Bobkinghyundai
Assistant Service Manager - Dealership Experience
Bobkinghyundai, Raleigh, North Carolina, United States
Assistant Service Manager - Bob King Hyundai & Genesis of Winston Salem
Bob King Automotive is a customer-focused automotive dealership committed to delivering outstanding service and value. We are looking for a driven and experienced
Assistant Service Manager
to join our team and help lead daily service operations with excellence.
Job Summary:
As the Assistant Service Manager, you will support the Service Manager in overseeing the day-to-day operations of the service department. Your primary focus will be on enhancing customer satisfaction, ensuring high-quality service delivery, managing workflow efficiently, and coaching the service team to meet performance goals.
Responsibilities
Assist in managing daily service operations and ensuring a smooth, efficient workflow.
Provide exceptional customer service by addressing concerns, resolving complaints, and ensuring timely vehicle delivery.
Supervise and support Service Advisors and Technicians, promoting accountability and teamwork. Teaching and training them to succeed daily.
Help develop and monitor key performance indicators (KPIs) for the department.
Review repair orders for accuracy and compliance with warranty and company standards.
Coordinate with Parts and Sales departments to support overall dealership goals.
Participate in hiring, training, and evaluating service staff as needed.
Maintain a clean, safe, and organized work environment.
Ensure compliance with all safety and environmental regulations.
Qualifications
Previous automotive service experience required (3+ years preferred).
Prior experience in a leadership or supervisory role in a dealership or auto repair facility.
Strong knowledge of automotive systems and repair processes.
Excellent communication, interpersonal, training and conflict-resolution skills.
Proficient with DMS and service scheduling systems (e.g., CDK, Xtime, Reynolds & Reynolds).
Ability to multi-task and thrive in a fast-paced environment.
Valid driver’s license and clean driving record.
Benefits
Competitive salary + performance bonuses
Health, dental, and vision insurance
401(k) with employer match
Paid time off and holidays
Ongoing training and professional development opportunities
Join Our Team:
If you're passionate about the automotive industry and take pride in helping teams succeed, we’d love to hear from you. Apply today to be part of a team that values integrity, innovation, and exceptional service.
#J-18808-Ljbffr
Assistant Service Manager
to join our team and help lead daily service operations with excellence.
Job Summary:
As the Assistant Service Manager, you will support the Service Manager in overseeing the day-to-day operations of the service department. Your primary focus will be on enhancing customer satisfaction, ensuring high-quality service delivery, managing workflow efficiently, and coaching the service team to meet performance goals.
Responsibilities
Assist in managing daily service operations and ensuring a smooth, efficient workflow.
Provide exceptional customer service by addressing concerns, resolving complaints, and ensuring timely vehicle delivery.
Supervise and support Service Advisors and Technicians, promoting accountability and teamwork. Teaching and training them to succeed daily.
Help develop and monitor key performance indicators (KPIs) for the department.
Review repair orders for accuracy and compliance with warranty and company standards.
Coordinate with Parts and Sales departments to support overall dealership goals.
Participate in hiring, training, and evaluating service staff as needed.
Maintain a clean, safe, and organized work environment.
Ensure compliance with all safety and environmental regulations.
Qualifications
Previous automotive service experience required (3+ years preferred).
Prior experience in a leadership or supervisory role in a dealership or auto repair facility.
Strong knowledge of automotive systems and repair processes.
Excellent communication, interpersonal, training and conflict-resolution skills.
Proficient with DMS and service scheduling systems (e.g., CDK, Xtime, Reynolds & Reynolds).
Ability to multi-task and thrive in a fast-paced environment.
Valid driver’s license and clean driving record.
Benefits
Competitive salary + performance bonuses
Health, dental, and vision insurance
401(k) with employer match
Paid time off and holidays
Ongoing training and professional development opportunities
Join Our Team:
If you're passionate about the automotive industry and take pride in helping teams succeed, we’d love to hear from you. Apply today to be part of a team that values integrity, innovation, and exceptional service.
#J-18808-Ljbffr