Canon Medical Systems USA, Inc.
Field Service Eng - Kansas City, MO
Canon Medical Systems USA, Inc., Des Moines, Iowa, United States
Overview
Join to apply for the
Field Service Eng - Kansas City, MO
role at
Canon Medical Systems USA, Inc.
This is a remote, field-based position. The selected candidate will be required to live in or near Kansas City, MO. An offer may be made for FSE Senior or FSE Associate level based on experience. Responsibilities
Install medical imaging equipment effectively and efficiently. Complete installation quality checklist. Perform preventive maintenance inspections per equipment specifications and standards. Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork. Maintain all assigned assets per company policies and procedures. Improve personal productivity by enhancing product knowledge through formal and on-the-job training. Service and perform periodic maintenance of diagnostic imaging equipment on multiple products in one modality. Answer technical and applications questions. Capable of installing multiple products in one modality. Maintain excellent customer relations and accurate documentation. Perform and document FDA testing on assigned products. Keep current with latest technical developments in multiple product lines. Support field service operations with technical knowledge on multiple product lines. Install and maintain equipment in multiple product lines; demonstrate expertise in multiple products in one modality. Develop a higher level of troubleshooting and analytical skills. Plan own workload; work with Autonomy within established time frames. Work on diversified tasks involving complex but standardized procedures; make frequent decisions and recommendations. Develop service-selling skills. Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience. Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools. Escalate technical issues and inquiries as needed; monitor and analyze service alerts from customer scanners and resolve or escalate as appropriate. Contribute to and generate knowledge articles per company policies and procedures. Qualifications
Proven ability in developing and maintaining effective internal and external working relationships. Must maintain an active motor vehicle driver's license from the state of residence. 2 Year Associate's Degree in Electronics Technology or equivalent work experience in lieu of degree. 3 years Advanced electronics experience. 5 years Field service experience. Pay Information: Min $74,000 to Max $119,000 annual equivalency (FSE) DOE. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Medical Equipment Manufacturing
#J-18808-Ljbffr
Join to apply for the
Field Service Eng - Kansas City, MO
role at
Canon Medical Systems USA, Inc.
This is a remote, field-based position. The selected candidate will be required to live in or near Kansas City, MO. An offer may be made for FSE Senior or FSE Associate level based on experience. Responsibilities
Install medical imaging equipment effectively and efficiently. Complete installation quality checklist. Perform preventive maintenance inspections per equipment specifications and standards. Prepare work orders, parts orders, part returns, mileage logs, expense forms, time sheets and other administrative paperwork. Maintain all assigned assets per company policies and procedures. Improve personal productivity by enhancing product knowledge through formal and on-the-job training. Service and perform periodic maintenance of diagnostic imaging equipment on multiple products in one modality. Answer technical and applications questions. Capable of installing multiple products in one modality. Maintain excellent customer relations and accurate documentation. Perform and document FDA testing on assigned products. Keep current with latest technical developments in multiple product lines. Support field service operations with technical knowledge on multiple product lines. Install and maintain equipment in multiple product lines; demonstrate expertise in multiple products in one modality. Develop a higher level of troubleshooting and analytical skills. Plan own workload; work with Autonomy within established time frames. Work on diversified tasks involving complex but standardized procedures; make frequent decisions and recommendations. Develop service-selling skills. Provide remote technical support and recommendations on products within a specific imaging modality to internal customers using product knowledge and field experience. Collaborate with the Clinical Support Team at the CMSU Solutions Center to analyze and identify solutions to customer issues using product knowledge and remote tools. Escalate technical issues and inquiries as needed; monitor and analyze service alerts from customer scanners and resolve or escalate as appropriate. Contribute to and generate knowledge articles per company policies and procedures. Qualifications
Proven ability in developing and maintaining effective internal and external working relationships. Must maintain an active motor vehicle driver's license from the state of residence. 2 Year Associate's Degree in Electronics Technology or equivalent work experience in lieu of degree. 3 years Advanced electronics experience. 5 years Field service experience. Pay Information: Min $74,000 to Max $119,000 annual equivalency (FSE) DOE. Employment details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Medical Equipment Manufacturing
#J-18808-Ljbffr