Intellibee
The network administrators for these openings under the general guidance of the assigned Network Security Team Lead will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agency’s critical enterprise wireless and network infrastructure.The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time, and regularly provide: progress, tasks, and deliverables status updates to the assigned manager.
Specific duties and responsibilities will include but not limited to the following:
Monitor and identify issues with Agency wireless networks and remediate
Support wireless and network connectivity on Windows-based systems
Support wireless and network connectivity on Mac-based systems
Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)
Manage the wireless network/device lifecycle at all stages
Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems
Assist with ISE registration of devices on the network
Conduct onsite wireless assessments.Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.
Perform enterprise wireless network deployments, installations, and upgrades
Requires comfort working on a ladder; ability to lift 40 lbs.
Perform firmware/software/security/feature upgrades and other maintenance tasks
Monitor Agency trouble ticket system and complete network assigned tickets
Will serve as the Agency’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.
Assists Agency staff/contractors in resolving wireless and other network related problems
Coordinate and assist with testing and validation
Adhere to State and Agency security and IT policies and standards
Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
Assists various IT groups with other “non wireless” tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
Create, maintain, and review/improve upon notes and wireless documentation
Ability to plan, organize, review, and implement associated project milestones to completion.
Provides updates to Project Team
Each selected candidate will be utilized for 40 hours per week for the duration of this project.Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email.Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.
Module support of the project.
DPH will require that the selected applicants sign the DPH confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure. Any changes to hours per day/week worked must be approved by DPH. Contractors must be available or onsite to DPH during each day/week at the Agency’s discretion, excluding state holidays, throughout the term of the contract with any at-home/remote-work (i.e., outside the Agency) requiring prior approval. DPH may require that the selected applicants successfully complete online HIPAA training. There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met. Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels. DPH will not accept any offers including an “up-lift” charge.The rate paid per contractor must not exceed the maximum rate established for this position described in the State contract terms. Contractors are required to follow Agency IT Standards, policies, and procedures including documentation. All notes, documents, and work-product resulting from this SOW become the sole property of the South Carolina Department of Health and Environmental Control and Contractors agree not to publish, share, or publicize without the prior written permission of DPH. Key duties and Responsibilities
Monitor and identify issues with Agency wireless networks and remediate Support wireless and network connectivity on Windows-based systems Support wireless and network connectivity on Mac-based systems Support wireless connectivity on various Tablets and Phones (i.e., Apple devices) Manage the wireless network/device lifecycle at all stages Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems Assist with ISE registration of devices on the network Conduct onsite wireless assessments.Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad. Perform enterprise wireless network deployments, installations, and upgrades Requires comfort working on a ladder; ability to lift 40 lbs. Perform firmware/software/security/feature upgrades and other maintenance tasks Monitor Agency trouble ticket system and complete network assigned tickets Will serve as the Agency’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems. Assists Agency staff/contractors in resolving wireless and other network related problems Ability to climb and work on a ladder DPH Support:
DPH will provide:
All required network accounts, access rights and tools to complete tasks. Any DPH required training such as Agency online HIPAA. Staff to assist with any application or procedure questions. State vehicle if available and scheduling of vehicles for job duties Workstation (i.e., Laptop) and required software. Required Skills
3-5 years Local Area Network (LAN), WLAN, WAN 3-5 Year - Network administration – CISCO and/orPALO ALTO FIREWALL Valid driver’s License 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE) 3-5 years of Ticketing System Ability to climb and work on a ladder Preferred Skills
Network Certification - Network Plus or CCNA Education Requirement
Bachelor's Degree or 5 years of equivalent experience. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking) 3-5 years Local Area Network (LAN), WLAN, WAN 3-5 Year - Network administration – CISCO and PALO ALTO FIREWALL Ability to lift and move PCs, monitors, and other equipment. Valid driver’s License Interpersonal skills Verbal communication skills, written communication skills 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE) 3-5 years of Ticketing System REQUIRED EDUCATION: Associates Degree in a relevant field of work or high school diploma with equivalent work experience. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Network Certification Ability to climb and work on a ladder to reach ceiling to install wireless access points. Solarwinds Orion EKAHOU SIDEKICK Benefits at IntelliBee
Long-Term Stability:
Join us on a multi-year opportunities with room to grow. Comprehensive Health Coverage:
Access quality healthcare benefits to keep you and your family well. Future Planning:
Enroll in our 401(k) program and invest in your financial security. GC Assistance:
We support immediate Green Card processing, if required.
