
Manage accounts in assigned queue. Responsible for collecting on designated queue and/or assist peers. Maintain daily and monthly goals; work in a team environment. Initiate outbound calls and receive inbound calls. Produce and arrange collection solutions for customers. Perform skip tracing on accounts for potential leads on customers and/or vehicles. Submit accounts for approval to pursue legal action where warranted. Refer accounts to collection agencies if needed. Assign accounts out for repossession. Provide account updates and new leads on vehicles out for repossession. Analyze account history for errors; follow up until remedied. Execute tasks under the direction of the Supervisor; multi-task and stay goal oriented for improvement and development. Maintain confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology. Be a team player. Essential Knowledge, Skills & Licenses
Skip tracing background. Excellent communication, negotiation and writing skills. Willing and able to work a flexible schedule, overtime and weekends. Ability to multi-task in a fast-paced environment. Type minimum of 35 words per minute. Goal oriented for improvement and advancement. Ability to work under time constraints and daily deadlines. Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act. Education and/or Experience
High School diploma (or equivalent) or higher. Minimum of 2 years work experience in the automotive finance industry. Knowledge of collection, repossession, and skip tracing. Ability to value collateral. Machines, Office Equipment & Software
Daybreak or other retail consumer servicing systems. Microsoft Excel and Outlook. Copier, fax and other general office equipment. Web navigation and/or web-based applications and skip tracing. Full-Time Benefits
Medical, Dental, and Vision Benefits Life Insurance, Flexible Spending Account 401K Matching Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching Wellness Program, Daily Team Exercises Westlake University, Certification Programs Discounts on Parks, Museums, Movie Tickets, and Attractions Westlake Financial Services is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in Los Angeles. Westlake’s success reflects years of experience and ongoing growth in the industry. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including city-level fair chance initiatives where applicable. We are an equal opportunity employer and do not unlawfully discriminate in employment. Reasonable accommodations are available upon request for the application and interview process. Equal Opportunity
This employer is an Equal Opportunity Employer. Know Your Rights notices may apply. For more information, please review the Know Your Rights notice from the Department of Labor.
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This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation and listening skills. Repossession responsibilities, and making decisions regarding execution of repossession. The employee will use good judgment and their experience to make suitable payment plans with customers. All duties performed in accordance with Westlake’s policies, procedures and compliance. Job Highlights
This is an in-office position. All candidates should live within commutable distance of our Las Vegas, NV office. Pay Rate
$20.50 per hour plus bonus potential of up to $6,000 or more monthly based on performance Essential Duties and Responsibilities
Manage accounts in assigned queue. Responsible for collecting on designated queue and/or assist peers. Maintain daily and monthly goals; work in a team environment. Initiate outbound calls and receive inbound calls. Produce and arrange collection solutions for customers. Perform skip tracing on accounts for potential leads on customers and/or vehicles. Submit accounts for approval to pursue legal action where warranted. Refer accounts to collection agencies if needed. Assign accounts out for repossession. Provide account updates and new leads on vehicles out for repossession. Analyze account history for errors; follow up until remedied. Execute tasks under the direction of the Supervisor; multi-task and stay goal oriented for improvement and development. Maintain confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology. Be a team player. Essential Knowledge, Skills & Licenses
Skip tracing background. Excellent communication, negotiation and writing skills. Willing and able to work a flexible schedule, overtime and weekends. Ability to multi-task in a fast-paced environment. Type minimum of 35 words per minute. Goal oriented for improvement and advancement. Ability to work under time constraints and daily deadlines. Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collection Practices Act. Education and/or Experience
High School diploma (or equivalent) or higher. Minimum of 2 years work experience in the automotive finance industry. Knowledge of collection, repossession, and skip tracing. Ability to value collateral. Machines, Office Equipment & Software
Daybreak or other retail consumer servicing systems. Microsoft Excel and Outlook. Copier, fax and other general office equipment. Web navigation and/or web-based applications and skip tracing. Full-Time Benefits
Medical, Dental, and Vision Benefits Life Insurance, Flexible Spending Account 401K Matching Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching Wellness Program, Daily Team Exercises Westlake University, Certification Programs Discounts on Parks, Museums, Movie Tickets, and Attractions Westlake Financial Services is an Internet-based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in Los Angeles. Westlake’s success reflects years of experience and ongoing growth in the industry. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including city-level fair chance initiatives where applicable. We are an equal opportunity employer and do not unlawfully discriminate in employment. Reasonable accommodations are available upon request for the application and interview process. Equal Opportunity
This employer is an Equal Opportunity Employer. Know Your Rights notices may apply. For more information, please review the Know Your Rights notice from the Department of Labor.
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