GameStop
Full Time Assistant Store Manager (Store 7604)
GameStop, Cheyenne, Wyoming, United States, 82007
Overview
Join to apply for the Full Time Assistant Store Manager (Store 7604) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations and helps develop a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks. Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the POS system, including making correct changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training in all aspects of their job responsibilities, including policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback, address unsatisfactory performance, and ensure alignment with company and store guest service expectations. Provide timely recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure associates have completed onboarding and training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethics. Schedule store associates, manage breaks and meals, supervise staffing levels, and ensure best-in-class guest service is consistently provided. Approve payroll, enter time-off requests, and verify pay for time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; conduct security checks as appropriate and report concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; record discrepancies and communicate with management; process defects/recalls and stock pulls promptly. Maintain awareness of associate and guest safety; report injuries per guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced, changing environment; work independently and in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork properly; follow written or diagrammed instructions; execute financial tasks per policy. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable, trustworthy, and capable of handling pressure; able to work alone; stand/move for extended periods; lift up to 30 lbs. Onboarding knowledge of military ranks and insignia (applies to stores on military bases). Job descriptions are subject to change. Equal employment opportunities statements and accommodations information are provided as required by law. Compensation and Benefits
Compensation: $10.75 - $14.75 per hour. Benefits include incentive programs, 401(k), paid time off, dental, vision, and health insurance. Some positions may be eligible for bonuses or other incentives. Employment Type
Full-time Seniority level
Mid-Senior level
#J-18808-Ljbffr
Join to apply for the Full Time Assistant Store Manager (Store 7604) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations and helps develop a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences. Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks. Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business. Promptly and accurately process guest purchases/return transactions using the POS system, including making correct changes, providing receipts, and ensuring top-notch guest service. Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate. Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program. Assist the Store Manager with setting guest service expectations for store associates and training in all aspects of their job responsibilities, including policies, procedures, practices, and guidelines. Observe associate performance, provide timely and appropriate feedback, address unsatisfactory performance, and ensure alignment with company and store guest service expectations. Provide timely recognition and feedback to store associates; input written feedback into Workday / HR service management system in partnership with the Store Manager. Ensure associates have completed onboarding and training prior to opening or closing shifts; ensure knowledge of policies, inventory control, loss prevention, safety, and ethics. Schedule store associates, manage breaks and meals, supervise staffing levels, and ensure best-in-class guest service is consistently provided. Approve payroll, enter time-off requests, and verify pay for time worked. Maintain store cleanliness, organization, and merchandising per guidelines; ensure fixtures and equipment are in proper working order. Ensure Omni-Channel orders are fulfilled and shipped daily. Protect company assets through inventory control and loss prevention; conduct security checks as appropriate and report concerns to the Store Manager. Support the store team in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties. Perform inventory counts, restock merchandise, and ensure products are represented and organized on the sales floor. Count, balance, and reconcile daily transaction totals in the POS system; complete closeout paperwork and bank deposits per guidelines. Verify shipments for discrepancies; record discrepancies and communicate with management; process defects/recalls and stock pulls promptly. Maintain awareness of associate and guest safety; report injuries per guidelines. Maintain store records/files; ensure manuals are up to date. Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager. Adhere to all company policies and procedures and opening/closing procedures. Qualifications
Must provide proof of identity and eligibility to work in the United States. Must be at least 18 years old. High school diploma or equivalent required; associate’s or bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred. At least 6 months of retail management experience preferred. At least 2 years of retail sales, guest service, and/or management experience preferred. Video game knowledge preferred. Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills. Provide genuine and individualized assistance to every guest during every visit. Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred. Ability to work in a fast-paced, changing environment; work independently and in a team. Meet performance expectations, including attendance, appearance, safety, and respectful workplace. Operate POS system; basic mathematics and alphabetizing skills. Complete required paperwork properly; follow written or diagrammed instructions; execute financial tasks per policy. Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability. Remain reliable, trustworthy, and capable of handling pressure; able to work alone; stand/move for extended periods; lift up to 30 lbs. Onboarding knowledge of military ranks and insignia (applies to stores on military bases). Job descriptions are subject to change. Equal employment opportunities statements and accommodations information are provided as required by law. Compensation and Benefits
Compensation: $10.75 - $14.75 per hour. Benefits include incentive programs, 401(k), paid time off, dental, vision, and health insurance. Some positions may be eligible for bonuses or other incentives. Employment Type
Full-time Seniority level
Mid-Senior level
#J-18808-Ljbffr