Real Chemistry
Overview
Join to apply for the
Service Desk Analyst
role at
Real Chemistry . Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are seeking a
Service Desk Analyst
based in our NYC office who has an enthusiasm to learn and embrace a career in Information Technology for a global company. The role will work closely with the IT Team and Team Lead for your region and follow directions from our IT leadership team globally. The role is onsite in New York City with some travel to NJ & Boston offices (Full-time, Monday-Friday). Role-specific Requirements
Onsite in our New York Office. Experience working on-site within an IT Team ranging from Junior staff to Senior and working with all levels of staff and leadership. On-site IT/Desk Side Support. Ability to help globally with IT support when able to, including remote support. Able to work well under pressure and handle all levels of support (walk-ups, service desk, chat, phone) and meeting room setups for internal and client meetings. Responsibilities
Maintain ticketing and inventory systems that support end users. Help, guide and mentor staff, and conduct training as required. Support and enforce security, policies, and procedures. Support and follow IT Asset Management processes and procedures. Onboarding and offboarding end users along with onboarding training as required. Maintain knowledge of current technology, equipment, services, and standards for IT. Respond to telephone calls, emails, support tickets, or in-person requests for technical support. Provide technical support to Real Chemistry end users at all levels, within reasonable working times and days for worldwide offices. Remote and onsite support of technologies and computer systems. Interact with upper-level management in person and respond to IT department requests from IT staff/leadership. Set up and support conference rooms using apps and technology such as Zoom Rooms, Microsoft Teams Rooms, Logitech Meet Up, etc. Required Skills And Qualifications
5-7 years’ experience in a Service Desk role. Completed an IT practitioner’s course/certifications or equivalent proven track record. Comfortable with AI technology such as Microsoft Co-Pilot. 1st and 2nd line support to the business. Good technical knowledge with excellent customer service; ability to communicate technical concepts to both technical and non-technical audiences. Able to work well under pressure and handle all angles of support at all levels (walk-ups, service desk, chat, and phone). Ability to manage multiple concurrent issues and maintain evolving knowledge bases. Team player with the ability to work on own initiative. Experience with technologies/products: Apple MAC OSX, Windows 11, iOS devices, Android devices, Microsoft Active Directory/Azure/Intune, Microsoft Office 365, Box/Dropbox/Google Drive/OneDrive, SSO (Okta), conference room tech (Zoom, Teams), and global service desk experience. Experience with IT Asset Management systems; deploying and supporting iOS and Android devices; experience with helpdesk/service desk systems (Freshservice, ServiceNow). Desirable: CompTIA A+, N+, S+; Microsoft MD100/101/102; Microsoft Azure Fundamentals AZ-900; JAMF 100/200/300. Compensation
Pay Range:
$70,000 - $80,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on job-related, non-discriminatory factors including work experience, skills, certifications, and location. The Company reserves the right to modify this pay range at any time. Benefits and Culture
Real Chemistry is proud to be Great Place to Work certified. We offer a comprehensive benefits program tailored to your region, including generous holiday and paid time off, private medical/dental/vision plans, savings support, mental wellness coaching, and access to LinkedIn Learning. Details vary by region. Real Chemistry operates under the Real Hybrid and Regional Teams (Real HART) approach, with offices in the US, UK, and Europe. Attendance in the office may be expected for employees within an hour of a Real Chemistry office; remote workers come together quarterly for collaboration, culture, and learning opportunities. Notice and Equal Opportunity
Real Chemistry is an Equal Opportunity employer. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity/expression, ethnicity, national origin, age, disability, genetic information, marital status, or any other characteristic protected by employment laws. If accommodations are needed during the interview process, please inform your recruiter. Notice:
Real Chemistry and its affiliates’ names are being misused by scammers. Do not share personal or financial information with unverified sources claiming to be connected to Real Chemistry.
