NAVY EXCHANGE SERVICE COMMAND (NEXCOM)
Front Desk Night Audit Guest Service Representative FT w/Benefits
NAVY EXCHANGE SERVICE COMMAND (NEXCOM), Silverdale, Washington, United States, 98315
Overview
Front Desk Night Audit Guest Service Representative FT w/ Benefits — Location: Navy Gateway Inns & Suites – Silverdale, WA. This role primarily covers swing shifts and overnights with a rotating schedule to ensure continuous guest service.
What You’ll Do As a Guest Service Representative, you’ll be the face of NGIS—greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay.
Your Responsibilities
Welcoming guests, checking them in and out, and assigning rooms
Answering phones, responding to questions, and assisting with reservations or cancellations
Using our property management system (PMS) to update guest information and process transactions
Handling guest requests, resolving issues, and escalating concerns when needed
Managing lost and found inquiries and logging maintenance requests
Keeping the front desk and lobby area clean, organized, and secure
Providing information about on-base amenities, hotel services, and local attractions
Supporting shift coverage on weekends, holidays, and during inclement weather
What It Takes To Succeed
Customer service or office/clerical experience
Strong communication and multitasking skills
Flexibility to work a rotating schedule, including overnights, weekends, and holidays
Team-oriented with a professional, positive attitude
Ability to pass a background check
Valid driver’s license may be required
Experience
Required Experience:
One year of general office clerical experience and one year of progressively responsible experience related to the position.
Preferred Experience
Hospitality or hotel front desk experience
Familiarity with PMS systems like Epitome
Cash handling or night audit reconciliation
Experience with military lodging operations is a plus
Benefits The Benefits Begin DAY ONE: We offer a competitive federal salary and comprehensive benefit plan.
Benefits begin on DAY ONE
Medical/Vision & Dental
401(k) & Pension Plan
Life and Disability Insurance
Disabled Veteran Leave
Sick and annual leave accruals
Continuity of Employment Programs for Military Spouses
Tax Free shopping, worldwide, at any Navy Exchange location
Access to on-base amenities, including lodging, bowling, gym, movie theaters, and more (where available)
Employee Assistance Plan (EAP) with LifeMart Discount Savings Program
Details
Primary Location: United States-Washington-Silverdale
Organization: NGIS BANGOR
Schedule: Full-Time (35+ hours)
Unposting Date: Sep 17, 2025, 10:59:00 PM
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What You’ll Do As a Guest Service Representative, you’ll be the face of NGIS—greeting guests, supporting their needs, and ensuring they have a comfortable, worry-free stay.
Your Responsibilities
Welcoming guests, checking them in and out, and assigning rooms
Answering phones, responding to questions, and assisting with reservations or cancellations
Using our property management system (PMS) to update guest information and process transactions
Handling guest requests, resolving issues, and escalating concerns when needed
Managing lost and found inquiries and logging maintenance requests
Keeping the front desk and lobby area clean, organized, and secure
Providing information about on-base amenities, hotel services, and local attractions
Supporting shift coverage on weekends, holidays, and during inclement weather
What It Takes To Succeed
Customer service or office/clerical experience
Strong communication and multitasking skills
Flexibility to work a rotating schedule, including overnights, weekends, and holidays
Team-oriented with a professional, positive attitude
Ability to pass a background check
Valid driver’s license may be required
Experience
Required Experience:
One year of general office clerical experience and one year of progressively responsible experience related to the position.
Preferred Experience
Hospitality or hotel front desk experience
Familiarity with PMS systems like Epitome
Cash handling or night audit reconciliation
Experience with military lodging operations is a plus
Benefits The Benefits Begin DAY ONE: We offer a competitive federal salary and comprehensive benefit plan.
Benefits begin on DAY ONE
Medical/Vision & Dental
401(k) & Pension Plan
Life and Disability Insurance
Disabled Veteran Leave
Sick and annual leave accruals
Continuity of Employment Programs for Military Spouses
Tax Free shopping, worldwide, at any Navy Exchange location
Access to on-base amenities, including lodging, bowling, gym, movie theaters, and more (where available)
Employee Assistance Plan (EAP) with LifeMart Discount Savings Program
Details
Primary Location: United States-Washington-Silverdale
Organization: NGIS BANGOR
Schedule: Full-Time (35+ hours)
Unposting Date: Sep 17, 2025, 10:59:00 PM
#J-18808-Ljbffr