T-MOBILE USA, Inc.
Mobile Associate, Store-in-Store, Retail Sales
T-MOBILE USA, Inc., Pleasantville, New Jersey, United States, 08233
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This is how we’re UNSTOPPABLE for our employees!
Mobile Associates, Store-in-Store are integral to the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and educate, demonstrate, and recommend solutions. They strive to exceed performance targets and do so the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Consistently leverages digital self-serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution-based selling techniques to demonstrate value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app.
Completes training on the in-store experience, new skills, products, processes, systems, and reference resources. Reviews personal results, current promotions, and Hub updates to stay Customer Ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to the manager.
Demonstrates customer obsession: being passionate, friendly, and engaging. Builds rapport, trust, and loyalty with every interaction. Follows up with potential customers to drive sales, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate about the customer experience and performance goals.
Team Building: Willing to collaborate with peers and store leaders to serve customers and resolve issues.
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits and Equal Opportunity At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary insurance options. We also provide mobile service & home internet discounts, pet insurance, and commuter/transit programs. To learn about T-Mobile’s benefits, visit
www.t-mobilebenefits.com .
Never stop growing. The Un-carrier encourages career growth with a culture that values opportunity. By applying for this opportunity, you’re aligning with our values and investing in your career growth. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If you need reasonable accommodation in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is not for non-accommodation inquiries.
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Mobile Associates, Store-in-Store are integral to the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They identify customer needs and educate, demonstrate, and recommend solutions. They strive to exceed performance targets and do so the right way by excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Consistently leverages digital self-serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution-based selling techniques to demonstrate value of T-Mobile products and services. Recommends wireless solutions and onboarding solutions to help customers self-serve and utilize the T-Mobile app.
Completes training on the in-store experience, new skills, products, processes, systems, and reference resources. Reviews personal results, current promotions, and Hub updates to stay Customer Ready. Partners with nearby store locations to onboard customers. Performs skills practice, knowledge sharing, store operations, and opening/closing procedures. May carry keys to kiosk cabinets, lock/secure kiosk and assets, and report lost keys or assets to the manager.
Demonstrates customer obsession: being passionate, friendly, and engaging. Builds rapport, trust, and loyalty with every interaction. Follows up with potential customers to drive sales, captures referrals, manages Be Back processes, and builds relationships with new and existing customers. May perform price overrides for specialty offers specific to National Retail.
Builds relationships with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate about the customer experience and performance goals.
Team Building: Willing to collaborate with peers and store leaders to serve customers and resolve issues.
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment.
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel Travel Required (Yes/No): No
DOT Regulated DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $19.00, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
Benefits and Equal Opportunity At T-Mobile, our benefits exemplify the spirit of One Team, Together. Full- and part-time employees have access to the same benefits when eligible. We offer medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays per year, paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, and various voluntary insurance options. We also provide mobile service & home internet discounts, pet insurance, and commuter/transit programs. To learn about T-Mobile’s benefits, visit
www.t-mobilebenefits.com .
Never stop growing. The Un-carrier encourages career growth with a culture that values opportunity. By applying for this opportunity, you’re aligning with our values and investing in your career growth. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If you need reasonable accommodation in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This channel is not for non-accommodation inquiries.
#J-18808-Ljbffr