#J-18808-Ljbffr
Join to apply for the
Service Desk Analyst
role at
Real Chemistry . Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are seeking a
Service Desk Analyst
based in our NYC office who has an enthusiasm to learn and embrace a career in Information Technology for a global company. The role will work closely with the IT Team and Team Lead for your region and follow directions from our IT leadership team globally. The role is onsite in New York City with some travel to NJ & Boston offices (Full-time, Monday-Friday). Role-specific Requirements
Onsite in our New York Office. Experience working on-site within an IT Team ranging from Junior staff to Senior and working with all levels of staff and leadership. On-site IT/Desk Side Support. Ability to help globally with IT support when able to, including remote support. Able to work well under pressure and handle all levels of support (walk-ups, service desk, chat, phone) and meeting room setups for internal and client meetings. Responsibilities
Maintain ticketing and inventory systems that support end users. Help, guide and mentor staff, and conduct training as required. Support and enforce security, policies, and procedures. Support and follow IT Asset Management processes and procedures. Onboarding and offboarding end users along with onboarding training as required. Maintain knowledge of current technology, equipment, services, and standards for IT. Respond to telephone calls, emails, support tickets, or in-person requests for technical support. Provide technical support to Real Chemistry end users at all levels, within reasonable working times and days for worldwide offices. Remote and onsite support of technologies and computer systems. Interact with upper-level management in person and respond to IT department requests from IT staff/leadership. Set up and support conference rooms using apps and technology such as Zoom Rooms, Microsoft Teams Rooms, Logitech Meet Up, etc. Required Skills And Qualifications
5-7 years’ experience in a Service Desk role. Completed an IT practitioner’s course/certifications or equivalent proven track record. Comfortable with AI technology such as Microsoft Co-Pilot. 1st and 2nd line support to the business. Good technical knowledge with excellent customer service; ability to communicate technical concepts to both technical and non-technical audiences. Able to work well under pressure and handle all angles of support at all levels (walk-ups, service desk, chat, and phone). Ability to manage multiple concurrent issues and maintain evolving knowledge bases. Team player with the ability to work on own initiative. Experience with technologies/products: Apple MAC OSX, Windows 11, iOS devices, Android devices, Microsoft Active Directory/Azure/Intune, Microsoft Office 365, Box/Dropbox/Google Drive/OneDrive, SSO (Okta), conference room tech (Zoom, Teams), and global service desk experience. Experience with IT Asset Management systems; deploying and supporting iOS and Android devices; experience with helpdesk/service desk systems (Freshservice, ServiceNow). Desirable: CompTIA A+, N+, S+; Microsoft MD100/101/102; Microsoft Azure Fundamentals AZ-900; JAMF 100/200/300. Compensation
Pay Range:
$70,000 - $80,000 This is the pay range the Company believes it will pay for this position at the time of this posting. Compensation will be determined based on job-related, non-discriminatory factors including work experience, skills, certifications, and location. The Company reserves the right to modify this pay range at any time. Benefits and Culture
Real Chemistry is proud to be Great Place to Work certified. We offer a comprehensive benefits program tailored to your region, including generous holiday and paid time off, private medical/dental/vision plans, savings support, mental wellness coaching, and access to LinkedIn Learning. Details vary by region. Real Chemistry operates under the Real Hybrid and Regional Teams (Real HART) approach, with offices in the US, UK, and Europe. Attendance in the office may be expected for employees within an hour of a Real Chemistry office; remote workers come together quarterly for collaboration, culture, and learning opportunities. Notice and Equal Opportunity
Real Chemistry is an Equal Opportunity employer. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex, sexual orientation, gender identity/expression, ethnicity, national origin, age, disability, genetic information, marital status, or any other characteristic protected by employment laws. If accommodations are needed during the interview process, please inform your recruiter. Notice:
Real Chemistry and its affiliates’ names are being misused by scammers. Do not share personal or financial information with unverified sources claiming to be connected to Real Chemistry.
#J-18808-Ljbffr