GameStop
Overview
Full Time Assistant Store Manager (Store 3564) Join to apply for the Full Time Assistant Store Manager (Store 3564) role at GameStop At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously; assist guests with video gaming needs; inform guests of promotions; recommend additional items; apply selling behaviors during every transaction; thank guests; circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using the POS system, including making correct changes, bagging merchandise, providing receipts, and ensuring top-notch guest service.
Respond to guest questions in person or on the phone; escalate issues to the Store Manager when appropriate.
Promote GameStop\’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations and training store associates in store policies, procedures, practices, and guidelines.
Observe associate performance and provide timely feedback; address unsatisfactory performance as directed.
Provide recognition and feedback to associates; input written feedback into the Workday/HR system in partnership with the Store Manager.
Ensure onboarding and training for associates prior to opening/closing shifts; ensure associates understand policies, inventory control, loss prevention, safety, and ethics.
Schedule store associates, manage breaks/meals, and supervise staffing levels to maintain guest service standards.
Approve payroll, manage time off, and verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in good working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect assets via inventory control and loss prevention; communicate concerns to the Store Manager.
Support sales, profit, and shrink goals and complete required administrative tasks.
Perform inventory counts and restock merchandise; ensure products are represented and organized.
Balance daily transactions in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies, conduct inventories, and report discrepancies to management.
Process defectives/recalls and stock pulls, ensuring proper labeling and packing.
Maintain awareness of safety; report injuries per guidelines.
Assist in maintaining store records and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate\’s or bachelor\’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and as part of a team; perform tasks promptly.
Meet performance expectations including attendance, appearance, safety, and respectful workplace.
Operate the POS system and basic mathematics; alphabetizing skills.
Complete required paperwork properly; follow written or verbal instructions.
Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
Remain reliable and trustworthy; use good judgment; work alone if needed.
Physical ability to stand/move for up to 12 hours; lift up to 30 lbs.
Onboarding may include understanding of military ranks for stores on military bases.
Job descriptions are subject to change at any time based on business needs. Equal employment opportunities are provided to all applicants. GameStop offers accommodations as required by law.
Compensation $16.25 - $20.25
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
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Full Time Assistant Store Manager (Store 3564) Join to apply for the Full Time Assistant Store Manager (Store 3564) role at GameStop At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what\'s possible. Whether you\'re a hardcore gamer or just starting out, we\'ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Responsibilities
Provide best-in-class guest service: greet guests, respond to questions/concerns quickly and courteously; assist guests with video gaming needs; inform guests of promotions; recommend additional items; apply selling behaviors during every transaction; thank guests; circulate throughout the store to prioritize guests over tasks.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and guest relationships that lead to sales and repeat business.
Process guest purchases/returns accurately using the POS system, including making correct changes, bagging merchandise, providing receipts, and ensuring top-notch guest service.
Respond to guest questions in person or on the phone; escalate issues to the Store Manager when appropriate.
Promote GameStop\’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards loyalty program.
Assist the Store Manager with setting guest service expectations and training store associates in store policies, procedures, practices, and guidelines.
Observe associate performance and provide timely feedback; address unsatisfactory performance as directed.
Provide recognition and feedback to associates; input written feedback into the Workday/HR system in partnership with the Store Manager.
Ensure onboarding and training for associates prior to opening/closing shifts; ensure associates understand policies, inventory control, loss prevention, safety, and ethics.
Schedule store associates, manage breaks/meals, and supervise staffing levels to maintain guest service standards.
Approve payroll, manage time off, and verify pay for time worked.
Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in good working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect assets via inventory control and loss prevention; communicate concerns to the Store Manager.
Support sales, profit, and shrink goals and complete required administrative tasks.
Perform inventory counts and restock merchandise; ensure products are represented and organized.
Balance daily transactions in the POS system; complete closeout paperwork and bank deposits as required.
Verify shipments for discrepancies, conduct inventories, and report discrepancies to management.
Process defectives/recalls and stock pulls, ensuring proper labeling and packing.
Maintain awareness of safety; report injuries per guidelines.
Assist in maintaining store records and ensure manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to GameStop policies and procedures and opening/closing procedures.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate\’s or bachelor\’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills and Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine, individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced environment and meet objectives.
Work independently and as part of a team; perform tasks promptly.
Meet performance expectations including attendance, appearance, safety, and respectful workplace.
Operate the POS system and basic mathematics; alphabetizing skills.
Complete required paperwork properly; follow written or verbal instructions.
Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
Remain reliable and trustworthy; use good judgment; work alone if needed.
Physical ability to stand/move for up to 12 hours; lift up to 30 lbs.
Onboarding may include understanding of military ranks for stores on military bases.
Job descriptions are subject to change at any time based on business needs. Equal employment opportunities are provided to all applicants. GameStop offers accommodations as required by law.
Compensation $16.25 - $20.25
Employment type
Full-time
Job function
Sales and Business Development
Industries
Retail
#J-18808-Ljbffr