CNO Financial Group, Inc
Job Title: Branch Office Administrator
Location: BLC - LENEXA, KS 4075C
Job Details
Overall Job Summary:
Responsible for the day-to-day operations of the branch from an administrative aspect. Key Job Responsibilities and Accountabilities:
Answering the phone:
pick up by third ring, direct customer questions, direct customers to agent. Application processing:
Document applications, prescreening, C-14, scanning files, ordering medical records, ordering Pordamedic. Agent Management & support:
Maintain agent files, process applications, order background checks, facilitate agent appointments, and set up Gryphon logins for new agents. Office Maintenance:
Keep files organized, ensure office equipment is functioning, maintain clean work areas, and manage supplies. System knowledge:
Use PAL, BSPN, Gryphon, NoMoreForms, Predictive Index, FSP Account Expense reporting, and EPI. Policy Support:
Maintain contact lists, follow up on medical records, verify application details, gather missing items, correct underwriting errors, track policy and check deliveries, handle policyholder calls, process refunds, and log deliveries. BSM support:
Support the Branch Sales Manager in branch operations, assist with compliance audits, prepare reports, and handle reimbursements. Training Support:
Maintain training materials, assist with training sessions, provide shadowing opportunities, and monitor agent training completion. Recruiting coordination:
Assist telemarketers, set up career briefings, and support recruiting efforts. BSO operations:
Manage the BSO email box, distribute information, and support office communication. Compliance:
Monitor Gryphon reports, follow up on compliance testing, and handle termination paperwork. At CNO, success is earned. We seek ambitious individuals eager to grow their skills through challenging experiences. Our culture encourages development, rewards contributions, and helps you reach your potential.
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Overall Job Summary:
Responsible for the day-to-day operations of the branch from an administrative aspect. Key Job Responsibilities and Accountabilities:
Answering the phone:
pick up by third ring, direct customer questions, direct customers to agent. Application processing:
Document applications, prescreening, C-14, scanning files, ordering medical records, ordering Pordamedic. Agent Management & support:
Maintain agent files, process applications, order background checks, facilitate agent appointments, and set up Gryphon logins for new agents. Office Maintenance:
Keep files organized, ensure office equipment is functioning, maintain clean work areas, and manage supplies. System knowledge:
Use PAL, BSPN, Gryphon, NoMoreForms, Predictive Index, FSP Account Expense reporting, and EPI. Policy Support:
Maintain contact lists, follow up on medical records, verify application details, gather missing items, correct underwriting errors, track policy and check deliveries, handle policyholder calls, process refunds, and log deliveries. BSM support:
Support the Branch Sales Manager in branch operations, assist with compliance audits, prepare reports, and handle reimbursements. Training Support:
Maintain training materials, assist with training sessions, provide shadowing opportunities, and monitor agent training completion. Recruiting coordination:
Assist telemarketers, set up career briefings, and support recruiting efforts. BSO operations:
Manage the BSO email box, distribute information, and support office communication. Compliance:
Monitor Gryphon reports, follow up on compliance testing, and handle termination paperwork. At CNO, success is earned. We seek ambitious individuals eager to grow their skills through challenging experiences. Our culture encourages development, rewards contributions, and helps you reach your potential.
#J-18808-Ljbffr