GameStop
Full Time Assistant Store Manager (Store 4871)
GameStop, Oceanside, New York, United States, 11572
Overview
Join to apply for the
Full Time Assistant Store Manager (Store 4871)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system; ensure correct changes, receipt, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in company policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations. Provide recognition and feedback to store associates; record feedback in Workday / HR service management system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; knowledge of policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates to follow guidelines; supervise staffing to maintain optimal guest service; ensure best-in-class service is provided. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; inspect packages at closing; communicate concerns to the Store Manager. Support sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, stock/restock merchandise, and organize products on the floor. Count or reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits daily or per guidelines. Verify shipments for discrepancies; conduct inventories and report discrepancies. Process defectives/recalls and stock pulls with proper labeling and packing lists. Maintain safety awareness; report injuries per guidelines. Maintain store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Adhere to GameStop policies, including the Associate Handbook and Code of Standards, Ethics & Conduct. Open and close procedures adherence.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication; English; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment; work independently and with a team. Meet performance expectations, including attendance and safety; flexible schedule including nights, weekends, holidays; minimum 3 days/week. Operate POS system; basic math and alphabetizing skills. Complete required paperwork; follow written, oral, or diagram instructions; adapt to policy. Handle financial tasks per company policy; address customer needs with problem-solving mindset. Physical ability to stand, move up to 12 hours; lift up to 30 lbs; bend and reach as needed.
Pay
$19.25 - $23.25
Employment type
Full-time
Seniority level
Mid-Senior level
Job function
Sales and Business Development
Industries
Retail
Job postings and related content may be subject to change. EEO statements apply as required by law.
#J-18808-Ljbffr
Join to apply for the
Full Time Assistant Store Manager (Store 4871)
role at
GameStop . At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store. Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) computer system; ensure correct changes, receipt, and top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training store associates in company policies, procedures, practices, and guidelines. Observe associate performance, provide timely feedback, and address unsatisfactory performance as directed; ensure alignment with guest service expectations. Provide recognition and feedback to store associates; record feedback in Workday / HR service management system in partnership with the Store Manager. Ensure associates complete onboarding, job training, and compliance training prior to opening or closing shifts; knowledge of policies, inventory control, loss prevention, safety, and ethical responsibilities. Schedule store associates to follow guidelines; supervise staffing to maintain optimal guest service; ensure best-in-class service is provided. Approve payroll, manage paid time off, and verify time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; inspect packages at closing; communicate concerns to the Store Manager. Support sales, profit, and shrink goals and complete required administrative duties. Perform inventory counts, stock/restock merchandise, and organize products on the floor. Count or reconcile daily transactions in the POS system; complete closeout paperwork and bank deposits daily or per guidelines. Verify shipments for discrepancies; conduct inventories and report discrepancies. Process defectives/recalls and stock pulls with proper labeling and packing lists. Maintain safety awareness; report injuries per guidelines. Maintain store records/files and ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of Store Manager. Adhere to GameStop policies, including the Associate Handbook and Code of Standards, Ethics & Conduct. Open and close procedures adherence.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest. Clear verbal and written communication; English; bilingual English/Spanish preferred. Ability to perform in a fast-paced environment; work independently and with a team. Meet performance expectations, including attendance and safety; flexible schedule including nights, weekends, holidays; minimum 3 days/week. Operate POS system; basic math and alphabetizing skills. Complete required paperwork; follow written, oral, or diagram instructions; adapt to policy. Handle financial tasks per company policy; address customer needs with problem-solving mindset. Physical ability to stand, move up to 12 hours; lift up to 30 lbs; bend and reach as needed.
Pay
$19.25 - $23.25
Employment type
Full-time
Seniority level
Mid-Senior level
Job function
Sales and Business Development
Industries
Retail
Job postings and related content may be subject to change. EEO statements apply as required by law.
#J-18808-Ljbffr