Navy Exchange Service Command
Front Desk Night Audit Guest Service Representative PT w/Benefits
Navy Exchange Service Command, Silverdale, Washington, United States, 98315
Overview
Front Desk Night Audit Guest Service Representative PT w/Benefits (250002U2) – Navy Gateway Inns & Suites, Silverdale, WA. Eligible for a $600 hiring incentive (must meet eligibility requirements). What You’ll Do
Greeting guests, checking them in and out, and assigning rooms Answering phones, responding to questions, and assisting with reservations or cancellations Using our property management system (PMS) to update guest information and process transactions Handling guest requests, resolving issues, and escalating concerns when needed Managing lost and found inquiries and logging maintenance requests Keeping the front desk and lobby area clean, organized, and secure Providing information about on-base amenities, hotel services, and local attractions Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. You’ll be part of a rotating schedule to help ensure all shifts are covered fairly and that guests receive consistent, high-quality service. What It Takes to Succeed
Customer service or office/clerical experience Strong communication and multitasking skills Flexibility to work a rotating schedule, including overnights, weekends, and holidays Team-oriented with a professional, positive attitude Ability to pass a background check Valid driver’s license may be required Required Experience
1 year of general office clerical experience 1 year of progressively responsible experience related to the position Preferred Experience
Hospitality or hotel front desk experience Familiarity with PMS systems like Epitome Cash handling or night audit reconciliation Experience with military lodging operations is a plus Benefits
Benefits begin on DAY ONE. We offer a competitive federal salary and comprehensive benefit plan, including: Benefits begin on DAY ONE Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, and more (where available) Includes LifeMart Discount Savings Program If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork—apply today.
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Front Desk Night Audit Guest Service Representative PT w/Benefits (250002U2) – Navy Gateway Inns & Suites, Silverdale, WA. Eligible for a $600 hiring incentive (must meet eligibility requirements). What You’ll Do
Greeting guests, checking them in and out, and assigning rooms Answering phones, responding to questions, and assisting with reservations or cancellations Using our property management system (PMS) to update guest information and process transactions Handling guest requests, resolving issues, and escalating concerns when needed Managing lost and found inquiries and logging maintenance requests Keeping the front desk and lobby area clean, organized, and secure Providing information about on-base amenities, hotel services, and local attractions Supporting shift coverage on weekends, holidays, and during inclement weather This position requires flexibility, reliability, and a strong team mindset. You’ll be part of a rotating schedule to help ensure all shifts are covered fairly and that guests receive consistent, high-quality service. What It Takes to Succeed
Customer service or office/clerical experience Strong communication and multitasking skills Flexibility to work a rotating schedule, including overnights, weekends, and holidays Team-oriented with a professional, positive attitude Ability to pass a background check Valid driver’s license may be required Required Experience
1 year of general office clerical experience 1 year of progressively responsible experience related to the position Preferred Experience
Hospitality or hotel front desk experience Familiarity with PMS systems like Epitome Cash handling or night audit reconciliation Experience with military lodging operations is a plus Benefits
Benefits begin on DAY ONE. We offer a competitive federal salary and comprehensive benefit plan, including: Benefits begin on DAY ONE Sick and annual leave accruals Continuity of Employment Programs for Military Spouses Tax Free shopping, worldwide, at any Navy Exchange location Access to on-base amenities, including lodging, bowling, gym, movie theaters, and more (where available) Includes LifeMart Discount Savings Program If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork—apply today.
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