T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Pleasantville, New Jersey, United States, 08233
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding tools to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and resources. Review personal results, current promotions, and updates on the Hub to stay customer ready. Partner with nearby store locations to onboard customers. Participate in skills practice, knowledge sharing, store operations, and opening/closing procedures. As part of these procedures, carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to management.
Maintain customer-obsessed service: be passionate, friendly, and engaging. Connect with customers, match their pace, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as applicable to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate focused on balancing customer experience and performance goals (Required).
Team Building: Willingness to work with peers and leaders, share best practices, and resolve issues while serving customers (Required).
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (No). DOT Regulated: Not DOT regulated. Safety Sensitive Position: No.
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training eligibility for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (varies by performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits: Our benefits exemplify the spirit of One Team, Together. Full-time and part-time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, backup care, childcare subsidy, tuition assistance and coaching, disability and life insurance options, and discounts on mobile service and home internet. For details, visit the benefits page at www.t-mobilebenefits.com.
Never stop growing! We value growth and offer opportunities across roles. By applying, you are living our values and investing in your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If you require reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving. Mobile Associates excel at building and deepening relationships with customers through meaningful interactions. They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions. Mobile Associate SiS exceed their performance targets by doing it the right way, excelling in sales, providing exceptional customer experiences, and meeting quality of sale metrics.
Job Responsibilities
Proactively engages with a broad range of customers in a highly-traffic retail environment. Uses digital tools, communicates effectively, educates customers, and showcases the value of T-Mobile solutions.
Leverage digital self-serve tools during customer interactions and onboarding. Identify customer needs and use solution-based selling techniques to demonstrate the value of T-Mobile products and services. Recommend wireless solutions and onboarding tools to help customers self-serve and utilize the T-Mobile app, deepening relationships and ensuring satisfaction.
Complete training on the in-store experience, new skills, products and processes, and knowledge of systems and resources. Review personal results, current promotions, and updates on the Hub to stay customer ready. Partner with nearby store locations to onboard customers. Participate in skills practice, knowledge sharing, store operations, and opening/closing procedures. As part of these procedures, carry keys to kiosk cabinets, lock/secure assets, and report lost keys or assets to management.
Maintain customer-obsessed service: be passionate, friendly, and engaging. Connect with customers, match their pace, build rapport, trust, and loyalty. Proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers. Perform price overrides for specialty offers as applicable to National Retail.
Build relationships with nearby leadership and teams to support the customer experience from account setup to device support and servicing.
Education and Work Experience
High School Diploma/GED (Required)
6 months of customer service and/or sales experience; retail environment preferred.
Knowledge, Skills and Abilities
Customer Satisfaction: Passionate advocate focused on balancing customer experience and performance goals (Required).
Team Building: Willingness to work with peers and leaders, share best practices, and resolve issues while serving customers (Required).
Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment (Required).
Licenses and Certifications
At least 18 years of age
Legally authorized to work in the United States
Travel: Travel Required (No). DOT Regulated: Not DOT regulated. Safety Sensitive Position: No.
Hourly Base Pay: $19.00, plus $5.00 per hour training pay. Within the first 90 days, on-the-job training eligibility for hourly training pay. Upon promotion to Mobile Expert, eligible for an annual incentive target of $18,000/year (varies by performance and full-time status). All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.
Benefits: Our benefits exemplify the spirit of One Team, Together. Full-time and part-time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and holidays, parental and family leave, family-building benefits, backup care, childcare subsidy, tuition assistance and coaching, disability and life insurance options, and discounts on mobile service and home internet. For details, visit the benefits page at www.t-mobilebenefits.com.
Never stop growing! We value growth and offer opportunities across roles. By applying, you are living our values and investing in your career growth. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, disability, or any other status protected by law. Discrimination or harassment is not tolerated. If you require reasonable accommodation during the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500.
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