#J-18808-Ljbffr
DPH will require that the selected applicants sign the DPH confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure. Any changes to hours per day/week worked must be approved by DPH. Contractors must be available or onsite to DPH during each day/week at the Agency’s discretion, excluding state holidays, throughout the term of the contract with any at-home/remote-work (i.e., outside the Agency) requiring prior approval. DPH may require that the selected applicants successfully complete online HIPAA training. There will be a weekly review between each contractor and DPH to ensure the expectations of this agreement are met. Contractors must form productive working relationships with individuals from diverse backgrounds and at all organizational levels. DPH will not accept any offers including an “up-lift” charge.The rate paid per contractor must not exceed the maximum rate established for this position described in the State contract terms. Contractors are required to follow Agency IT Standards, policies, and procedures including documentation. All notes, documents, and work-product resulting from this SOW become the sole property of the South Carolina Department of Health and Environmental Control and Contractors agree not to publish, share, or publicize without the prior written permission of DPH. Key duties and Responsibilities
Monitor and identify issues with Agency wireless networks and remediate Support wireless and network connectivity on Windows-based systems Support wireless and network connectivity on Mac-based systems Support wireless connectivity on various Tablets and Phones (i.e., Apple devices) Manage the wireless network/device lifecycle at all stages Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems Assist with ISE registration of devices on the network Conduct onsite wireless assessments.Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad. Perform enterprise wireless network deployments, installations, and upgrades Requires comfort working on a ladder; ability to lift 40 lbs. Perform firmware/software/security/feature upgrades and other maintenance tasks Monitor Agency trouble ticket system and complete network assigned tickets Will serve as the Agency’s first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems. Assists Agency staff/contractors in resolving wireless and other network related problems Ability to climb and work on a ladder DPH Support:
DPH will provide:
All required network accounts, access rights and tools to complete tasks. Any DPH required training such as Agency online HIPAA. Staff to assist with any application or procedure questions. State vehicle if available and scheduling of vehicles for job duties Workstation (i.e., Laptop) and required software. Required Skills
3-5 years Local Area Network (LAN), WLAN, WAN 3-5 Year - Network administration – CISCO and/orPALO ALTO FIREWALL Valid driver’s License 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE) 3-5 years of Ticketing System Ability to climb and work on a ladder Preferred Skills
Network Certification - Network Plus or CCNA Education Requirement
Bachelor's Degree or 5 years of equivalent experience. REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking) 3-5 years Local Area Network (LAN), WLAN, WAN 3-5 Year - Network administration – CISCO and PALO ALTO FIREWALL Ability to lift and move PCs, monitors, and other equipment. Valid driver’s License Interpersonal skills Verbal communication skills, written communication skills 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE) 3-5 years of Ticketing System REQUIRED EDUCATION: Associates Degree in a relevant field of work or high school diploma with equivalent work experience. PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Network Certification Ability to climb and work on a ladder to reach ceiling to install wireless access points. Solarwinds Orion EKAHOU SIDEKICK Benefits at IntelliBee
Long-Term Stability:
Join us on a multi-year opportunities with room to grow. Comprehensive Health Coverage:
Access quality healthcare benefits to keep you and your family well. Future Planning:
Enroll in our 401(k) program and invest in your financial security. GC Assistance:
We support immediate Green Card processing, if required.
#J-18808-Ljbffr